TPWD - Customer Service Representative I

TPWD - Customer Service Representative I(00051358) Organization:PARKS AND WILDLIFE DEPARTMENT Primary Location:Texas-Austin Work Locations:SP-McKinney Falls SP 5808 McKinney Falls Prkwy Austin 78744 Job:Office and Administrative Support Employee Status:Regular Schedule:Full-time Standard Hours Per Week:40.00 Travel:Yes, 5 % of the Time State Job Code:0132 Salary Admin Plan:A Grade:11 Salary (Pay Basis):3,136.53 - 3,136.53 (Monthly) Number of Openings:1 Overtime Status:Non-exempt Job Posting:Jul 29, 2025, 4:14:18 PM Closing Date: Aug 12, 2025, 11:59:00 PM Description TPWD MISSION To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed. Job history and volunteer experienceshould be listed in the work history section of the application to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience. If this information is not submitted, your application will be considered incomplete. Applications with “See attached" or "See resume"will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state ‘unknown’ for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview. WATCH OURVIDEO ON HOW TO APPLY FOR JOBS APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS:Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en MILITARY OCCUPATIONAL SPECIALTY CODES: Job Classification Service Military Specialty Customer Service Representative I-V Army 15P, 42A, 56M, 68G, 420A Customer Service Representative I-V Navy RS, SN, YN, YNS, 741X Customer Service Representative I-V Coast Guard YN, PERS Customer Service Representative I-V Marine Corps 0100, 0111, 4133, 0170 Customer Service Representative I-V Air Force 3F1X1, 3F5X1 Customer Service Representative I-V Space Force No Military Crosswalk. Qualified veterans are encouraged to apply. • More information on military occupational specialty codes can be found below: https://www.onetonline.org/crosswalk/MOC/ https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf MILITARY EMPLOYMENT PREFERENCE: If you choose to claim military employment preference as outlined by the State of Texas, you must attach therequired documentation referenced below at the time your application is submitted. If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/. Required forms that will need to be attached with application for Military Employment Preference: • Veteran-DD214 showing honorable discharge or Statement of Service (only for transitioning service members who have not reached their date of separation). • Surviving spouse of a veteran who has not remarried-Marriage Certificate and DD Form 1300 or appropriate documentation. • Orphan of a veteran killed while on active duty-Birth Certificate and DD Form 1300 or appropriate documentation. • Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty-Marriage Certificate and copy of spouses active-duty military orders. • Spouse of a veteran with disability and is the primary income for household-Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating. Documentation must be attached to the application before military preference can be granted. BENEFITS: Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period.ClickHEREto view our Benefits page. HIRING CONTACT:Tina Trejo, (512) 243-1643 PHYSICAL WORK ADDRESS:McKinney Falls State Park, 5808 McKinney Falls Parkway, Austin, TX, 78744 GENERAL DESCRIPTION: Under the direction of the Office Manager, this position performs entry-level to routine customer service work and is responsible for the daily office operations of McKinney Falls State Park. Conducts daily business operations in accordance with the Fiscal Control Policy. Performs visitor services to include computerized reservation and registration, issuing permits and licenses, collecting and accounting for revenue, completing appropriate documentation of revenue logs and answering telephones. Provides information to park visitors and the general public. Prepares reports, correspondence and processes incoming and outgoing mail. Assists the Office Manager with the maintenance of an accurate inventory of concession items for retail sales and adequate supply of consumable office supplies, brochures, forms, information packets and other items for office use or public distribution. Operates and assists in the maintenance of computer and network systems. Works under close to moderate supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures. Qualifications MINIMUM QUALIFICATIONS: Education: Graduation from High School or GED. Experience: One year of experience in areas such as general clerical, cash handling, or customer service. Licensure: Must possess or be able to obtain, within 30 days of employment, a valid state driver’s license. PREFERRED QUALIFICATIONS: Experience: Experience in customer service, clerical or administrative support work. KNOWLEDGE, SKILLS AND ABILITIES: Knowledge of general office procedures. Knowledge of administrative and clerical procedures. Knowledge of basic mathematics. Skill in using MS Word, Excel and Outlook. Skill in effective verbal and written communication. Skill in using standard office equipment. Skill in providing quality customer service in a courteous and professional manner. Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts. Skill in making sound judgment decisions based upon data available and in short time frames. Ability to accurately handle cash and account for revenue collected. Ability to utilize an automated camper registration system. Ability to work independently with little or no supervision. Ability to work as a member of a team. Ability to maintain flexibility and work with frequent interruptions and multiple changing priorities. Ability to work under stressful conditions. Ability to communicate and interact effectively with members of the public. Ability to respond to public inquiries in a timely manner. Ability to perform manual labor including, lifting supplies and materials up to 25 lbs. Ability to conduct work activities in accordance with TPWD safety program. WORKING CONDITIONS: Required to work in a high visitation park with overnight camping. Required to work 40 hours per week with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays. Required to adjust to changing schedules. Hours may be reduced or extended as needed through primary peak season from March to September. May be required to operate a State vehicle. Required to travel 5% with possible overnight stays. Must conform to TPWD dress and grooming standards, work rules and safety procedures. Non-smoking environment in State buildings and vehicles. TPWD IS AN EQUAL OPPORTUNITY EMPLOYER WATCH OURVIDEO ON HOW TO APPLY FOR JOBS