UKI Credit Control Team Leader

Job Description:

Credit Control Team Leader

Salford Quays

Hybrid

Permanent

Full Time (37.5 hours per week)

£35K- £48.5K DOE + fantastic benefits

We make health happen

Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.

As the Credit Control Team Leader, you’ll lead our dynamic team to ensure timely debt collection and maintain minimal outstanding balances.

How you’ll help us make health happen:

• Deliver Exceptional Service: Provide top-notch service to all customers, ensuring excellence through your team.
• Optimize Efficiency: Improve accounts receivable processes with innovative financial control, reporting, and cost management.
• Develop Robust SLAs: Create clear Service Level Agreements with precise measurement criteria.
• Ensure SLA Compliance: Guarantee delivery against SLAs and manage challenges effectively.
• Maintain Compliance: Uphold FSA and Group standards, ensuring team adherence.
• Identify Resources and Risks: Pinpoint resource needs and potential risks for smooth operations.
• Preserve Financial Integrity: Safeguard the accuracy and integrity of financial data.
• Foster Team Development: Lead growth and succession planning for team members.
• Manage and Develop Direct Reports: Conduct one-on-ones, performance management, and provide coaching and feedback.
• Authorize Transactions: Oversee write-on/write-offs and refunds within limits.
• Produce Insightful Reports: Generate daily status reports and a comprehensive monthly dashboard.
• Document Processes: Ensure thorough documentation of all processes and procedures.
• Drive Debt Collection: Implement proactive debt collection techniques.
• Manage Aged Debt: Control aged debt with effective strategies.
• Deputize Effectively: Step in for the Credit Control Manager when needed.

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Key Skills / Qualifications needed for this role:

• Must be analytically and numerically minded
• Excellent and proven communication, influencing skills at all levels
• Intermediate excel Skills
• A skilled manager with well-developed coaching, mentoring, and training skills
• Ability to identify and act on opportunities for improvements in process, controls, and reporting.
• Highly adaptable with a proven record of accomplishment of meeting stretching and tight deadlines

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

If you require information regarding this role in an alternative format please email: [email protected]

Time Type:

Full time

Job Area:

Finance & Accounting

Locations:

Bupa Place