VP, Product Ops & Insights

Why Norstella? Norstella unites market-leading companies that all have a shared goal of improving patient access. Each organization (Evaluate, MMIT, Panalgo, The Dedham Group) delivers must-have answers for critical strategic and commercial decision-making.

Together, we help our clients:

• Assess the market need and competitive landscape
• Know precisely which drugs to prioritize in their portfolios
• Find out where the launch difficulties will be-before they're difficulties
• Track and improve market access post-launch

By combining the efforts of each organization under Norstella, we can offer an even wider breadth of expertise, cutting-edge data solutions and expert advisory services alongside advanced technologies such as real-world data, machine learning and predictive analytics. At Norstella, we don't just deliver information and insights. We deliver answers you can act on.

About the role

Critical to the growth, scale and maturation of Norstella's product management function, and reporting to the Global Chief Product Officer, the VP of Product Operations & Insights is responsible for Norstella's overall product operations and market insights team. This person is a leader, collaborator, communicator, as well as highly analytical in guiding the broader product organization and it's internal stakeholders. The right candidate has a bias for data and action, and understands when a process fuels faster speed to market and when it slows it down. Finally, this person is capable diving deep into the details of our products, customers, and businesses, while also maintaining clarity of our most strategic needs.

In this role, you will be the enabler of market and product insights, product development operating mechanisms, high impact reporting and analysis, and organizational alignment between product management and other Norstella stakeholders

Responsibilities

• Design, implement and govern the processes, communication and stakeholder engagement tied to product development efforts across all Norstella business units.
• Lead the collation and synthesis of market and customer insights, including but not limited to market analysis, competitive intelligence, and clients engagement.
• Support development of comprehensive messaging frameworks, "battle cards," competitive playbooks, and other assets that successfully arm sales and customer success teams with detailed competitive intelligence and resources. Work with stakeholders such as go-to-market, product marketing and product management to drive these insights into the business units and product commercialization efforts.
• Build and refine a right-sized competitive intelligence response process for existing competitors and emerging threats and partner with Product Marketing and/or Commercial Enablement to establish competitor-specific training curriculums supporting all customer-facing teams
• Guide the development of Norstella's new product development platform / development toolkit with the support and engagement of multiple cross-functional stakeholders.
• Develop and lead a team of product operations and product management professionals.
• Support the Global Chief Product Officer on any number of strategic initiatives as they arise.
• Other duties as assigned.

Requirements

• 10+ years in multi-product-line market intelligence / product ops / product marketing roles.
• 6+ years in a senior product or insights role at a fast-paced SaaS and/or data products environment. Will have brought to market multiple product offerings over a very short amount of time.
• 5+ years deep domain experience in one or more of the following: real world data, clinical trials, pharma competitive intelligence, market access and/or drug commercialization.
• 5+ years in product or customer analytics, adept at research and insights, as well as meaningfully communicating those insights.
• Can pivot easily and quickly from market insights to the tactics of product development.
• Excellent communicator and ability to manage across a broad stakeholder set including product, technology, commercial and delivery
• Ability to manage multiple, often times competing, priorities.
• Excellent at simplifying and synthesizing complex and disparate data sets
• Highly resourceful. Can influence across a broad set of stakeholders. With a strong data-centric approach, capably designs and implements frameworks that facilitate prioritization and decision making

Successful candidates will have demonstrated success through the following:

• Led the development of new analytics and/or SaaS products at rapid pace as senior product management leader or product operations leader
• Proven success in leading product marketing and/or market insights as part of a commercial, product or strategy function
• Experience in the biopharma / life sciences market intelligence / consulting / service provider market
• Strong business acumen to analyze competitive strategies and propose effective countermeasures
• Exceptional communication skills: verbal, written, and visual
• Experience in establishing, optimizing, and maintaining competitive intelligence services for monitoring competitors and developing competitive response content
• Provide insights to product development on relevant technology, packaging and messaging advancements made by competitors. Skilled in taking key insights about competitors' products, strategy, and messaging and translating them into key takeaways, compelling narratives, and high-impact sales resources

Travel: < 25%

Location: Hybrid - willing to occasionally travel as needed to various Norstella offices

The guiding principles for success at Norstella:

01: Bold, Passionate, Mission-First

We have a lofty mission to Smooth Access to Life Saving Therapies and we will get there by being bold and passionate about the mission and our clients. Our clients and the mission in what we are trying to accomplish must be in the forefront of our minds in everything we do.

02: Integrity, Truth, Reality

We make promises that we can keep, and goals that push us to new heights. Our integrity offers us the opportunity to learn and improve by being honest about what works and what doesn't. By being true to the data and producing realistic metrics, we are able to create plans and resources to achieve our goals.

03: Kindness, Empathy, Grace

We will empathize with everyone's situation, provide positive and constructive feedback with kindness, and accept opportunities for improvement with grace and gratitude. We use this principle across the organization to collaborate and build lines of open communication.

04: Resilience, Mettle, Perseverance

We will persevere - even in difficult and challenging situations. Our ability to recover from missteps and failures in a positive way will help us to be successful in our mission.

05: Humility, Gratitude, Learning

We will be true learners by showing humility and gratitude in our work. We recognize that the smartest person in the room is the one who is always listening, learning, and willing to shift their thinking.

Benefits

• Medical and prescription drug benefits
• Health savings accounts or flexible spending accounts
• Dental plans and vision benefits
• Basic life and AD&D Benefits
• 401k retirement plan
• Short- and Long-Term Disability
• Education benefits
• Paid parental leave
• Paid time off

The expected base salary for this position ranges from $150,000 to $250,000 (dependent on qualifications and experience). It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus.

MMIT is an equal opportunities employer and does not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, color, nationality, ethnic or national origin, religion or belief, disability or age. Our ethos is to respect and value people's differences, to help everyone achieve more at work as well as in their personal lives so that they feel proud of the part they play in our success. We believe that all decisions about people at work should be based on the individual's abilities, skills, performance and behavior and our business requirements. MMIT operates a zero tolerance policy to any form of discrimination, abuse or harassment.

Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we're just as excited about you.

#LI-REMOTE

#LI-WO1