Technical Support Specialist - Nordic Language

What you'll do:

The Nordic Zone in Eaton will establish a satellite support center in Tallinn, that will be developed to contribute to the Zone in various areas. It will help Eaton increase our resource base by creating a resource and competence center for the Nordic zone.

As Technical Product Support Representative you will:

• Support the process documentation and knowledge sharing sessions, tools deployment and contribute to increase the customer satisfaction and the technical knowledge within the team.
• Provide technical support (hardware and software) related to EATON portfolio for a defined product division via phone/email/webchat
• Assist customers to resolve hardware & software issues which might involve escalations to L2 and above technical support engineers, R&D and Product Managers
• Drive customer loyalty through quality of service, improved value and through a high performance culture
• Support the local sales organization and customers in areas such as technical and commercial assistance, technical guidance, documentation, compliance with standard, comparison with competitors portfolio, product or assortment specific questions.

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• Fluent level of any of the Nordic languages (Danish, Norwegian, Swedish, Finnish) is required
• Background in electrical field and relevant working experience in product or technical support area
• Experience with SAP
• High level of customer support mindset
• MS Office literacy

• Permanent contract in a fast-growing global company
• Wide range of benefits and employee support programs
• Flexible working solutions
• Challenging projects in dynamic collaborative team
• We make ethics and culture matter - You will enjoy working in supportive and collaborative workplace where ethics and safety are in our DNA
• We make your growth matter - We invest in our employees for the long term - not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University
• We make your voice matter - we value safety and trust. This is a place where you can speak up and be heard. There's room here for everyone because we believe that every person matters