Truckload Account Specialist I - SMB

Job Type
Full-time
Description
The Truckload Account Specialist, focused on small to medium-sized business (SMB), is responsible for the service and the performance of an existing portfolio of customer accounts. These customers are companies with truckload transportation needs, and we collaborate with carrier partners to provide effective transportation solutions. Your focus will involve enhancing the customer service aspect of our operations and executing daily tasks related to customer shipments. This includes using our transportation management software to input shipping details, schedule shipments, track deliveries, provide issue resolution, and ensure the accuracy of shipment data. Your responsibilities encompass developing proficiency in freight fundamentals, understanding market behaviors, and honing negotiation skills. Additionally, you will serve as a point of contact for contacts across the account portfolio, fostering trustworthy, and long-term relationships.
Main Responsibilities:

• Build strong customer relationships through communication and provide the highest quality of service.
• Follow customers' contract commitments and make tender acceptance decisions accordingly.
• Ensure shipment details are accurately entered into the transportation management software.
• Utilize scheduling systems to schedule the pickup and delivery appointments for the shipments.
• Proactively identify issues and resolve problems and incidents.
• Prioritize and respond to internal and external requests in a timely and professional manner.
• Develop freight market knowledge, stay updated on industry trends, and use pricing tools to spot quote shipments.
• Audit and update shipment data for accuracy.
• Provide administrative support and back up support for the Truckload Account Development team.
• Collaborate with internal stakeholders including, but not limited to, Carrier Sales, Yield, Truckload Strategy, Business Development, and Accounting to optimize the success of the customer account.
• Follow accounting protocols to ensure accurate collections.
• Other duties and projects, as assigned.

Requirements
What we're looking for:

• Ability to prioritize workload and manage multiple customer accounts
• Analytical mindset with the ability to interpret data and make informed decisions
• Effective communication skills, both written and verbal
• Exceptional organizational skills and meticulous attention to detail
• Eager to learn and adapt to industry trends and market behaviors
• Proven ability to build and maintain relationships with customers
• Strong problem-solving skills and critical thinking ability
• Sound decision-making abilities

Location:
Either in-office in Chicago, Fayetteville, Fort Smith, Nashville or Remote.
About Us
MoLo Solutions, an ArcBest® Truckload Service, is a third-party logistics provider that connects businesses with transportation to get products delivered. MoLo offers world-class services to solve even the most complex shipping needs by providing truckload solutions. MoLo's priority is to put transparent and dedicated service first-for our customers, our carriers, and for our people. MoLo Solutions is headquartered in the Fulton Market neighborhood of Chicago, IL. MoLo strategically became a subsidiary of ArcBest. ArcBest provides supply chain optimization and MoLo provides the Truckload shipping solutions.
MoLo Solutions is driven by values. Our people are at the heart of our success, and we offer a workplace that embraces all cultures, perspectives, and experiences - so we can provide the best atmosphere for our employees and the best service to our customers. Driven by passion. Driven to deliver. Driven for better. What drives you? Further your career at MoLo today.
We are an equal opportunity employer and actively seek a diverse community of professionals: people of color, all genders, veterans, LGBTQIA+, etc.. We welcome people of all identities to apply!