UK Clinical Operations Administrator

Job Summary and Purpose:

We are seeking an experienced Clinical Operations Support Representative/Administrator to join our UK Clinical Operations team.

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In this role, you will provide vital operational and administrative assistance to the clinical team.

The position is dynamic and fast-paced, demanding excellent organisational abilities and outstanding communication skills to facilitate effective interactions with all levels of the organisation and external healthcare professionals.

Responsibilities: 

• Act as the primary point of contact between the UK Clinical Operations team and external cardiac stakeholders, such as hospitals and healthcare professionals.
• Ensure timely communication of ECG irregularities by alerting physicians and clinical staff as outlined in the physician notification protocol
• Conduct follow-up on accounts to obtain further clinical details, such as pacemaker settings and MDN contact information.
• Utilise clinical case management ticket systems to address, action, respond and update case status
• Adhere to all departmental procedures and monitor all necessary data within iRhythm systems.
• Engage in providing feedback and assist in addressing any concerns or issues related to account notifications.
• Accurately document account information and contact details in Salesforce.com (SFDC) and ZioReports.
• Continuous monitoring of the Clinical Queue within SFDC
• Assigning scans to Cardiac Physiologists, including those designated as high priority.
• Reallocate AVB scans as necessary in accordance with established protocol.
• Collaborating with the Quality Specialist and Clinical Manager to ensure prompt completion of Clinical Tickets, including Amendment Requests, Expedite Requests, and FD scans.
• Monitoring the QA tool for aging scans and notifying the coach, clinical manager, and physiologists accordingly.
• Understand the process associated with no data scans and recuts. Continuing to monitor these and take necessary actions when required.
• Build relationships and effective communication with both internal colleagues, such as cardiac physiologists, and external stakeholders, including hospitals and healthcare professionals.
• Cross-functional support for projects on an as-needed basis.

Additional Information:

• The work schedule is full time (40 hours per week), working Monday - Friday from 9am to 5.30pm, including a 30-minute lunch break. Unfortunately, we cannot accommodate part-time or condensed hours
• We are flexible regarding work location and can offer fully remote, hybrid or onsite working at our office based in Bagshot, Surrey.
• The team will meet quarterly onsite in Bagshot, Surrey - travel & accommodations costs are eligible for reimbursement.
• We will supply all the necessary IT equipment for the role
• Employees must be based within the UK

About you: 

 Required:

• College certification or equivalent qualification in relevant subject.
• PC proficiency with a solid understanding of Microsoft Office 365 including Teams & Outlook
• Possess clear, accurate and professional communication skills, both in verbal and written forms
• Excellent attention to detail
• Positive attitude and team player
• Ability to use critical thinking skills
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Excellent interpersonal, organisational, prioritisation and communication skills
• Great work ethic and a desire to provide high quality outcomes (reports) to our clients and patients
• Flexibility in work assignments; able to rapidly adjust priorities when business needs change

Desirable:

• Experience in a clinical, operations or administrative role within a clinical/healthcare environment
• Knowledge of medical terminology specific to Cardiology
• Knowledge & experience of Salesforce

What’s in it for you:

iRhythm provides excellent benefits including Private Medical & Dental insurance, Pension Scheme (with company match), Employee Stock Purchase Plan, Life Assurance, Unlimited Access to Learning Platforms, Paid Holidays & Leave, Family Friendly Policies, Cultural Committee/Charity events, and so much!

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