TikTok Shop - Senior Product Solutions Operations Manager, Merchant Fulfilment

Responsibilities

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About the Team
The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users.

We are looking for passionate and talented people to join our global logistics team. Together we can build an e-commerce ecosystem that is innovative, secure and intuitive for our users.

Responsibilities:
- Drive product operation work focusing on buyer and seller logistics experience. This involves enhancing consumer logistics experience and merchant logistics experience, such as optimizing delivery time, increasing estimated delivery time accuracy, improving trajectory anomaly handling, and enhancing the precision of consumer interface.
- Carry out market research and in-depth insight analysis. Utilize the results to contribute to product go to market strategies and product function enhancements.
- Form comprehensive and effective logistics product solutions from a product operation perspective, leveraging profound data analysis skills, logistics industry experience and knowledge reserves.
- Influence and drive the logistics operation team to implement the designed product solutions and achieve operational improvements.
- Identify and propose product function designs or optimizations for various product domains and actively promote their realization.

Qualifications

Minimum Qualification
- Bachelor degree or above, with 5+ years of experience in product operation related to logistics or a similar field.
- Strong knowledge and experience in logistics industry systems and a well-established knowledge framework.
- Exceptional data analysis skills, capable of making accurate judgments about the essence of things and formulating effective product solutions through data analysis and business insights.
- Excellent analytical, cross-department coordination, communication and judgment capabilities.
- E-commerce thinking, customer-oriented, with a spirit of exploration and a strong sense of responsibility.

Preferred Qualifications
- Experience in international ecommerce logistics is a plus.
- Experienced in merchant fulfillment and logistics operations (e.g, address management, order tracking, etc.) is a plus.
- Previous work experience in logistics product management and business analysis is preferred.
- Chinese speaking is a plus to closely working with stakeholders in China (product/RD).

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.