Windows Administrator II

About DAT

DAT is an award-winning employer of choice and a next-generation SaaS technology company that has been at the leading edge of innovation in transportation supply chain logistics for 44 years. We continue to transform the industry year over year, by deploying a suite of software solutions to millions of customers every day - customers who depend on DAT for the most relevant data and most accurate insights to help them make smarter business decisions and run their companies more profitably. We operate the largest marketplace of its kind in North America, with 227 million freight posts in 2021, and a database of $126 billion of annual global shipment market transaction data. Our headquarters are in Denver, CO, with additional offices in Missouri, Oregon, Texas, and Bangalore, India. For additional information, see www.DAT.com/company.

The Opportunity

DAT is looking for a Windows Systems Admin II  to join our IT infrastructure/platforms team in Beaverton OR.

Candidate profile

The Windows Systems Admin II is responsible for administering and maintaining core IT infrastructure/platforms and providing advanced day-to-day operational support and architectural oversight. This includes maintaining an environment for the delivery of all key line of business applications thru on-site, colocation and 3rd party hosted infrastructure solutions. Design, coordinate and communicate planned upgrades, enhancements and maintenance for servers and infrastructure. Within the IT infrastructure domain, the Systems Admin II requires mastery of systems management, monitoring tools and methodologies, backup and disaster recovery systems management, security technology management, networking technology management, maintenance of Service Level Agreements (SLAs), and ITIL aligned best practices. High level of proficiency in related IT-centric business processes such as change management, systems analysis and quality assurance are also required. Experience working within an agile framework is preferred but not required. Flexible work schedules are required due to on-call and maintenance related night time activities. This includes weekend activities when needed. These flexible schedules may include the necessity to work alternative hours outside of the traditional business work day.

What You’ll Do

• Provide advanced operational support for the IT infrastructure production environment.
• Provide advanced management of servers, operating systems and IT support tools/technologies.
• Operating system deployment and administration through vCenter (VMWare). 
• Ability to provide hands-on duties within a DataCenter. 
• Demonstrates a high level of proficiency in IT tools including monitoring, backups, malware control, remote access, inventory management/collection and other related tools.
• Configures IT infrastructure solutions to meet complex business and system requirements by leveraging recommended best practices, organizational governance, ensuring optimization of performance and minimizing risk.
• Manages system security and permissions in alignment with the IT Security and Compliance Team.
• Drives root cause analysis and follow up on related action items.
• Involved in the promotion of new infrastructure tools/systems through development, integration, and production environments.
• Coordinate patches and upgrades as necessary in servers and endpoints.
• Work with users and/or project teams to analyze business needs and develop requirements documentation and project plans.
• Comply with change control, development life-cycle and release management policies and procedures.
• Maintains and monitors configurations of infrastructure and related systems to ensure end user success.
• Respond to escalated issues, conducts advanced troubleshooting/research and reports on workarounds and resolutions per ITIL-management best practices.
• Drives standardization of operating system deployment methodologies.
• Drives standardization of application stack deployment methodologies.
• Serves as technical contact responsible for SLA delivery including infrastructure and application availability for IT systems. 
• Provides input and architectural insight on technical direction involving aspects of IT Infrastructure. 
• Acts as backup to other infrastructure engineers as needed. 
• Provides recommendations on design and development of new systems/technology migrations and implementations. 
• Responsible for delivery of IT metrics across all systems (i.e.: monitoring, patch management, malware control, etc.).
• Policy and procedure enforcement under the best practices established within the IT Department. 
• Works with their counterparts to take ownership of and troubleshoot advanced infrastructure and application issues. 
• Performs installation, configuration, administration, design and tuning of many infrastructure systems and applications (see skills below). 
• May also serve in an advisory role on ongoing improvements and enhancements to IT infrastructure. 
• On-call unless a planned vacation or PTO time has been communicated with their supervisor. 
• Log incidents for any unplanned outages reported by the monitoring systems.
• Log incidents for maintenance tasks and/or configuration changes being performed in the IT environment.
• Escalates issues that cannot be resolved to the appropriate contact after gathering required details/analysis.

The Skills and Experience You’ll Bring

• Four year degree or equivalent additional experience in a related discipline (e.g., information technology, computer science, business, engineering).
• 3-6 years of experience working as a Systems Administrator II or Systems Engineer II in a complex IT environment. 
• Experience with implementing and managing complex IT environments.

Personality Traits

• Maintain high levels of integrity and dependability.
• Maintain a focus on results, quality and customer satisfaction. 
• Works well in a team environment and effectively manages work activities.
• Project a professional demeanor and appearance.
• Be extremely flexible and adaptable.
• Demonstrates the ability to function and stay focused in a constant pressure, fast growing and ever-changing organization.

Technical Skills

• Adept at change management and release management policies and procedures.
• Strong analytical and problem solving skills are required.
• Knowledge of ITIL V3 required.
• Advanced PowerShell
• Implementation, configuration and management of most of the following technologies:
• Microsoft Windows Server 2012 / 2016 / 2019 R2
• Microsoft SQL 2012 / SQL 2019
• Microsoft IIS
• Active Directory Account Management and Replication topology
• DNS management experience required.
• DHCP Server
• TCP/IP and general network management experience required.
• Advanced level server OS troubleshooting, including advanced knowledge of the Registry, Service Management, Event Viewer, and advanced components.
• Experience with SAN/NAS disk systems required. 
• Experience with hotfix/patch management systems required.
• Certifications in related technologies (MSP, MCSE, A+, CCNA, etc.) preferred.
• Advanced level experience with hypervisors including VMware and/or Microsoft Hyper-V required

Communication Skills

• Ability to competently understand, speak, read and write English.
• Ability to produce professional written communication including project submittals, complex visios and knowledgebase articles.
• Ability to effectively present information and respond to questions from groups of managers, project steering committees and customers. 
• Requires excellent interpersonal communications skills.

In compliance with Colorado's Equal Pay for Equal Work Act, the minimum salary for this role is $110,000.00 + benefits. The maximum compensation for this role can vary significantly depending on your job-related skills and experience. DAT considers factors such as scope and responsibilities of the position, candidate's work experience, education and training, core skills, internal equity, and market and business elements when extending an offer.

DAT embraces the value of a diverse workforce, and believes it is a core strength of our company that we encourage those values in every DAT employee, at every level of our organization, regardless of tenure or rank. We provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)