UX Manager G5835

Nisum is a leading global digital commerce firm headquartered in California, with services spanning digital strategy and transformation, insights and analytics, blockchain, business agility, and custom software development. Founded in 2000 with the customer-centric motto “Building Success Together®,” Nisum has grown to over 1,800 professionals across the United States, Chile,Colombia, India, Pakistan and Canada. A preferred advisor to leading Fortune 500 brands, Nisum enables clients to achieve direct business growth by building the advanced technology they need to reach end customers in today’s world, with immersive and seamless experiences across digital and physical channels.

What You'll Do

• Ownership & Accountability:
• Lead user experience strategy aligned with business goals. Execute UX projects ensuring quality outcomes. Advocate for user-centered design principles.

Coaching & Skill Development:

• Mentor and develop the UX team, addressing skill gaps with training and providing constructive feedback for improvement.

Collaboration & Conflict Resolution:

• Foster a culture of collaboration between UX designers, developers, product managers, and other stakeholders.
• Mediate and resolve conflicts effectively to ensure smooth project workflows and positive team dynamics.

Communication & Presentation:

• Clearly communicate design concepts, rationale, and user insights to cross-functional teams and leadership.
• Present design strategies and solutions to stakeholders, advocating for the user's perspective.
• Enterprise Application Knowledge:
• Leverage your understanding of transactional and data-supporting applications to create seamless and user-friendly experiences that meet the needs of our diverse customer base.

Planning & Structuring Work:

• Develop project plans, allocate resources, and set clear milestones to ensure timely and successful delivery.
• Structure work processes for optimal efficiency, considering team strengths and project requirements.

Problem Scoping and Solving:

• Collaborate with stakeholders to define project scopes and objectives, ensuring alignment with business priorities and user needs.
• Identify potential issues early and implement proactive solutions to mitigate project risks.
• Approach challenges with a solution-oriented mindset, leveraging your problem-solving skills.

Stakeholder Management:

• Build and maintain strong relationships with internal stakeholders, ensuring their input is considered in the UX design process.

Team Utilization:

• Optimize team resources and assign tasks according to individual strengths, ensuring maximum efficiency and productivity.

UX Strategy & Vision:

• Develop and communicate a clear UX strategy aligning with the program vision and audience expectations.
• Stay updated on industry trends and best practices to drive innovation in UX design.

Driving Great Work:

• Inspire the team to deliver top-notch user experiences, setting a standard of excellence in UX design. Lead by example, being hands-on when necessary. Encourage ownership, honesty, and talent development.

What You Know

• Proven experience (10+ years) in UX design and (3+ years) people management roles.
• Experience designing or leading design for enterprise-level retailers’ point-of-sale applications; understanding of service design and productivity apps is a plus.
• Strong portfolio showcasing your expertise in designing and delivering exceptional user experiences.
• Maintains the ability to be a player/coach, jumping in hands-on when needed to provide hands-on directional guidance to the team or support alongside the design team when needed.
• Proficiency in Figma and collaboration tools like Miro (or similar).
• Excellent interpersonal, communication, and leadership skills.
• Deep understanding of UX research methodologies and their application in the design process.
• Familiarity with Agile and Lean methodologies.
• Ability to thrive in a fast-paced, dynamic environment.

Education

• Education in Design, Human-Computer Interaction, or a related field

Benefits

• In addition to competitive salaries and benefits packages, Nisum US offers its employees some unique and fun extras:
• Professional Development - We offer in-house technical training and professional learning programs aimed at developing skills across a broad spectrum of topics such as technology, leadership, role-based training, and process expertise. We also offer an annual stipend for employees to attend external courses in order to maintain professional certifications
• Health & Wellness Benefits - We believe that your health and welfare are important, and we strive to ensure that you have affordable options available to you, including some plans that are subsidized for employees and their families up to 90%. We also have dental and vision plans in the US where Nisum pays 100% of premiums for employees
• Volunteerism Pay - We believe in giving back and in the US, our employees are eligible for up to 40 hours of paid time off each year to volunteer towards the causes that they are most passionate about. This is in addition to personal PTO and paid holidays
• Additional Benefits - We offer all the other important benefits to keep employees and their families healthy and financially secure, such as 401(k) retirement savings with a company match, pre-tax parking and transit programs, disability insurance, and Basic Life/AD&D, alongside exclusive employee discounts on a wide variety of products and services

Compensation Band

• $150-155k per year

Nisum is an Equal Opportunity Employer and we are proud of our ongoing efforts to foster diversity and inclusion in the workplace.