Training & Implementation Lead

About the job
The Opportunity
The Training & Implementation Lead (TIL) will be responsible for rolling out OrthoFi products and services to orthodontic practices nationwide, and for partnering with orthodontists and staff to ensure they are successful. The TIL is responsible for managing each implementation, end-to-end, including scheduling, building in the platform, planning, customizing as appropriate, and complete curriculum delivery with testing for understanding. Typical implementations include several weeks of remote system training and setup from a work from home location. The Training and Implementation Lead will be expected to conduct onsite training and go-live support for 2-3 business days, followed by advanced user training in a virtual set and a measured adoption period. In addition, the Lead will be responsible for coordination of all project management touch points with clients to determine if pre-implementation trainings will need to be combined, travel extended, or additional onsite support is required. This position is also responsible for working closely with the Training Development team to conduct continuous improvement of training materials and formats based on customer feedback, and Implementation and Customer Satisfaction Surveys. For those Training and Implementation Leads that are located within the Denver area, there is the opportunity to work within the Denver office.
Who You Are
The Trainers at OrthoFi are tenacious, driven and resourceful. They see challenges as opportunities, and find the way to get to a win. They enjoy variety, have an eye for improvement opportunities, and brag about being on the best team, citing ride-or-die teamwork, playing big, and having the best meme game in town. They don't wait for tasks, they are excited to exercise their unique skills, and are always looking for ways to contribute. Loving dad jokes, also a plus.
What You Will Bring

• Bachelor's degree required or equivalent work experience
• 2-4 years of client-facing training experience in software/service/processes strongly desired
• Experience with remote end-user training
• Experience with instructional design is preferred
• Excellent communication skills to effectively interact in person, by phone or email is required
• Excellent presentation skills, professionalism, and poise is a must
• Excellent work planning and analytical skills is a must
• Project management experience is preferred but not required
• A demonstrated ability to work successfully as part of a team and assist others is mandatory
• Willingness to travel 50-70% of the time ( Typically 2-3 days / week, up to 3 weeks each month)
• Aptitude for building quick rapport and trust among others quickly
• A strong desire to work in a challenging, fast-paced environment is a must

What's in it for you...

• Full medical, dental, and vision benefits with 100% employer paid options
• 401(k) match
• Supportive culture with one-of-a-kind growth and development opportunities
• Option to work from home or in the office
• Employer HSA contribution
• Paid Parental Leave
• Company and team outings
• Peer-to-peer recognition program
• Casual dress atmosphere
• Company sponsored premium subscription to the Calm app
• Vendor discounts
• Being part of building something great on the best team in the world! Seriously, Tom Brady wants to be on this team.

Compensation: $55,000K - $75,000K/annually
** Please note that the compensation information that follows is a good faith estimate for Colorado-based hires only and is provided with the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules.**
Work Authorization: You must be authorized to work for any employer in the US.
Who We Are
OrthoFi is an experienced, tech-enabled solution that helps Orthodontists start more patients and give them more time to provide great quality care. With the acquisition of OrthoBanc in 2020, OrthoFi is now the US orthodontic industry leader in practice financial management, working with over 2,000 practices in the US. Collectively with OrthoBanc, OrthoFi has helped over 3.2 million patients access quality, affordable Orthodontic care. Our combination of the latest Patient Acquisition software and Revenue Cycle Management solutions helps practices grow by over 13% year-over-year and manages patient and insurance billing and collections with collection results that exceed industry standards. We have about 400 employees, with offices in Denver CO and Chattanooga TN.
Our purpose is to radically improve the way patients access and pay for quality elective care. Diversity, equity, and inclusion (DEI) ensures we can fulfill our purpose by creating a better, more equitable and inclusive workplace for our community members and healthcare experience for all.
By focusing on DEI, we are working towards our mission of connecting more patients with quality orthodontic and dental care and helping make treatment accessible to over 1 million patients a year by 2025 . Equity is core to our mission to serve patients, and DEI is embedded in our core values, especially "seek diversity," and "do what's right.""
OrthoFi is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
Show more Show less
Top skills for this role
Build these skills listed on the job description or by the job poster.
SAP Controlling (CO)
Analytical Skills
Management
Employee Benefits
Teamwork
Instructional Design
Presentation Skills
Training & Development
Project Management
Customer Satisfaction