Technical Systems Engineer

The Company

BetaNXT is the next wave in wealth management technology and outsourcing solutions. We focused on solving our customers' most demanding integration challenges with flexible, efficient, connected solutions. Our products reduce enterprise cost, streamline operation processes, increase advisor productivity, and enhance the investor experience. Together with BetaNXT, wealth management firms are transforming their platforms into differentiating assets that enable scale and commercial growth. But we are not just invested in our customers; we're also invested in people. We know that our overall success is a combined effort, and we therefore strive to provide opportunities for our employees to learn, grow and thrive.

The Opportunity

Maxit is the industry's only fully integrated, fully automated, fully scalable, end-to-end tax information reporting and cost basis accounting solution. Combining proven technology, robust processes, and exceptional data accuracy. Maxit delivers a four-pronged approach: cost basis reporting, tax information reporting, tax optimization, and managed services. As a cost basis processing engine, Maxit is a highly automated, back-office agnostic solution that offers flexibility to meet every business model. Maxit delivers comprehensive tax information reporting and managed services to increase accuracy, reduce corrections and improve client service. Maxit's tax dashboard and interactive tools - as well as reports, insights, and alerts - provide an intuitive and transparent account snapshot to identify investment opportunities at the most tax-beneficial moment. Maxit offers reconciliation services for cost basis and tax reporting.

About the Team

Reporting to Operations Management, this role is part of an Operations team supporting products within the Maxit product line, during US Market hours, Monday through Friday. The team builds Services, provides alert creation and monitoring, executes jobs within Control-M, file transmissions, as well as incident management, creating tickets and supporting cases.

What You'll Do

• Provide first level support, including log reviews, alerts monitoring, research and resolution of incidents and inquiries.
• Manage tickets, support, and respond to customer support inquiries.
• Open and track service-related issues via JIRA and Service Now ticket tracking systems.
• Diligently work with internal development and infrastructure teams to assist in identifying reported issues by providing all necessary information including steps to recreate, screen shots, account numbers, timeframes, error codes, log excerpts, etc. Liaise with vendors and other IT personnel for problem resolution.
• Escalate issues to next level according to Incident management policy.
• Using Control-M, Monitor and execute batch processing during assigned shift hours, including file transmissions

1. Ensure batch completion and SLAs are met and file transmissions are successful.
2. Investigating and escalating issues to Level 2 support, Development, DBA, or Infrastructure
3. Managing batch streams as requested by Control-M and Development teams.
4. Investigating and identify long running Oracle database and SQL developer queries and escalating to DBA team.
5. Communicating batch and SLA status updates to clients
6. Assist with special batch processing as requested by clients.

• Create alerts and Monitor system availability and respond to system alerts during assigned shift hours.
  1. Investigating alerts
  2. Service restoring incidents.
  3. Escalating to appropriate teams
  4. Creating templates, Maintaining monitoring templates/rules of Maxit environments
  5. Reviewing current rules with Dev and Infrastructure teams and updating as needed
  6. Implementing monitoring for new clients, processes, servers, etc.
• Establish strategies to improve overall response time to reported issues and improve customer support.
• Create and maintain up to date support documentation.
• Create and execute scripts and SQL queries as needed, run reports, data mining and perform data cleanup activities.
• Raise change tickets for change management process.
• Assist with Production Releases

Required Skills

• Control-M
• SolarWinds / AppOptics / Pingdom administration and monitoring
• Proficiency in Red hat / Cent OS Linux, HTML, Rabbit MQ, Websphere, Jenkins
• Must be a collaborator and have strong written and oral communication skills.
• Strong diligence and analytical abilities and Ability to follow up and bring issues to service restoration.
• Strong multi-tasking abilities.
• Ability to work under pressure as well as without direct supervision.
• Ability to search and parse system logs of various formats.
• NDM / FTP
• Ability to Troubleshooting Middle ware & Front-end server issues.
• Apache and/or WebLogic experience.
• Network knowledge, TCP/IP, Trace routes and troubleshooting.
• Ability to write UNIX/Shell scripts/ Perl scripts.
• Fully functional with Microsoft TEAMS and the office suite

Preferred, not required, Experience

ITIL certified and Financial/brokerage industries experience.