Technical Support Professional - Software Engineer

Introduction
At IBM work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so lets talk.

Your Role and Responsibilities

Your Role and Responsibilities:

• The product engineering / product field engineer supports the service structure and serviceability of a product. They are typically called in to provide technical expertise for critical situations.
• Product engineering works with Development Engineering Test RAS and others early in the development cycle to learn the designs and implementation of systems/subsystems then acts as an interface to the field in resolving complex problems for IBM clients.
• Product Engineering provides support to the ITS Remote Support Centers to develop and drive the implementation of product repair field management and problem resolution strategies.
• Responsibilities of this role include using a number of facets within RTC (Rational Team Concert) such as Defect Tracking and source control. People in this role perform break-fix support critical situation support customer impact event repair action analysis and field engineering change support.
• They participate in Early Ship Programs in preparation for Post GA (General Availability).
• This particular position will be to support the zSystems Hardware Management Console (HMC) and Support Element (SE) for as part of a team of HMC/SE experts in PE for current and future products.
• Software background is required and some internal knowledge of the HMC as well as advanced skills with Linux (IBM MCP) is desired to be of immediate assistance to the team. Off shift coverage will be required as part of a normal rotation.
• Scripting skills in Bash Shell with additional skills in Linux server administration as well as experience in WebSphere are a plus

Required Technical and Professional Expertise

• Bachelor’s Degree
• At least 2 years experience in Perform Problem Determination / Problem Source Identification
• Basic knowledge in Product Engineering and Client support
• Basic knowledge in zSystems Open Systems Adapters None At least 2 years experience in Computer Networking
• Basic knowledge in A common programming language (Java
• C/C++ etc) in an application support role
• Basic knowledge in Web Application Programming and design
• At least 2 years experience in Linux
• At least 1 year experience in Virtualization through Hypervisors such as RHEV
• Readiness to travel 10% travel annually
• English: Fluent

Preferred Technical and Professional Expertise

• At least 3 years experience in Perform Problem Determination / Problem Source Identification
• At least 1 year experience in Product Engineering and Client support
• At least 3 years experience in Computer Networking
• At least 2 years experience in A common programming language (Java C/C++ etc) in an application support role At least 2 years experience in Web Application Programming and design