Technical Support Professional-AMS

Introduction
In this role you’ll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers) where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

Your Role and Responsibilities
Job Description:

• Involve in change management process (Change Approval Implementation Testing Deployment and verification).
• Assist with the co-ordination in administration matters such as contract renewals SSL Cert purchases and renewals.
• Liaise closely with business users and build good rapport.
• Liaise closely with vendors in implementing application patches bug fixes and any necessary upgrades in accordance with OS/Software/Security policies.
• Participate in implementation of projects and enhancements to provide inputs and review maintenance support requirements.
• Work with various internal teams (Infra/Database/Security/Cyber Defence/Data Centre Ops) to detect and remediate incidents problems and changes.
• Provide periodic updates and reports to internal and user management

Required Technical and Professional Expertise

• Degree in IT or related discipline.
• At least 2 years of hands-on experience in Application Support Technical Support or Operations Support.
• IT Service Management experience

Preferred Technical and Professional Expertise

• Understanding of database management various operating systems and multiple programming languages.
• General Understanding of Internet and Intranet server/application architecture and experience in working with medium/large systems involving multitier architecture and interface/integration to other systems.
• Experience in implementing multiple websites/web applications on same platforms with interdependency of data and shared features will be advantageous.
• Possess strong MS platform knowledge and skills.
• Excellent knowledge of programming / systems analysis quality assurance prototyping construction integration and migration functions