Technical Support Supervisor

Eaton's Corporate Sector division is currently seeking a Technical Support Supervisor.

What you'll do:

Provide direction and manage day to day functions of the Customer Care Technical Support Center located in Queretaro, Mexico. This position must also work closely with support management in the various Eaton Care support locations including National Sales and Project Management Organization.

• Lead and provide direction to multiple technical support teams of the Electrical Sector
• Lead and provide direction to multiple Technical suppot teams of Sales and Project Management Organization of the Electrical Sector
• Lead day to day activities within the EatonCare Technical Support team of Technical Resource Center Team, Brightlayer - Digital Products Team, Inside Sales Engineer, Inside Project Enginner, Engineering Services Team and Project Administrators
• Drive the team to have quality interactions with customers and US counterparts to drive long term business growth
• Gain a deep understanding of the businesses supported so that this position becomes the escalation point for the team
• Develop effective relationship with EatonCare, Sales, Technical and PMO US support teams
• Drive productivity within the group by utilizing electronic tools to support efficient and profitable business growth
• Develop, and retain top quality who excel at providing customer value through the execution of processes, commercial savvy, and effective relationship building with customers
• Training employees and coordinating training for employees on the essential functions of the technical position
• Communicate with the customers as necessary and support escalations
• Maintain safe, clean working environment in compliance with all Eaton safety standards, Life Saving Rules, and daily 5S+ requirements to help build a Zero Incident Culture.

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Qualifications:

1. Bachelor's Degree from an accredited institution required.
2. Minimum 5 years manager of people experience
3. Minimum 7 years customer support or interaction experience
4. English business profiency level

Skills:

• Experience with SAP and/or Vista
• Experience with Microsoft Office
• Strong customer service ethos with a track record of process improvement
"• Drive for results
• Makes Decisions & Solves Problems
• Demonstrates a Collaborative Style
• Promotes and Champions Change
• Business Acumen
• Pursues personal development
• Strong work ethic, flexibility, and a desire to actively contribute to the group's successTeam player
• Fluent verbal and concise written, communication skills for successful performance of position.
• Strong analytical skills, logical thinking and process oriented

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.