Technical Support Team Lead ARS/LUMOS

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

Responsibilities:

• Helps Fulfillment Center staff achieve daily company goals by communicating expectations, planning, monitoring, and evaluating job results.

• Enforces company policies and guidelines.

• Trains and cross-trains employees/team.

• Implements cost-saving strategies and techniques.

• Ensures that production plans are completed by a certain time.

• Engages appropriate resources to get desired production results.

• Work with team on how to achieve an optimal output or workflow.

• Work with Engineer to escalate technical issues.

• Communicates with and assists other departments as needed.

• Evaluates the condition of production equipment.

• Maintains a clean and safe environment for all workers.

• Compiles and analyzes production records.

• Ensure focus is placed on critical needs and closed daily.

• Utilizes SAP System to create weekly scrap order and keep inventory up to date.

• Utilizes SOCC system to maintain Lumos support

• Ensure team performs all tasks with excellence and accuracy.

• Ship vendor part request shipment every week.

All other duties as assigned by the Lenovo/USFC Management Team to include Supervisors, Leads, etc.

Basic Qualifications:
• Previous teaching certification a plus
• Flexible work schedule to support both shifts.

Preferred Qualifications:• HS or AA Degree/Trade Certificate preferred.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

Additional Locations:
* United States of America - North Carolina - Whitsett