User Interview Coordinator

Are you a student or recent graduate looking for an internship in an international environment?

Duration: 7 months, 10 hours per week.

Start date: Flexible

We are a start-up offering an end-to-end digital insurance platform focussing solely on European entrepreneurs and SMEs. We offer the best insurance to our customers thanks to our focus on user experience, our leading underwriting services, and our expertise in data. In short, we’ve made getting insured quick, transparent and simple. We know how to innovate - our team of seasoned entrepreneurs has built a host of successful businesses in fintech and e-commerce (HelloFresh, Bloomon and SumUp to name a few!).

We've already raised over €25M in funding from leading investors (Accel Ventures, Frontline Ventures, Visionaries Club, Nico Rosberg, etc.), who love what we do and see the potential for a revolution in digital insurance.

We started our journey 4 years ago in the Netherlands and with our mission to make business insurance fast, simple and fair we have been able to have a significant impact on that market. Since last year we also serve customers in France and Germany, and are rapidly expanding across the rest of Europe!

As a User Interview Coordinator, you will be responsible for coordinating user interviews with self-employed people in France through a dedicated platform to ensure smooth scheduling and follow-up processes. We are looking for a proactive and organized student to manage the planning, communication, and invoicing of our Marketing and Product interviews. 

What you will be doing

• Define the mission and objectives for user interviews with Marketing team and Tech team: verticals we want to focus on, profile of candidates (age / location / experience…)
• Reach out to users on the platform to arrange interviews (we’re using Malt platform).
• Send out the calendar for users to schedule appointments.
• Follow up on invoicing with consultants, the platform, and the finance department, making sure users are paid as soon as possible once the interview is done. 

What you'll bring

Requirements:

• Must be fluent in English and French.
• Available for up to 10 hours per week, with flexibility to divide hours over the days based on your availability
• Ability to work both at home and on-site
• Excellent organizational and communication skills.
• Ability to manage multiple tasks and meet deadlines.

What we offer

• Competitive compensation - we want to attract and retain the best so we are offering a compensation package that aligns with that.
• Grow in a growing company - there’s no better place to develop your talents and learn new skills. Help us show the world that insurance can be simple, transparent and trustworthy.
• Experienced entrepreneurs - work with experienced and dedicated entrepreneurs as part of an international English-speaking team.
• Energetic environment - as a start-up, we’re different from other insurers. We’re all about dynamism, good vibes and new ideas. We scale rapidly and you can pick your own initiatives, helping us grow as we help more and more customers across Europe.
• Cool canals - Amsterdam is one of the world’s most vibrant cities and also Europe’s premier start-up hub. And did we mention the quality of life?