UX Researcher

KUBRA is looking for a UX Researcher to join our Product Design team!

As a UX Researcher at KUBRA, your primary responsibility will be to conduct user research and provide valuable insights to enhance the user experience. Collaborating closely with cross-functional teams, you will translate user requirements into actionable research objectives and gather qualitative and quantitative data using various research methods.

As a UX Researcher, you will advocate for user-centered design. By effectively communicating your research findings and presenting design solutions, you will ensure alignment between user needs and business goals; your role will play a vital part in enhancing the overall user experience and contributing to the product success.

This is a hybrid role based out of our office in Tempe, AZ.

What you get to do every day

• Collaborate with Product Design, Product and Development to identify and prioritize research opportunities.
• Plan and execute mixed methods user-centered research, including generative interviews, concept-testing, surveys, evaluative unmoderated studies, and usability testing.
• Communicate results, translating findings into actionable recommendations and advocating research findings to diverse audiences through written and oral presentations.
• Actively participate in project and recurring team meetings.
• Contribute to the optimization of UX research processes and workflows to improve research efficiency.

What kind of person should you be?

• Conduct exceptional user experience research and provide high-quality insights to help discover, innovate, identify, and validate ideas through collaboration.
• Work closely with cross-functional teams to gather requirements, recruit for and conduct mixed-methods research methodologies, and communicate findings to the stakeholders.
• Translating findings into actionable recommendations and advocating research findings to diverse audiences via presentations or async documentation.
• Advocate for user-centred design, aligning design decisions with user needs and business goals.
• Actively contribute to the optimization of UX research processes and workflows to improve research efficiency.

What skills do you need?

• Degree in Interaction Design, Industrial Design, Information Architecture, or a related field is preferred, or an equivalent level of practical experience is expected.
• 2+ years of professional experience in mixed-methods user-centered research: Experience in 1:1 interviews, concept-testing, evaluative unmoderated studies, and usability testing.
• Collaboration with cross-functional teams: Experience in collaborative work with product managers, engineers, and stakeholders to understand user needs.
• Familiarity with the technology industry and UX research trends: Exhibit experience and knowledge of B2B practices and technology.
• Demonstrated ability to work independently in an agile development process and proficiency in various research methodologies, such as in-person and remote facilitation to identify user needs.

What can you expect from us?

• Award-winning culture that fosters growth, diversity and inclusion for all
• Paid day off for your birthday
• Access to LinkedIn learning courses
• Continued education with our education reimbursement program
• Flexible schedules
• Free unlimited access to our refreshment stations (fully stocked with tea, coffee and other beverages)
• Two paid days for volunteer opportunities
• Well-being days!

While we value the skills and experiences listed in our job requirements, we also recognize that talent comes in many forms, and welcome applications from candidates who meet most but not all specified requirements. If you possess a strong desire to learn and grow in a dynamic work environment, apply now!

KUBRA is a fast-growing company that delivers customer communications solutions to some of the largest utility, insurance, and government entities across North America. KUBRA offers billing and payments, mapping, mobile apps, proactive communications, and artificial intelligence solutions for customers. With more than 1.5 billion customer interactions annually, KUBRA services reach over 40% of households in the U.S. and Canada. KUBRA is an operating subsidiary of Hearst.

Our office is small enough to allow creative individuals to flourish, yet large enough to provide long-term stability. We place a tremendous amount of responsibility on our team members to be productive, focused and self-motivated. We offer a casual work environment, competitive compensation and a stellar benefits program.