Technical Support Specialist

Introduction
At IBM work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so lets talk.

Your Role and Responsibilities

• Provide technical support assistance to customers using problem determination/problem source identification skills.
• Communicate action plans to the customer or IBM representative as appropriate.
• Work closely with clients as leading resolver to assist and expedite problem resolution during product implementation by providing remote troubleshooting and guidance.
• Review diagnostic information to assist in isolation of a problem cause (which includes interpreting traces).

Required Technical and Professional Expertise

• Software Engineer with AI and Automation experience.

Preferred Technical and Professional Expertise

• Cloud Pak for Business Automation experience a plus. Javascript and Python skills preferred.