VP Customer Success

Are you a strong Business Leader? Can you convert ideas into actions into positive outcomes?  Do you have a strong track record with Enterprise SaaS solutions?  Can you be our “Voice of the Customer”? Are you ready to make your mark on world beating future proofed software? 

About Preservica 

Preservica is changing the way thousands of organizations around the world protect and re-use long-term digital information. Our unique patent pending Active Digital Preservation™ archiving software automatically keeps every file alive in future-friendly formats over decades to ensure that critical, high-value information can always be quickly found and actioned for FOI, compliance, legal, brand, knowledge reuse and cultural needs. 

The UK National Archives, Texas State Library and Archives, MoMA, Yale and HSBC are some of the leading corporations, archives, libraries, museums and government organisations around the world that trust their data protection and future-proofing to Preservica.” 

Everyone at Preservica is very proud of what we’ve achieved – but to stay ahead we need the brightest and most talented commercial and technical innovators and right now we are looking for a VP of Customer Success to lead our customer focus into the next generation. 

The Role 

Reporting to the Chief Product Officer, this is a leadership role where you will be responsible for defining and implementing the vision, mission, and goals of the Customer Success team to deliver excellent customer satisfaction. This will encompass all aspects of account management and Customer engagement through to professional services, training and support with a focus on maintaining strong Customer relationships whilst optimising upselling and cross-selling opportunities.  

Your work will extend to include: 

• Owning the relationship with customers handled by your team and act as “the voice of the customer” within the company 

• Creating and maintaining tiered account plans to deliver appropriate interactions across free, starter, professional and enterprise offerings 

• Managing customer engagements and resolving issues in a timely and efficient manner 

• Setting and achieving revenue growth across the customer base, working with sales and marketing to identify new revenue opportunities 

• Monitor and report on key customer success and revenue growth metrics 

• Maintain an attitude of continuous improvement in Customer Success. 

Location 

Our offices are in Abingdon but this role can operated as hybrid from home with regular office days. You should be based within reasonable commuting distance of Abingdon. 

What We Look For 

• 10+ years of experience helping SaaS based enterprise software businesses learn, focus initiatives, and grow their customer base 

• A track record of driving customer engagement and loyalty 

• Experience building and leading a team 

• Exceptional communication, presentation, and relationship management skills 

• A strong level of commercial awareness 

• Demonstrated knowledge of Product Operations, customer analytics and data driven marketing 

• Strong verbal communication skills with the confidence and ability to lead discussions in team meetings 

• Ability to communicate with senior-level business stakeholders in terms of the requirements, challenges and opportunities facing the organization. 

What We Offer 

Our people are important to us. As well as a competitive salary and benefits package, we also offer great future prospects in a fast-growing market sector. From developing your leadership skills to improving your technical abilities, we can offer tailored career development based on your aspirations. This is supported by our focus on personal development and training - all our staff have an annual training allowance, which can be used to learn new technologies, develop soft skills or earn recognised professional qualifications. 

Preserivca is an equal opportunities employer.