Technical Support Technician

Compensation:
$15.76-$18.91
Compensation Type:
Hourly
Employment Type:
Regular
Grade:
NE05
Position Summary
Provides customer service and support by managing computer systems in a networked environment, including desktops, laptops and servers.
Duties & Responsibilities

• Provides customer service by researching and answering customer questions related to use of computer software and hardware; answers calls and provides first contact resolution when possible; troubleshoots, diagnoses and offers remote assistance to users; utilizes remote desktop support tools to service and repair software problems.
• Evaluates, standardizes, implements, manages, troubleshoots and maintains customer workstations with approved operating systems.
• Implements, administers and manages computer systems; installs, configures and maintains locally installed and server based application software; and performs desktop computer systems.
• Utilizes service management system tools to maintain accurate records of work
• Performs other related duties of a similar nature and level as assigned.
• Employees are required to comply with safety regulations, procedures, protocols, OSHA standards, and wear personal protective gear if required.

Minimum Qualifications:

• Associates Degree in a related field and one (1) years of related experience in the operation and/or maintenance of audio-visual equipment.

OR

• High school diploma or GED and successful completion of post-secondary education coursework in computer science, information technology or related field, and one (1) year of directly related experience, including customer service experience.
• Upon successful completion of Associates Degree in MIS or a related field and three (3) years of related experience, Technical Support Technician employees are automatically considered for reassignment into a Technical Support Specialist position.

Preferences:

• 1+ year(s) of experience in audio-visual technology.

Best Consideration Date 1/31/2025

Posting Close Date: 1/31/2025

EEO STATEMENT:

As an EEO employer, Central New Mexico Community College will not discriminate in our employment practices based on an applicant's race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, serious medical condition or status as a protected veteran or spousal affiliation. Central New Mexico Community College hires only U.S. citizens and individuals lawfully authorized to work in the U.S.