Vice President, Account Management
Company
Kafene
Location
Remote
Type
Full Time
Job Description
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Key Responsibilities:
- Develop and implement the overall account management strategy to drive customer engagement and satisfaction.
- Lead, mentor, and manage the account management team to achieve performance targets and professional growth.
- Build and maintain strong, long-lasting relationships with key clients, understanding their needs and aligning our services to meet those requirements.
- Collaborate closely with sales, marketing, and product development teams to drive growth and identify opportunities for upselling and cross-selling.
- Monitor account performance and client health metrics to proactively identify risks and opportunities for improvement.
- Prepare and present regular reports on account status, product performance, and team achievements to senior leadership.
- Stay up to date with industry trends, best practices, and competitive landscape to inform strategic decisions.
Qualifications:
- Bachelorβs degree in business, Marketing, or a related field.Β
- 10+ years of experience in account management or customer success (account volume of $500M-$1B), with at least 5 years in a leadership role. Experience in LTO/BNPL preferred.
- Proven track record of building strong client relationships and achieving revenue growth.
- Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
- Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
- Ability to work collaboratively across departments and influence stakeholders at all levels.
- Proficiency in CRM software and other relevant tools.
Compensation and Benefits:
- Base Salary: Earn a competitive base salary ranging from $130,000 to $150,000.
- Healthcare: We prioritize your well-being by covering 80% of medical, dental, and vision insurance costs, including coverage for your spouse, children, and other dependents.
- Retirement Benefits: Begin planning for your future from day one with our 401k plan.
- Paid Time Off: We understand the importance of work-life balance. That's why we offer flexible paid time off days starting from day one of your employment.
Date Posted
11/19/2024
Views
0
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