TikTok Shop - GTL Logistics - Middle Mile Supervisor - Indonesia

Responsibilities

About Us
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About The team
Delivery team serves as a vital force of delivery operations in Tiktokshop. Excelling in precise, prompt delivery operations, our aim is to ensure every package reaches its destination safely and swiftly. Committed to customer satisfaction, we navigate challenges with the spirit of efficiency & collaboration, embodying Tiktokshop's dedication to excellence in every delivery.

Job Responsibilities:
- Supervise and coordinate middle mile logistics activities, including transportation planning, route optimization, and scheduling.
- Lead and manage a team of drivers, logistics personnel, and other operational staff to ensure efficiency and safety in all activities.
- Monitor and track the movement of goods between facilities, ensuring all shipments arrive on time and in optimal condition.
- Collaborate with warehouse, inventory, and distribution teams to maintain smooth handoffs of goods at various stages of transportation.
- Conduct regular inspections of transportation equipment (e.g., trucks, trailers) to ensure they meet safety and operational standards.
- Maintain detailed records of transportation costs, performance metrics, and driver compliance.
- Work closely with external partners and vendors to coordinate services and resolve any third-party issues.
- Ensure compliance with all relevant regulations, including environmental standards, and health and safety guidelines.

Qualifications

Minimum Requirements:
1. Bachelor's degree in Business Administration, Logistics, or a related field.
2. Proven experience in Middle Mile delivery operations, with a minimum of [3] years in a supervisory role.
3. Proficiency in Microsoft Office and logistics management software.
4. Strong understanding of logistics principles and first mile & last-mile delivery processes.

Preferred Qualification:
5. Excellent leadership and communication skills, with the ability to motivate and inspire a team.
6. Experience in operations field & excellence topics other express logistics companies, preferably from ShopeeXpress, J&T, NinjaVan, Lazada Logistics
7. Strong in problem solving skills and independent in driving initiatives from ideation to completion
8. Strong personal skills. Willing to work closely with the operations team to execute changes

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.