Workforce Associate

Company Description

Wolt is a technology company that makes it incrediმbly easy to discover the best restaurants, grocery stores, and other local businesses and have them delivered to your home or office. Wolt works with over 45,000 restaurant and retail partners as well as with over 95,000 courier partners in 23 countries and in over 190 cities.

Our apps (iOS and Android) have the best ratings in the industry, which is mainly due to our customer-centric approach to how we design our products and processes. For example, our customer service team responds in seconds and in the customer's language.

We have received more than 707 million euros in financing from renowned US and European investors, including ICONIQ Capital, Tiger Global, DST, Prosus, KKR, Coatue, 83North, Goldman Sachs, Highland Europe and EQT Ventures & EQT Growth. We were also lucky enough to receive some appreciation and recognition for our hard work along the way: Apple selected Wolt's app as Editors' Choice, Wired named the company one of the "Hottest Startups in Europe", Forbes took our CEO Miki Kuusi was named 30-under-30 in Consumer Tech and the Nordic Startup Awards named Wolt Company of the Year.

In 2020 the Financial Times named us the second fastest growing company in Europe. We are continuing to expand rapidly and are looking for more talent to join us. If you are enthusiastic about cutting-edge technology and good food and want to make a difference in your city, then Wolt could be just the thing for you.

Job Description

 Are you an experienced workforce associate with leadership experience and a passion for delivering exceptional service? Does designing and launching plans to increase staffing efficiency within one of Europe’s fastest-growing tech companies sound like your next adventure? If so, then we’d love to chat! 

Role Background

As our Workforce Associate, you will prepare and manage our staffing and support schedule to ensure that a sufficient number of Support Associates are available to perform all required tasks while working closely with our leadership team on supporting an environment that encourages our support to exceed customers’ expectations.

What you’ll be doing

• Maintain accurate forecasts, capacity plans, and schedule plans for more than 100 employees.
• Ensure that forecasts, capacity plans, and schedules are generated in a timely and precise fashion.
• Offer strategic recommendations to improve productivity while balancing service levels.
• Work with Support Team Leads very closely
• Help with the implementation of new tools from a forecast, capacity planning, and scheduling perspective

Qualifications

• Excellent knowledge and use of spreadsheets, and database systems is a must.
• You are able to think on your feet, and multi-tasking is your second nature.
• You enjoy learning and teaching others. Preferably, you are also tech-savvy.
• You have a can-do attitude and you are ready to roll up your sleeves and get to work in a fast-paced startup environment.
• Experience in WFM Tools will be a plus
• Testing and continuous improvement background a plus
• You can formulate yourselves very well, both verbally as well as in written form in Georgian and English.