VP, Regional Manager

Northern Bank is a leading financial institution dedicated to providing exceptional banking services to our valued customers. With a strong commitment to excellence and a focus on community engagement, we have established a solid reputation in the financial industry. Our primary mission is to empower and support businesses in their growth journeys. With a deep commitment to fostering economic development and entrepreneurial success, Northern Bank stands out as a dedicated partner for business of all sizes.

As we continue to grow, we are looking for a dynamic and experienced Regional Manager to lead our banking offices in Woburn, Reading, Stoneham, Melrose, and Burlington.

ESSENTIAL FUNCTIONS

• Leadership and Management-Provide strong leadership, guidance, and support to Business Development Managers and their team within their region
• Strategic Planning-Develop and execute strategic plans for the region to achieve financial targets, market expansion and business growth
• Performance monitoring-Monitor branch performance indicators such as deposit growth, small business loan origination, customer satisfaction and compliance with bank policy and procedures
• Customer Relationship Management-Foster a customer-centric culture, emphasizing exceptional customer service, and manage escalated customer issues
• Compliance and Risk Management-Ensure that all branches within the region adhere to banking regulations, policies and procedures, and manage risk effectively
• Business Development-Identify opportunities for market growth, customer acquisition, and cross-selling bank products and services
• Market Analysis-Stay informed about local economic conditions, competitor activities, and market trends to adapt strategies accordingly
• Reporting-Provide regular reports and updates to the Head of Retail on regional performance, challenges and opportunities
• Staffing and succession planning-Oversee staffing levels, manage personnel issues and plan for succession within the region

JOB QUALIFICATIONS

• Bachelor’s degree in business administration, Finance, or related field preferred
• Minimum 10 years of banking experience, with 5 years in a managerial or leadership role
• Strong understanding of banking operations, regulations, and compliance
• Proven track record of achieving sales and growth targets
• Exceptional leadership and team management skills
• Excellent communication and interpersonal abilities
• Analytical mindset with the ability to make data-driven decisions
• Highly organized and detail oriented
• Strong problem solving skills
• Ability to work collaboratively in a team-oriented environment

SUPERVISORY RESPONSIBILITIES

• Provide strategic leadership and guidance to Business Development Managers and staff within a region
• Develop and execute regional business plans to achieve revenue and growth targets
• Monitor and analyze branch performance metrics, identify areas for improvement, and implement corrective actions
• Foster a customer-centric culture that prioritizes customer satisfaction and retention
• Ensure compliance with all banking regulations, policies and procedures
• Recruit, train, and mentor branch staff to enhance their skills and performance; ensuring they have the necessary knowledge and tools to excel in their roles
• Provide strong leadership to staff within the region, setting clear goals, and fostering a collaborative and motivated team environment
• Manage budgets, control expenses, and allocate resources effectively
• Resolve complex customer issues and inquiries escalated from branches
• Establish strong relationships with local businesses, community leaders, and organizations to drive business development initiatives
• Completes annual reviews for direct reports
• Manage staffing levels in their region and ensuring branches have appropriate coverage