Technical Writer and Content Producer

About You

You're someone who enjoys looking "under the hood" to figure out how things work. Whether it's tinkering with a new gadget or clicking all the buttons in a new piece of software, you love figuring out how things operate. 

You are a details person. You love a color tab organization system and mess is something that makes your eye twitch. You're the first to spot a typo whether it's something you are reading for fun or a blog post written by a colleague.

Friends are always asking you questions about things they don't understand because you have a reputation for breaking things down to an everyday-person level. You're quick to break out the 5 essential bullet points they need to know or to draw a quick diagram to get your point across.

You are self-motivated. You don't need someone looking over your shoulder to make sure you're making deadlines. You know what you need to create a creative and productive work (and mental) space and you stick to it.

No project is too big or too small for you. You enjoy being part of a team and pitching in where team members need help - whether it's help updating a screenshot or an overhaul of an entire portfolio's sales decks, you're ready to throw your technical and creative energy at whatever the team's priority is this sprint.

About This Job

You'll be the marketing team's go-to for creating content that's more technically inclined. We serve a technical audience and producing content that resonates with them takes an understanding of some more technical concepts like what a network is and how does an organization begin to safeguard it. You don't need to be an expert on these topics today but you do need to be a quick study and not afraid of diving into a technical area that may be new to you.

Some examples of what you might do in a given month:

• Attend a sales call to observe our customers' technical questions
• Record a demo of how a new feature works
• Write 2-3 blog posts on a technical topic that is of interest to our customers
• Create some high-res product screenshots for the marketing image library
• Help with technical market research - reading through technical documentation to help identify competitive gaps or positioning ideas

Requirements:

• Availability during Eastern Time (US) working hours
• Experience creating content for a technical audience
• Excellent written communication skills (English language)
• Excellent organizational skills and attention to detail
• Ability to present complex concepts in clear, concise text
• Ability to meet deadlines and to work independently

Benefits:

• Competitive salary of 70k to 80k USD, depending on experience level
• 4 weeks PTO
• 10 holidays
• Generous health insurance package
• Wellness benefit
• Monthly cell phone allotment
• Fridays end with 3pm "happy hours" (virtual or local)
• Remote-first work environment
• Team meetups a few times a year (when local conditions allow)