Trade Customer & Operations Coordinator

Funko • Everett, WA

Company

Funko

Location

Everett, WA

Type

Full Time

Job Description

Funko Overview 
Welcome to the Funko-verse, a world built on pure imagination, a land governed by the philosophy that stories matter, a universe comprised of characters from countless fandoms, a galaxy of once upon a times and happily ever afters.
But what does Funko do? 
Funko is a purveyor of pop culture and licensed-focused collectibles company. Funko currently holds thousands of lenses and the rights to create tens of thousands of characters – one of the largest portfolios in the pop culture and collectibles industry.  Funko’s Pop! Vinyl is the number one stylized vinyl collectible on the market, selling millions of figures to fans around the world.

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As the Trade Customer and Operations Coordinator, you will coordinate various operational tasks and functions to ensure the smooth running of the delivery of trade activations from warehouse to retail on a day-to-day basis. You will support the operational team as required, coordinating the production, delivery, and compliance of all POS primary packaging materials in readiness for marketing and sales key activations. You will ensure supply, customer fulfilment and key milestones are met, by working with external printing suppliers, stakeholders within the business and managing the critical path for each launch.
Our working environment is ever changing and very fast paced as we must match our speed to the ever-changing winds of pop culture. Successful candidates must be as flexible as Mister Fantastic and have the speed of The Flash. A keen eye for detail as well as a bias for action will also go a long way! 
What You’ll Do 
  • Work together with the Marketing & Sales team to support in the delivery of the agreed trade marketing strategy across the US.  
  • POS procurement including managing contracts, briefing, sign off on services and ensuring supplies are of high quality and delivered on time.  
  • Work collaboratively with external stakeholders to deliver POS/CDU's/FSDU's/Clipstrips/Displays which includes briefing and supplying of cutter guides and artwork, reviewing samples and signing off, raising PO's, ensuring booking and delivery of print materials into the warehouse and delivered in time to retail. 
  • Work closely with the Operations, Logistics, Marketing, Sales, and Customer Services teams to ensure all retail specific requirements are built to specifications and delivered on time to retailers. 
  • Own, maintain and manage the critical path for trade initiatives such as assortments/POS/CDU's/Clipstrip programs and FSDU launches, working with cross functional teams and ensuring successful implementation from initiation to delivery into retail  
  • Use weekly forums to align and collaborate with key stakeholders across departments and external suppliers - highlighting key lead times, deadlines and monitoring all key stages. 
  • Communicate out issues, priorities, and project statuses to varying level of team member on a frequent basis, putting forward solutions and problem solving where needed 
  • Ensure retailer and licensor requirements are documented and quarterly reviewed as appropriate.  
  • Consistently track annual expenses of all cardboard consumables against budget and identify opportunities to reduce cost.     
  • Review and managing the process of scraping of carboard material. 
  • Role includes but is not limited to: 
    • Collating required information from multiple sources (customer manuals, PO’s, project briefs, customer FSDU specs) 
    • Solution focused - Identify any hurdles and find a solution to keep the project on track 
    • Ensuring stock timelines are met 
    • Liaising with the third-party suppliers to align with scheduled work plans 
    • Assess and flag risk of launches with key stakeholders 
    • Identify and create different workflow streams for retail activations 
    • Suggest and implement process changes in line with evolving business needs 
    • Manage the cost analysis to ensure strong ROI for the business 
    • Creation of multiple tracking documents  
    • Implementation of guides to ensure best in practise on trade activation 
 
What You’ll Bring
  • Proven project management skills and experience – ideally with an ability to think both rapidly and ‘outside the box’ Strong organizational and time management skills
  • Attention to detail
  • Excellent customer service, engagement and communication skills (written and oral)
  • Ability to work on own initiative and think outside the box
  • Must be a proactive self-starter, with the ability to juggle many projects.
  • Positive, can-do attitude
  • Good Excel skills
  • Commercial mindset
  • Able to work with large datasets and generate actionable outputs
  • Excellent collaboration skills, be able to demonstrate a ‘team player’ ethic
 
 
Salary Information
The base salary range for this position in the selected city is $24.00 – 30.00 hourly.​Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives.
What Funko Offers
Funko offers a competitive compensation package with full benefits and a 401(K) plan with matching contributions from the company. Most importantly, we offer a creative work environment with people who love pop culture just as much as you do. Can’t wait to gush about your latest binge? Neither can we! Looking for a place where your favorite pop culture t-shirt will receive the compliments it deserves? We know how you feel!

Funko is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. 
Work Environment 
The noise level in the work environment is usually moderate. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
This position is based in Everett, WA 
 
Apply Now

Date Posted

01/24/2025

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