Trainee, POS

Job Description:

Who We Are: 

Saks is a world-renowned luxury ecommerce destination. The company’s unique approach combines a focus on the digital customer experience with a strong connection to a network of extraordinary stores that extends that seamless experience into the real world. 

On its website and app, Saks offers an unparalleled selection of curated merchandise across fashion for women and men, beauty, jewelry, home décor and more. In addition to the shopping experience, customers come to Saks for inspiring editorial content, access to digital stylists, lifestyle experiences and other world-class services. The company is currently in the midst of a dramatic expansion, driven by significant enhancements to its platforms and offerings, with the goal of becoming the preeminent destination for luxury internationally.

Role Summary: 

The POS Agent reviews the approved ORC cases placed in the POS Saks Queue and processes refunds utilizing the POS register. Sends back invalid or incomplete ORC cases to the Risk Support Team. Conduct preliminary investigations to find missing Csmart datelines when working the POS Saks Escalations queue

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Key Qualifications: 

• Bachelor’s degree preferred in a related field (Finance Graduate)
• 0-6 Months of Call Center/Register Experience – Preferably
• Excellent verbal and written communication skills. Good listening skills.
• Ability to stay calm under pressure.
• Understanding of credit card fraud.
• Strong sense of urgency to complete work quickly and accurately.

Role Description: 

• Reviews the approved ORC cases placed in the POS Saks Queue and processes the refund using the POS register.
• Sends back invalid or incomplete ORC cases to the Risk Support Team
• Conduct preliminary investigations to find missing Csmart datelines when working the POS Saks Escalations queue.
• Assist with processing gift card cases and sending out physical gift cards to Saks.com customers

Your Life and Career at Saks: 

• Exposure to rewarding career advancement opportunities
• A culture that promotes a healthy, fulfilling work/life balance 
• Benefits package for all eligible full-time employees.