Workforce Support Specialist (m/f/d)

Unternehmensbeschreibung

Flink is the leading quick commerce player in Europe. We are on a mission to give people back time: You can order your groceries through our app and we deliver to your doorstep in minutes. We carry 3,000 products with a focus on the leading brands in each category. We aim for sustainability by making deliveries on electric bikes and utilizing recyclable packaging. 

Flink launched in February 2021 and already operates in more than 90 cities in Germany, and the Netherlands. The business generated more than EUR 400m in revenues in 2022 and is operationally profitable. Flink is backed by the world’s most renowned tech investors, including Prosus, Mubadala, and Bond, and strategic investors like Doordash and REWE. We take great pride in being an inclusive employer that offers equal opportunities, and we celebrate the diversity and multiculturalism of our team. We're growing fast and always pushing ourselves to do better - we play for #1.

In your role as a Workforce Support Specialist you will shape our pricing strategy by growing and managing the team, conducting in depth analysis and capturing value for the company.

Stellenbeschreibung

• You provide fast, reliable and quality service to our hub employees riders by answering their questions about contracts, shifts or paychecks;
• You are the voice of the hub employees and riders, ensuring that you share their day-to-day work experiences with other departments in our company and drive process improvements;
• You lead and participate in projects aimed at improving the way the Workforce Support team works

Qualifikationen

• Ideally, you have had some experience in customer service and/or other customer-facing jobs
• You've worked in a delivery job before or have a good understanding of what it takes to be a courier driver 
• You have experience with ticketing tools such as Zendesk or Intercom
• You have excellent written and verbal communication skills
• You are organized, detail-oriented, and not afraid to take on new tasks
• You have C1+ in English (and ideally in German)

Zusätzliche Informationen

• A €1000 annual L&D budget as well as individual coaching options to ensure you have plenty of opportunities to learn, grow and achieve your goals
• 26 days of vacation, +1 day every year up to a maximum of 30 days
• A mobility budget of 30 EUR per month with NAVIT, which you can use individually for Uber, BVG and many other providers 
• A cool discount on your Urban Sports Club membership
• Attractive company pension options
• Unlimited access to an e-learning and development platform, MyAcademy, including online German courses
• Online discounts with Corporate Benefits and Future Bens
• A cool discount off your personal Flink orders; be the first to test out new products!
• A modern and dog-friendly office in the heart of Berlin - lots of delicious lunch spots available within short walking distance

It is our commitment that every applicant will be evaluated according to their skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion.