Tier II IT Support Engineer

Overview

Silotech Group provides Advanced Cyber Solutions, Intelligence Solutions, Enterprise/Cloud IT Services and Products, and Managed IT/Security Services to Federal, State, and Commercial clients. We provide Federal Government and Commercial clients with customized, agile technical solutions focused on data, enterprise platforms, service engagement, and customer workforce development through trust-driven and collaborative relationships. Our vision is to help customers achieve their most challenging goals by unifying innovation, integrity, and exemplary services and products.

Silotech Group is seeking an experienced Tier II IT Support Engineer. Your expertise in network architecture will be instrumental in ensuring operational reliability, security, and scalability to support our organizations' growth and development. This position demands a comprehensive understanding of networking principles, practical experience with network devices, and the capability to collaborate effectively across various teams.

Location

Corpus Christi, Texas with limited travel

Clearance Requirements

N/A

Essential Role and Responsibilities

Network Implementation and Maintenance:

• Collaborate with senior engineers to develop and implement robust network solutions.
• Monitor and address issues in network performance, reliability, and security.
• Configure and deploy network hardware, including routers, switches, firewalls, and load balancers.

Network Security:

• Ensure network infrastructure protection against unauthorized access and cyber threats.
• Manage firewall policies, IDS/IPS, VPNs, and other security tools.
• Perform security audits, vulnerability assessments, and penetration testing.

Network Monitoring and Optimization:

• Utilize monitoring tools to oversee network performance and uptime.
• Analyze traffic patterns, identify bottlenecks, and enhance network efficiency.
• Conduct troubleshooting and root cause analysis for network issues.

Documentation and Compliance:

• Maintain comprehensive documentation of network configurations and procedures.
• Establish and uphold network standards and compliance with regulations like PCI DSS, HIPAA, GDPR.

Team Collaboration and Leadership:

• Work with diverse teams, including systems administrators and developers, for integrated network solutions.
• Guide junior staff by resolving escalated issues and sharing expertise.
• Engage in technology assessment, vendor selection, and procurement

Qualifications

Education

• A Bachelor's degree in Computer Science or a related field, or equivalent experience preferred.

Experience

• 5+ years of experience in IT experience, with senior-level expertise.
• At least 3 years in a Tier II network engineering role, with proven abilities in network implementation and security.
• Deep understanding of networking protocols (TCP/IP, BGP, OSPF, VLANs, VPNs, MPLS) and experience with hardware from Cisco, Fortinet, Sonicwall, Juniper, Palo Alto Networks, Arista.
• Strong grasp of security principles and practices, including firewalls, IDS/IPS, and encryption.
• Skilled in network monitoring and troubleshooting tools like Wireshark, Nagios, SolarWinds.
• Excellent verbal and written communication abilities for effective team collaboration.
• Keen attention to detail with strong analytical skills for resolving complex issues.
• Capable of handling multiple projects and prioritizing tasks in a dynamic

Certifications

• Industry certifications such as CISSP, CompTIA Security+, MCSE, CCNP, or equivalent are highly desirable.

Preferred Qualifications

• Familiarity with M365, 3CX, and MSP/MSSP environments is a plus.