UX/Product Design Lead

Capgemini is seeking a highly motivated and detail-oriented Design Lead for a top 10 US Insurance Carrier.

This role is responsible for designing engaging, intuitive, and effective digital experience. Provides a leadership role on projects to ensure project and user success by taking a broad view of the problem space that identifies root causes and actively works with business groups to resolve them. Collaborates with product owners, user research, and developers to problem solve through design exploration, ideation, and user validation

Our Client is one of the United States’ largest insurers, providing a wide range of insurance and financial services products with gross written premium well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world.

Essential Job Functions:

• Leads user experience teams through defining, designing, and delivery processes.
• Partners with research teams to develop concepts and prototypes to be tested.
• Utilizes conceptual prototypes, wireframes, and mid-fidelity mockups to present to stakeholders, align with development, and test with customers/users.
• Collaborates with product teams to conceive and refine project requirements, user needs, and business needs.
• Leads and centers the product team to focus on customer/user behavior, pain points, and to further define the user experience strategy and roadmap.
• Utilizes breadth of expertise in user experience methodologies across defining, designing and delivery processes: build, iteration, and analysis.
• Conducts and facilitates workshops and usability evaluation using industry specific software.
• Identifies and articulates opportunities within the user experience.
• Plans and conducts user research with an emphasis on end user obstacles and resolution of obstacles.
• Designs user interface, layouts, patterns and system components through partnership with user experience designers.
• Actively guides and mentors junior members of the team across disciplines on best practices.
• Able to participate in cross-disciplinary and cross-team leadership discussions to advocate for design processes and methods.

• High School Diploma or equivalent required. Bachelors degree preferred.
• Minimum of five years experience in a designer role focused on user experience and/or user interface required.
• Minimum of five years experience working with design systems, and ability to extend them to scale products in new directions required.
• Proven knowledge of usability principles, UX best practices, and design thinking required

Requirements

Work Experience in This Field: 7-9 years

Experience with complex digital product design required

Online portfolio showcasing recent work demonstrating a strong sense of design clarity is required in order to be considered

English Proficiency: Fluent

Required Education: Bachelor's degree preferred

Online portfolio showcasing recent work required in order to be considered

Required Branches of Study

• Design
• Human-Computer Interaction, or related

Additional Preferred Branches of Study

• Cognitive Psychology
• Computer Science

Other Critical Skills

• Product Design - Advanced
• User Research - Advanced
• Product Management - Advanced

Software / Tool Skills

• Figma - Advanced

Skills:

• Human Centered Design
• Problem-solving
• Proactive in seeking out problems
• Curiosity
• Collaboration
• Humility
• Encouraging team participation and contribution
• Focus on user outcomes
• Super communication

Competitive compensation and benefits package:

1. Competitive salary and performance-based bonuses
2. Comprehensive benefits package
3. Career development and training opportunities
4. Flexible work arrangements (remote and/or office-based)
5. Dynamic and inclusive work culture within a globally renowned group
6. Private Health Insurance
7. Pension Plan
8. Paid Time Off
9. Training & Development
10. Performance Bonus

Note: Benefits differ based on employee level.