Workplace Support Specialist

The Rock Family of Companies is made up of nearly 100 separate businesses spanning fintech, sports, entertainment, real estate, startups and more. We're united by our culture - a drive to find a better way that fuels our commitment to our clients, our community and our team members. We believe in and build inclusive workplaces, where every voice is heard and diverse perspectives are welcomed. Working for a company in the Family is about more than just a job - it's about having the opportunity to become the best version of yourself.

Rocket Central is a centralized hub that delivers thoughtful and innovative solutions for Rocket Companies®. We are the center of operations, technology, marketing, HR, legal, strategy and more that propels our companies forward. Here, we'll give you the opportunity to launch your career and work with various companies, spanning multiple industries from fintech, to auto and real estate. We offer you the tools you'll need to succeed, no matter what stage you're at in your career. You'll be able to master your craft here by working on complex problems in a collaborative culture and challenging yourself to make a real impact.

Apply today to see all that Rocket Central has to offer!

Preferred Qualifications

• 2 years of experience in customer service, hospitality or a relevant field
• Experience finding solutions for clients, meeting client expectations
• Understanding challenges associated with physical workspace planning
• Experience in delivering written and verbal professional communication
• Experience with software troubleshooting
• Proficiency in the Microsoft Office suite
• Ability to work a flexible schedule, including into the evening or occasional weekends
• Experience with desktop computers and desk hardware installation/setup
• Ability to push and maneuver heavy carts
• Ability to lift and carry 50 lbs. or more
• Valid driver's license

Job Summary

As a Workplace Support Specialist, you'll maintain a safe, clean, organized, functional and hospitable environment by providing hands-on support for the physical workspace and the people within.

Responsibilities

• Create a positive experience for clients by addressing needs and answering questions with urgency
• Maintain functionality and appearance of the physical office by repairing furniture and equipment and replenishing supplies
• Assist office reorganization and special events through furniture and equipment moves
• Assist internal communication efforts by posting, delivering and removing signage
• Deliver and set up basic technology equipment such as monitors, PC hardware and keyboards
• Provide essential troubleshooting services for clients such as setting up multiple displays, screen sharing and Microsoft Teams functions
• Manage work order processes, coordinate site services vendors and schedule preventative maintenance
• Proactively identify and resolve issues and anticipate client needs
• Collaborate with the Facilities team, Building Maintenance, Property Management, client-related projects and the Events team to provide facilities-related support as needed
• Assist with processing incoming and outgoing mail and packages and provide client support in package tracking and shipment
• Assist with ordering, receiving, forecasting, auditing and maintaining workplace inventory
• Create and maintain a sense of safety and security for guests and team members while delivering unparalleled hospitality service in a professional and courteous manner

Benefits and Perks

Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We've got your back. Check out our full list of Benefits and Perks.

Who We Are

Rocket Companies® is a Detroit-based company made up of businesses that provide simple, fast and trusted digital solutions for complex transactions. The name comes from our flagship business, now known as Rocket Mortgage®, which was founded in 1985. Today, we're a publicly traded company involved in many different industries, including mortgages, fintech, real estate and more. We're insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. We're passionate about the work we do, and it shows. We've been ranked #1 for Fortune's Best Large Workplaces in Financial Services and Insurance List in 2022, named #5 on People Magazine's Companies That Care List in 2022 and recognized as #7 on Fortune's list of the 100 Best Companies to Work For in 2022.

Disclaimer

This is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks and responsibilities can be changed, added to, removed, amended, deleted and modified at any time by the leadership group.

We are proud equal opportunity employers and committed to providing an inclusive environment based on mutual respect for all candidates and team members. Employment decisions, including hiring decisions, are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. We also provide reasonable accommodation to qualified individuals with disabilities in accordance with state and federal law.

The Company is an Equal Employment Opportunity employer, and does not discriminate in any hiring or employment practices. The Company provides reasonable accommodations to qualified individuals with disabilities in accordance with state and federal law. Applicants requiring reasonable accommodation in completing the application and/or participating in the employment application process should notify a representative of the Human Resources Team, The Pulse, at 1-800-411-JOBS.