Technical Writer

Company Description

dxFeed is a leading provider of data services for the capital markets industry. The company sources and stores direct market data feeds from various exchanges and market participants worldwide. dxFeed has built one of the most comprehensive ticker plants, offering the broadest range of data services for streaming, consolidation, storage, extraction, and analytics. These include index construction and maintenance for buy-side and sell-side institutions of the global financial industry. 

Job Description

About the team:

We maintain customer documentation for our APIs, services, and solutions and keep it up to date along with internal knowledge base. We are continuously optimizing our work, and our team invents various solutions to achieve this. Documentation as a code, Confluence/Zendesk, mutual integrations, automatic generation of documentation - all of this allows us to effectively provide detailed information about our services.

Major challenges:

• In the world of Fintech you will be facing two areas at once - IT and finance. You will need to get acquainted with all the nuances, specifics and pitfalls to prove yourself as an expert.
• We care about customers experience and strive to provide the highest level of service. That’s why one of the top tasks is to create and maintain a powerful knowledge base for our teams and clients.

We expect the Technical Writer to: 

• Revise and enhance existing documentation in our Knowledge Base and internal guidebook,
• Develop new instructions and documents by gathering information from developers,
• Review and refine documents supplied by developers and support teams,
• Monitor updates in trading venue protocols and inform the relevant teams,
• Offer technical insights for the marketing team,
• Produce written content and materials in English.

Qualifications

Must-have skills: 

• Excellent written skills in English,
• Demonstrated knowledge of technical-writing specifics (punctuation, formatting, stylistic and political correctness, etc.),
• Structural approach,
• Willingness to take responsibility, result-oriented mindset,
• Keen eye for details,
• Well-developed soft skills and ability to work in a team.

Nice-to-have skills: 

• One-year experience in the IT industry in a similar position,
• Knowledge of finance basics.

Additional Information

Care for the employees is one of Devexperts' core values. For the suggested position, we offer a benefits package that will guarantee the comfort of our new teammate.

Flexibility benefits: 

• Possibility of hybrid/remote work mode in Georgia, 
• Flexible working hours. 

Health and recreation benefits: 

• 24 working days of paid vacation, 
• Fully paid additional wellness days (3 days per year),
• Medical insurance - VIP package,
• Free MultiSport card.

Facility benefits: 

• Modern office with new equipment, 
• PlayStation and table football in the office, 
• Meals in the office, 
• Free drinks and snacks. 

Community benefits: 

• Teambuilding activities, 
• Corporate parties, 
• Football club, 
• Billiard club,
• Speakers' club, 
• Free admission to corporate external events, 
• Possibility of joining conferences and professional fairs, 
• Personal branding development support.

Professional training benefits: 

• English language courses, 
• Georgian language courses for foreign employees, 
• Unlimited access to self-learning platforms, 
• Certification opportunities, 
• Mentorship Program. 

Social benefits: 

• Parental bonus, 
• Referral bonus, 
• Blood donation paid leave, 
• Gifts for employees, 
• Gifts for children.