Technical Writer

Company Description

DNAnexus is a leading provider of secure, scalable, and intuitive biomedical data analysis software and bioinformatics applications for the life sciences and healthcare communities. The company actively manages and supports more than 80 petabytes of complex genomic, multi-omic, and clinical datasets on behalf of a growing network of collaborations with large-scale biobanks, as well as leading pharmaceutical, clinical diagnostic, academic research, and government organizations. Over 40,000 scientists across 48 countries are now using the highly collaborative, cloud-based, end-to-end platform to gain data-driven insights that can advance scientific discovery, accelerate precision medicine, and improve patient care.

Job Description

Are you passionate about creating truly engaging and easy to use technical documentation? If so, we are looking for a Technical Writer to join our team. This person will focus on designing, developing and editing, publishing technical content.

This role requires someone who enjoys documenting and writing technical material in a user friendly way to make it easy for a user to understand how to use the platform with a strong understanding of each user persona, their needs, their technical expertise to design material for the user persona. This person will also be responsible for developing content that helps internal stakeholders better understand the feature -its use, its value and how customers will use this feature. 

This role is an individual contributor role.

Specific responsibilities include:

• Working with product managers, engineers, UX designers, and end users to determine what documentation and training materials we need to produce, and what users it should target
• Writing and editing documentation and training materials, including tutorials, API reference docs, and developer's guides
• Working effectively with subject matter experts to integrate technical and scientific information into documentation and training materials
• Coordinating with subject matter experts and product team partners to deliver high-quality content on time, to spec, every time
• Organizing the information architecture of our documentation and training materials to make all content easy for our users to find, understand, and leverage in their work
• Standardizing style and terminology across all our documentation and training materials

Qualifications

REQUIRED SKILLS/ EXPERIENCE:

• B.S. or higher in technical writing, instructional design, biology, computer science, or other STEM field; or equivalent software technical writing experience.
• 3-5+ years relevant work experience and a portfolio of writing samples
• Strong technical understanding of platforms like AWS, Oracle, Snowflake, Teradata, Redshift, SQL Server, etc; comfortable working with Data platform terminology.
• Ability to work well with technical and scientific subject matter experts, including engineers, product managers, software architects, bioinformaticians, lab scientists, designers, and compliance specialists in understanding and documenting scope and technical solutions
• Experience writing user-facing technical API documentation; ability to understand and effectively describe and explain how to use complex products
• Ability to structure written content thoughtfully with a view to maintenance and re-usability
• Detail-oriented work style
• Demonstrated capacity to work independently - plan and execute own deliverables, timelines, in coordination with multiple parallel Product and Engineering tracks
• Familiarity with version control documentation software, such as Gitbook
• Familiar with screen recording and video production a plus

Additional Information

Headquartered in Mountain View, California, with over 220 team members across the United States and Europe, DNAnexus is experiencing rapid growth and market adoption. With the support of leading investors including Google Ventures and Blackstone, and trusted by hundreds of the world's biomedical leaders, the company is at the innovative forefront with our precision health data cloud to drive scientific breakthroughs. If you are interested in joining our team, please apply today!