A career in IBM Software means you’ll be part of a team that transforms our customer’s challenges into solutions.
Seeking new possibilities and always staying curious we are a team dedicated to creating the world’s leading AI-powered cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers so the door is always open for those who want to grow their career.
IBM’s product and technology landscape includes Research Software and Infrastructure. Entering this domain positions you at the heart of IBM where growth and innovation thrive.
IBM Software Support Organisation is seeking a Technical Support Professional to join our team! IBM Software Technical Support Engineers take pride in helping customers by solving problems and answering questions both large and small. Support Engineers develop a mastery of our different products and use that knowledge to enable customers to overcome problems while sharing best practices. This important role is a hub within the company. Technical Support Engineers take questions issues and feedback from users and work with Solution Architects Product Management and Engineering to continuously improve our solutions. Additionally Technical Support Engineers are encouraged and provided the opportunity to hone their technical skills and deepen their knowledge.
Areas of responsibility include:
• Engage on cases effectively in a timely manner working as part of a Global 24X7 team.
• Work closely with Engineering and Operations on resolving escalated cases.
• Educate customers to help them become product experts.
• Write knowledge base articles based on customer questions.
• Develop and maintain strong customer relationships.
• Provide technical engineering support as part of our Technical Support Team to resolve customer issues by performing diagnostics performance optimisation incident analysis solution partner recommendations and product knowledge transfer.
•Passion for customer care and customer satisfaction and self-motivated towards meeting agreed goals.
•Good spoken and written communication skills along with ability to collaborate with the team and act as a team player.
• 3+ years of previous experience in a customer facing technical support/development role with experience in Maximo Asset Management/Maximo Application Suite software and good knowledge of Cloud technologies (Red Hat OpenShift/Azure/Kubernetes).
•A successful track record in developing and managing customer relationships.
•English: Fluent.
You would make a great addition to our team if you have great skills in some of the following:
•Experience in shell scripting and programming languages such as Java C++.
•Understanding about Mobile technologies.
•Proficient in Windows/Linux operation system. •Experience in Databases including MongoDB DB2/Oracle/SQL Server.
•Understanding of the application development projects and Administration knowledge of Application Servers(WebSphere/WebLogic).
•Working knowledge or Understanding of web technologies and/or data analytics.