TikTok Shop - Account Manager, Lifestyle (Malaysia)

Responsibilities

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

In this role you will be responsible for delivering impact on the growth of merchants, by acquiring, and helping the sellers to succeed on platform, as well as delivering the best customer experience by providing the best service.

Join us as we drive the future of e-commerce here at TikTok.

Responsibilities:
- Acquire and incubate brands, principals and big merchants that contribute a large GMV share.
- Build and maintain relationships with merchants, negotiate and secure best deals based on campaign or seasonality.
- Discover new collaborative opportunities fit into merchants' short-term and long-term development plan and build JBPs.
- Maintain service quality provided by seller - low cancelation and return rate, shipping LT, and other components to increase conversion rate and customer satisfaction.
- Manage mid-and-long tail merchants by leveraging scalable incubation and management programs and tools.

Qualifications

- Bachelor's Degree or equivalent practical experience.
- 2-5 years experience in ecommerce; direct experience in relevant categories preferred.
- Excellent interpersonal and negotiation skills.
- Attention to detail, affinity with numbers, logical and problem solving skills.
- Strong connections with brands and big sellers are preferred.
- A good team player, fast learner and open to changes.
- Proficient in Excel and Power Point.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.