UX Writer / Content Designer

As cybercriminals become more sophisticated, we need to provide simple, yet powerful solutions to help our customers defend their digital environments.
We are looking for a spirited UX Content Designer to help reimagine, design, and implement content experiences that our customers need to solve their most complex cybersecurity challenges. Our ideal teammate thrives in a fast-paced environment, believes that learning is a critical aspect of the user experience, and is a self-starter.
About the team
As part of our UX team you will work hand-in-hand with:

• UX Content, UX Design, and UX Research partners to craft content experiences end-to-end that guide our customers to achieve their outcomes.
• Product Management and Go-To-Customer experts to identify and balance business goals, and end-to-end content experiences that expand product knowledge for our internal and external stakeholders.
• Research, Support, and Customer Success to understand how our customers actually use and deploy our products in the real world.
• Visual Design and UX Engineering to work within and contribute to our design system, and ensure necessary content elements and editorial guidelines are available to PM, UX, and engineering partners.
• Software Engineering with direct partnership and collaboration on technical details to understand what needs to be documented, how, at what granularity, and by which medium.

About the role
In this role, you will:

• Create UX content experiences that guide our customers to achieve their outcomes.
• Design engaging learning experiences, including in-product walkthroughs, help documentation, infographics, multimedia content (including videos), and more.
• Help identify gaps in customer experiences across the content lifecycle, and ensure a cohesive editorial tone across our product brand
• Provide holistic oversight for help content and provide recommendations based on industry best-practices.
• Audit and assess our product and documentation to ensure alignment with our content standards.
• Engage and collaborate with stakeholders to encourage a content-as-a-priority approach.
• Be a positive, supportive, kind, and thoughtful member of our Rapid7 family.

The skills you'll bring include:

• Excellent written and oral communication skills.
• An obsession with grammar and writing rules.
• A research-driven approach to content design.
• The right mix of technical knowledge, writing skills, and analytical skills to deliver awesome content experiences.
• Knowledge of information architecture and how it relates to in-product and documentation experiences.
• Excellent graphic design and data visualization skills.
• A passion for technology and desire to learn about it.
• Experience working with GitHub, JIRA, Markdown, Pendo, Figma, Miro.
• Experience working directly with cross-functional teams, including product management, marketing, experience design, and software development.
• The ability to communicate complex ideas clearly and concisely.
• Strong project management skills.
• The ability to be a team player.

And finally, it'd also be extra nice if you have the following education and experience:

• BA/BS degree in Psychology, Human Factors, Communications, Computer Science, a related field, or equivalent practical experience.
• 3-4 years of relevant experience as a UX Content Designer. That being said, the path to a career in UX is often filled with turns and twists. If you're a UX writer with a couple years of experience under your belt and have past experience as a marketing writer, UX designer, or in another tech-related field, we invite you to apply!

We know that the best ideas and solutions come from multi-dimensional teams. That's because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don't be shy - apply today.
About Rapid7
Rapid7 is creating a more secure digital future for all by helping organizations strengthen their security programs in the face of accelerating digital transformation. Our portfolio of best-in-class solutions empowers security professionals to manage risk and eliminate threats across the entire threat landscape from apps to the cloud to traditional infrastructure to the dark web. We foster open source communities and cutting-edge research-using these insights to optimize our products and arm the global security community with the latest in attackers methods. Trusted by more than 10,000 customers worldwide, our industry-leading solutions and services help businesses stay ahead of attackers, ahead of the competition, and future-ready for what's next.
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