Technical Support Representative- Guardicore

IBM Mumbai, IN

Company

IBM

Location

Mumbai, IN

Type

Full Time

Job Description

Introduction

A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio including Software and Red Hat.

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role you'll be encouraged to challenge the norm investigate ideas outside of your role and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment

In this role you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers) where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

Your role and responsibilities
  • Good understanding and hands on experience on Micro Segmentation solutions in Guardicore
  • Understanding of complex network designs and zero trust concept network.
  • Should be able to analyze the traffic and suggest best practices for micro segmenting the environment.
  • Implementation and Management of complex micro segmented environment which includes solutions evolution and troubleshooting.
  • Must have knowledge on complex application architectures deployed on data centers.
  • Understanding of different server types and their required communication protocols and ports.
  • Understanding and experience in the use of virtualization solutions VMware Hypervisor container.
  • Traffic packet & protocol understanding
  • supporting Guardicore Micro-segmentation zero trust
  • Guardicore Expertise: In-depth knowledge of Guardicore Centra and Guardicore Agent enabling granular network control and visibility for enhanced security.
  • Troubleshooting Skills: Proficient in resolving complex micro-segmentation issues and analyzing security policies and access controls.
  • Vendor Collaboration: Work with Guardicore? s development teams to escalate and resolve critical issues.
  • Incident Management: Efficiently manage and prioritize customer incidents for timely resolution.
Required education
Bachelor's Degree
Preferred education
Master's Degree
Required technical and professional expertise
  • Hands-on experience with Guardicore Centra (now Akamai Guardicore Segmentation).
  • Good understanding of micro-segmentation zero trust and east-west traffic security.
  • Strong knowledge of network protocols (TCP/IP DNS HTTP/S SMB RDP etc.).
  • Familiarity with firewalls HIPS/HIDS and EDR solutions.
  • Experience in security policy design and application dependency mapping
Apply Now

Date Posted

12/09/2025

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