Telesales Operations Manager

Job Description

Our Company

Accor is a world leading hospitality group offering accommodation options from Economy to lifestyle and luxury across 40+ brands. 

Celebrating over 30 years, Accor Plus is Accor's subscription loyalty program, with a growing team of over 600 employees. Accor Plus is the most expansive travel, dining and lifestyle loyalty program in Asia Pacific tailored specifically for Accor hotels providing exclusive benefits, events and experiences for our members. 

About The Role

Are you a hands-on leader passionate about driving sales performance and coaching teams to success? We are looking for a Telesales Operations Manager to lead our outbound telesales operations in India, selling Accor Plus loyalty subscription program through outbound telesales.

With operations across Bangalore, Hyderabad, Mumbai, and Gurugram, this is a hands-on operational leadership role where you will coach managers, execute company strategy, and adapt as needed to ensure sales leaders and teams are engaged, motivated, and exceeding revenue targets. You will report directly to the Vice President, Operations, and play a critical role in the growth of the Accor Plus program across India and Malaysia.

Key Responsibilities:

• Lead and coach outbound telesales managers across multiple centres in India.
• Take ownership of the region’s P&L, ensuring revenue targets are exceeded.
• Provide hands-on support to telesales operations, working closely with teams to drive results.
• Travel across centres in India as needed, typically on a quarterly basis.

About You:

To excel in this role, you must be a proven sales leader with strong experience in outbound telesales operations. You will thrive in a fast-paced environment where hands-on involvement is key to success.

Requirements:

• A minimum of 8 years of outbound telesales leadership experience (essential).
• Proven success managing and coaching telesales teams across multiple locations, with a strong track record of achieving and exceeding targets.
• A hands-on approach to leadership, including developing, coaching, and managing the performance of frontline leaders.
• Flexibility to travel across India regularly.
• Proven experience in change management, with the ability to effectively guide teams through transitions, implement new processes, and adapt strategies to deliver results.

Why Us?

Be part of a global organisation, with multiple centres across Asia Pacific, to help provide you with endless opportunities to understand new markets and unlock new career path ways. Other benefits include:

• Competitive bonuses for proven sales leaders
• Great discounts for people who love to travel & dine out
• Flexibility to work across different sites