Working Student - Customer Success Onboarding Analyst (f/m/d)

SAP LeanIX enables organizations to continuously transform. Our platform helps to efficiently organize, plan, and manage IT landscapes, supporting 1300+ customers. 
We currently seek a highly motivated and analytical Working Student (m/f/d) to join our inclusive Customer Success Onboarding Team. In this role, you will play an instrumental role in refining our onboarding journey, aiming to offer our users an effortless, enjoyable, and impactful product experience.
As a Customer Success Onboarding Analyst (m/f/d) at SAP LeanIX you create an impact having exceptional analytical and writing skills to support our customers in the best way possible. You will take full responsibility of initiatives to analyze and improve customer onboarding experience.

Working Student - Customer Onboarding Analyst EMEA (m/f/d)
Hybrid, based close to one of our offices in Germany (Bonn, Munich). Flexible part-time position (15-20 hours per week).

WHAT IS WAITING FOR YOU?

• Collaborating within a peer-driven team that celebrates diverse insights, supports each other, and thrives in a culture that values feedback and learning from failures.
• Collecting and analyzing customer feedback to generate actionable insights.
• Assisting the team in managing and improving onboarding material.
• Spearheading projects to improve digital assets and contribute in fostering peer-to-peer support.

WHAT ARE WE LOOKING FOR?

• Currently enrolled in a Bachelor's or Master's program in Business, Marketing, Computer Science, or a related field, with at least one year remaining in your studies.
• Strong interest in technology, SaaS products, and customer success.
• Excellent communication skills, both written and verbal.
• Ability to excel both in a team environment and independently.
• Very good problem-solving skills and attention to detail.
• Previous experience with CRM tools like Gainsight and Salesforce.
• Fluent in English, additional languages are a plus.

WHAT CAN YOU BRING TO THE TABLE?

• Ability to learn new software quickly.
• Proactive attitude with excellent time management and organizational skills.
• Customer-centric mindset and interest in working with data.
• Patient and diligent in explaining complex systems.

SAP LeanIX is a market leader for enterprise architecture management (EAM), driving the modernization of IT landscapes and continuous business transformation. Its software-as-a-service solutions empower organizations to create transparency, enabling them to visualize, assess and manage the transition towards their target IT architecture. By offering a data-driven and automated approach enhanced with AI, SAP LeanIX helps organizations make sound decisions and collaborate more effectively. SAP LeanIX serves over 1.400 companies globally across various industries, including more than 10% of the Fortune 500 and half of the German DAX 40. Headquartered in Bonn, and offices in Munich and Berlin (Germany), SAP LeanIX also has a strong international presence with offices in Boston (USA), London (UK), Paris (France), Amsterdam (Netherlands), and Ljubljana (Slovenia). In November 2023, LeanIX became part of SAP. For more information, visit www.leanix.net. Your application information might be therefore shared across both SAP and SAP LeanIX recruiting and hiring teams.

SAP LeanIX is not just a product, in fact it‘s a great place to work. Colleagues (700+) from dozens of countries jointly make our vision reality. We believe in transparent communication, personal development, diverse workforce, innovation by creating ideas that prove useful and that our world-class team deserves the best software stack money can buy.

At SAP LeanIX we have a Hybrid Work Mode which means you work remotely from your home office and work from one of our offices. SAP LeanIX teams and team members decide together on the work mode which suits them best. Next to that, we have great benefits for you,  CHECK OUT HERE WHAT IS IN FOR YOU! 

SAP LeanIX is committed to being an equal opportunity employer. Diversity is vital to driving the growth and success of our company. If you need an equitable interview process alternative, please let our team know at [email protected]. You will be treated with the utmost respect and confidentiality.

All applicants will receive consideration for employment based on experience, qualifications, and competencies. SAP LeanIX will not discriminate based on race, color, religion, belief, political affiliation, union membership, age, sex, pregnancy, sexual orientation, gender identity, national or ethnic origin, genetic information, creed, citizenship, disability, protected veteran or marital status, or any other status protected by applicable laws or regulations.