Trust & Safety Manager, Platform Abuse

At Vercel, our mission is to enable developers to create at the moment of inspiration. We are the platform for frontend developers, creating tools millions of developers use every day. By unlocking developer potential through the use of open-source tools such as Next.js, React, Svelte, and Turborepo, we enable developers to go from idea to global application in seconds.

As a globally distributed company, we take pride in our ability to work across time zones and continents, fostering collaboration and innovation. Our offices in San Francisco and New York City serve as hubs for our teams to come together and develop the tools that empower our users. By joining Vercel, you'll be part of a team that is deeply committed to open-source technologies and dedicated to shaping the future of web development.

We're looking for this Trust & Safety Manager to organize and drive Vercel's response to scaled abuse on our platform while improving our capabilities and team. The Trust & Safety Manager, Platform Abuse will play a critical role in building out and operating Vercel's scaled abuse operations, investigations, processes, and systems; and they will work with the Platform Abuse Engineering team to build tooling and scaled abuse systems.

As a Trust Manager, you will work cross-functionally with Vercel's engineering, product, growth, and customer success organizations and report to the Senior Manager, Trust & Safety. This is an opportunity to create a scaled abuse program and build on top of an existing foundation. If you are organized, passionate about the cat-and-mouse game of catching bad actors, and can build this program - we should talk.

• Proactively and reactively investigating, reviewing abuse reports, and developing methods for investigating platform abuse and scaled abuse
• Partnering with Customer Support Safety Support Specialists to create alignment with Vercel's Terms and Conditions with respect to Vercel's acceptable use
• Managing expectations and communicating the team's priorities, status, and progress to stakeholders
• Systematizing and documenting Platform Abuse processes, metrics, operations and goals
• Refining and directly managing Platform Abuse engineering prioritization to develop new tools, systems and processes to support Platform Abuse operations
• Working with large sets of structured data, and using ML and AI systems to accomplish Platform Abuse goals
• Collaborate on principles of Trust-by-Design (e.g. Secure-by-Design) to establish effective controls and mitigations as new products and features ship

• 5+ years in scaled abuse, anti-spam, or Trust & Safety/abuse as an engineer or analyst (or similar with an investigatory function)
• Experience in operations, ML operations, internal tools, or signals intelligence
• Demonstrated ability to keep up with day to day operations while also maintaining longer term projects and management reporting
• Comfortable with ambiguity and problem-solving
• Excellent information distiller, communicator, and relationship-builder

• You have experience working on scaled abuse problems in an operational capacity
• Operations experience implementing AI or AI labeling to solve operations problems
• You have started or managed a technically-inclined team before
• You have some previous technical analyst, software engineering, or data engineering experience

• Stock options
• Inclusive Healthcare Package
• Flexible working style - 100% remote, with teammates located throughout the globe
• Learn and Grow - we provide mentorship and send you to events that help you build your network and skills
• Unlimited PTO - 4 weeks recommended per year. Take time when you need it.
• We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed

The San Francisco, CA base pay range for this role is $193,000.00 - $241,000.00. This salary range is an estimate. Actual salary will be based on job related skills, experience and location. Pay ranges outside San Francisco may be adjusted based on employee location. The total compensation package also includes benefits and equity-based compensation. Your recruiter can share more about the specific pay range for your location during the hiring process.

Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.