UX Researcher

Job Description

Range Experience support customers realizing their home furnishing dreams. We create digital solutions for the entire IKEA range and for all IKEA retailers. We build 3D planning and guiding solutions for the full home. Customers should experience an accessible, inspiring, and rewarding journey based on needs and preferences and co-workers help our customers with a fun, efficient, and unbroken sales process. The solutions and capabilities we develop are an integral part of converting visitors into delighted customers. Creating a personalized experiences is an integral part of what we do.

Range Experience deliver solutions to all IKEA retailers in over 50 markets and more that 400 stores and digital channels. All solutions are made to help customers and co-workers in all customer meeting points, from the mobile phone to the largest IKEA store in the world. 

Responsibilities: 

• Lead user research, including ethnographic studies, to enhance product development. 

• Collaborate with product owners, UX designers, and tech leaders in an agile environment. 

• Mentor UX designers on usability testing. 

• Plan, conduct, and analyze ethnographic studies, interviews, surveys, usability studies, and A/B tests. 

• Present findings and prioritize actions based on research. 

Requirements: 

• Proven UX research experience in an agile environment. 

• Knowledge of research methodologies and tools, including inclusive and accessibility design. 

• Ability to translate complex data into actionable insights. 

• Data-driven with a focus on measurable outcomes. 

• Passion for retail, home furnishings, and user needs. 

• Excellent communication skills. 

• Fluent in English; willing to travel. 

GROWING TOGETHER IKEA of Sweden is a vibrant culture where ideas are heard, where there is opportunity to learn new skills and where the goal always is "to create a better everyday life for the many people". We give down-to-earth, straightforward people the possibility to grow, both as individuals and in their professional roles. We offer this position in a fast paced, truly global environment with an endless supply of challenges and development opportunities. 

At IKEA, we are looking for people who believe everyone deserves a seat at the table. You’re welcome no matter where you come from, what you believe, and what you look like. We don’t even care how you have furnished your home. We’re interested in you simply because you’re you. Even if your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. We believe that people’s different perspectives, backgrounds, and personalities make us better at understanding our customers’ dreams and needs. At IKEA, we’re all on the same project.
If you have a special need that requires accommodation in the recruitment process, just let us know.

Additional Information

The position is placed on site in Malmö and might require some long-distance travelling. If you are having questions regarding the process, contact our recruiter, Sarah Arshad 

Please submit a portfolio of your work together with an English resume, either as a link or as a PDF, so that we can get to know your work. Applications with a portfolio is mandatory. Please submit by 10 February 2025.