Verify Technical Support Engineer

Introduction
At IBM work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so lets talk.

Your Role and Responsibilities

• You will solve the problems that may occur in IBM products operating systems networks databases applications third party products as well as custom codes.
• Become a Security SME for our flagship products family of Access Management product.
• Analyse customer problems and service requests and resolve them within agreed service levels
• Use troubleshooting/ debugging techniques and tools to analyze technical problems.
• Collaborate with development teams for issues that need a resolution through code fixes.
• Increase IBM’s Self-Help knowledge base by creating knowledge articles wherever needed.
• Provide feedback to the development team on product feature enhancements.
• Create wikis blogs tech-notes technical trainings webcasts for educating customer and business partners

Required Technical and Professional Expertise

• Knowledge of SAML/Federation OpenID Docker Web Services RestAPI
• Troubleshooting network issues – SSL concepts and Network traces (wireshark iptrace)
• Knowledge of Network security TCP/IP fundamentals http protocol
• JavaScript XML JSON
• Experience on any Access Manager product (IBM Oracle SiteMinder Ping SailPoint Okta etc)

Preferred Technical and Professional Expertise

• Knowledge of LDAP/AD Database Access Manager product
• Knowledge of Cloud and Containers
• Basic Operating Systems skills for Unix / Linux.
• Knowledge of any Webserver and Application servers
• Virtualization concepts – Vmware/ESX etc
• Perl/Shell scripting any programming language