Utilities Assistant - Customer Service (Limited Term)*

JOB • The 14-day in-house notice is incorporated in this job announcement.The City of Henderson announces an examination to create an eligibility list and to fill two (2) vacancies for the classification of Utilities Assistant (Customer Service) in the Department of Utility Services. The eligibility list may be utilized to fill vacancies for this classification for up to six (6) months or up to one (1) year, depending on employment status.**Under direct supervision, performs entry-level and supportive duties within the Customer Service, Billing, and Collections section of the Department of Utility Services; provides clerical and administrative support to Customer Service Specialist I & II staff; assists with routine inquiries and account maintenance tasks relating to City utility services, and performs related duties as assigned.Limited-Term Position Information: Due to the implementation of a new Citywide initiative, the City of Henderson developed the Utilities Assistant classification to assist with job duties and tasks related to the project.Candidates selected to fill these positions will be classified as full-time employees as defined in the Teamsters contract. However, the Utilities Assistant (Customer Service) positions are limited-term positions and are only approved through June 2028 at which time the Utilities Assistants will be removed from the staff complement. Individuals holding these positions at the end of the approved period will have rights as outlined in the “reduction in force” language in the Teamsters contract.Please see the “Benefits” tab linked to this job announcement to review the benefits associated with these positions.**NOTE TO CURRENT EMPLOYEES: Pursuant to the Teamsters collective bargaining agreement, full-time non-probationary employees successfully completing the assessment process will be placed on an eligibility list to be used to fill vacancies in this classification for up to six (6) months.Probationary full-time, part-time, temporary employees, and external candidates who successfully complete the testing process will be placed on separate list(s), which may be used to fill vacancies for up to one (1) year. If the vacancy is not filled by full-time non-probationary employees, the separate list(s) may be utilized.Click here to familiarize yourself with the job and its physical requirements.Click here to learn more about the Department of Utility Services.Click here to see what it’s like to live in/visit Henderson.NOTE: External candidates, probationary full-time, part-time, and temporary City of Henderson employees will start at the first step of the salary range, if selected.EXAMPLE OF DUTIES Graduation from high school or the equivalentOne (1) year of full-time work experience in performing general clerical or customer service duties involving direct contact with the public in an office settingSkill in typing sufficient to type 25 net words per minute at the time of applicationNote: An equivalent combination of related education, experience, and training may be consideredEmployee will be expected to complete assigned training courses through the City of Henderson's learning management system SUPPLEMENTAL INFORMATION The selection process will begin with an employment application package screening, with the best-qualified candidates being invited to participate further in the assessment process. This process may include any combination of written, performance, and oral assessments to evaluate job-related education, experience, knowledge, skills, and abilities. The City will provide reasonable accommodation to qualified individuals with disabilities. It is the responsibility of the candidate requiring accommodation to contact the Human Resources Department (preferably in writing) at the time of application.Appointment may be subject to the successful and timely completion of a post offer pre-employment background investigation and medical/physical examination, including a drug/alcohol test. Please see the job description to view the physical requirements. The City reserves the right to modify selection devices and test instruments in accordance with accepted legal, ethical, and professional standards.