Vice President, Patient Services

Kyowa Kirin is a fast growing global specialty pharmaceutical company that applies state-of-the-art biotechnologies to discover and deliver novel medicines in four areas of unmet need: oncology, nephrology, immunology and CNS/movement disorders. The North America organization includes two offices (in New Jersey and California) that focus on drug discovery, product development, and commercialization. Together, we work as a close-knit team to understand clinical needs and advance innovations that can have a profound impact on patient lives.

Summary of Job

The Vice President, Patient Services is the head of the North American Patient Services organization and is responsible for the strategic direction and oversight of Kyowa Kirin North America’s Patient Services model. In this executive role, they will lead the oversight and strategic direction with respect to HCP, Patient, and Caregiver solutions for the portfolio of the company’s products.  This person will lead the operations teams and external partners to provide a best-in-class support experience focused on providing useful resources and information to patients with unique journeys and experiences, from the time they are prescribed a Kyowa Kirin product, throughout their duration of therapy and beyond.  The Vice President, Patient Services is expected to deliver Patient Support Programs across multiple business units, disease states, and patient populations aimed to ensure patient access, -successful initiation, and provide relevant and timely information to empower patients with the resources they need to adhere to medications as prescribed. This individual will lead a team of clinical and field access experts who connect the dots of the patient experience by providing support to patients and caregivers in a way that is important for their individual needs.

The Vice President, Patient Services will manage a team that consists of both home office and remote individuals. The Team consists of the following functional areas: Case Management, Patient Access Liaisons, and Patient Services Operations. They are responsible for patient data management, systems, and patient services technology platforms. This individual will work cross-functionally with the broader Kyowa Kirin team to develop, implement, and evolve superior patient service offerings and programs that empower patients and customers to optimally manage their treatment experience. The ideal candidate will possess strong leadership skills, deep knowledge of patient support programs, knowledge of patient support technology platforms, payer landscape, data management and a passion for improving patients' lives.

Essential Functions

• By executing the following duties, this individual will help ensure best-in-class support to health care providers and patients in accessing medically necessary treatments, complying and adhering to prescribed treatment regimens, and minimizing reimbursement obstacles that may impede treatment access:
• Build and lead strategies addressing patient barriers to access
• Lead innovation and develop programs that will optimize customer service and patient access to therapies by identifying emerging opportunities
• Drive the development, coordination and implementation of initiatives relative to patient and physician service operations, reimbursement and patient support programs that align to brand-related strategic objectives to support commercial strategies for KKNA products
• Develop and implement strategic initiatives to enhance patient services, aligning with the company’s mission and values.
• Responsible for the overall strategy, development, and maintenance of the Patient Services model and operation across all business units
• Lead, mentor, and provide guidance to a diverse team of patient service professionals, fostering a collaborative and supportive work environment
• Direct and oversee all Patient Services vendors, including HUB services, copay programs, financial assistance programs, outsourced field services, etc.
• Ensure patient data is ingested, maintained, managed, and used in an ethical and compliant way in collaboration with legal and compliance

Job Requirements

Education

• Bachelor’s required; degree in healthcare, life sciences, or related field; advanced degree preferred.

Experience

• A minimum of 15 years of progressive experience in Patient Services/Access, with at least 8 years in a leadership role within the biotech or pharmaceutical industry is required. 
• Experience working with Specialty products and Rare Disease is required
• Expert knowledge of Patient Support Programs and Field Access Solutions, including patient access liaisons, nursing support, patient support program strategy, operational processes, technology, and data
• Significantly experienced in team leadership and vendor management skills; can persuade and influence others; manage conflicts appropriately
• Detailed understanding of Patient Services regulatory and compliance landscape and requirements; experience in audit circumstances and knowledge of investigative processes
• Understanding of payer landscape, all product types (retail, specialty, buy-and-bill)
• Ability to build organizational personnel structure
• Demonstrated ability to recruit, develop, and retain top talent effectively
• Excellent tactical and operational execution skills
• Product launch experience preferred
• Proven ability to identify, develop, implement, and execute operational efficiencies in processes and procedures
• Experience with data analysis and evaluation required
• A fluent understanding of reimbursement process terminology is required.

Technical Skills

• Proficient in MS Office Suite.
• Experience with CRM platform build and development required; experience with Salesforce platforms preferred
• Experience with Channel Data Aggregation is required

Non-Technical Skills

Demonstrated ability to organize, prioritize, meet deadlines, make decisions, and change the course of action quickly. Strong interpersonal and communication skills. A strong work ethic is required. Detail-oriented and excellent follow through. Has the ability to flex and deal with ambiguity in a dynamic, fast-paced, high-growth environment. Has a passion for personal learning and development to be able to grow with the company. Cultural sensitivity and ability to develop consensus within a multinational organization. Strong collaboration skills across internal and external stakeholders to drive brand vision through tactical patient services strategy and process. Strong organizational skills with the ability to multi-task and be flexible. In-depth knowledge and understanding of specialty channel patient-level data. Proven ability to drive operational growth and meet key standard performance objectives.  Strong business acumen. Must be Patient-focused.

Travel

Requires up to 15% domestic and international travel

KKNA and all of its employees have an obligation to act in accordance with the law and with integrity in all our operations and interactions

It is the policy of Kyowa Kirin North America, Inc. to provide equal employment opportunity to all qualified persons without regard to race, religion, creed, color, pregnancy, sex, age, national origin, disability, genetic trait or predisposition, veteran status, marital status, sexual orientation or affection preference or citizenship status or any other category protected by law.

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Kyowa Kirin does not accept agency resumes unless contacted directly by internal Kyowa Kirin Talent Acquisition. Please do not forward resumes to Kyowa Kirin employees or any other company location; Kyowa Kirin is not responsible for any fees related to unsolicited resumes.

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