Jobs at Alma
5,279 open positions
Customer Experience Systems Administrator
Company: Alma
Location: USA
Posted May 02, 2024
Alma is seeking a Customer Experience (CX) Systems Administrator with 2-4 years of Zendesk administrator experience and 4-6 years of CX or Operations team experience. The role involves creating, optimizing, and innovating CX systems, working cross-functionally with IT, Product, and Operations teams, and staying updated on industry trends. The company offers a comprehensive benefits package, including health insurance, 401k, free Alma platform access, wellness stipends, and flexible PTO. The salary band is $100,000-$125,000, with a focus on pay equity and no negotiation.
Senior Application Security Engineer
Company: Alma
Location: Remote
Posted May 11, 2024
Alma, a mental health care platform, is seeking a Senior Application Security Engineer. The role involves developing and executing security measures, collaborating with teams to design security controls, and staying updated on security threats. The ideal candidate has 4-7 years of experience in application security, expertise in secure coding, and knowledge of AWS cloud infrastructure. Alma offers comprehensive benefits including health insurance, therapy stipends, and flexible PTO.
Senior Copywriter, Customer Experience
Company: Alma
Location: Remote
Posted May 03, 2024
<div> <p><span>Alma is on a mission to simplify access to highquality affordable mental health care We do this by making it easy and financially rewarding for therapists to accept insurance and offer innetwork care When a provider joins Alma they gain access to a suite of tools that not only help them better run their business but also grow it sustainably and develop as a provider <span><span>Alma is available in all 50 states with over 20000 therapists in our growing network Anyone looking for a therapist can browse Almas free directory Alma has raised $2205M in funding from Insight Partners Optum Ventures Tusk Venture Partners Primary Venture Partners First Round Capital Sound Ventures BoxGroup Cigna Ventures and Rainfall Ventures Alma was also named one of Incs Best Workplaces in 2022 and 2023<span><p> <p>Website<p> <p>Job Board<p> <p>Values<p> <p>Candidate Interview Guide<p> <div> <p><span><strong><span>Senior Copywriter Customer Experience<span><strong><span><p> <p><span>As a Senior Copywriter on the Customer Experience CX team your role will be to write communications that are complex delicate andor timesensitive for Alma members<span><p> <p><span>You will be owning endtoend management of communication requests to support CX and Operations initiatives and escalations Your scope will include setting timelines for deliverables aligning on key messaging drafting copy and managing stakeholder signoff<span><p> <p><span>Partnering with Almas Marketing team you will apply Almas brand voice to educate mental healthcare providers and clients on a range of nuanced situations arising from our healthcare environment You will also work closely with the Customer Support team to ensure that we are delivering accurate and actionable information<span><p> <p><span><strong>What Youll Do<strong><span><p> <ul><li><span>In coordination with the Senior Enablement Manager manage processes for intake and triage of emergency communication requests from internal Alma teams<span><li> <li><span>Create systems to oversee emergency communications from end to end ensuring accuracy of messaging clarity of action items for stakeholders and timeliness of communications delivery to providers and clients<span><li> <li><span>Monitor responses to email sends with the Support and Success teams and report out on audience sentiment and feedback trends to stakeholders<span><li> <li><span>Follow up on metrics for success for individual communications evaluate whether providers and clients are taking the recommended actions and apply learnings from this data to improve future messaging strategies<span><li> <li><span>Own and evolve the Alma CX Style Guide for Emergency Communications<span><li> <ul><p><span><strong>Who You Are<strong><span><p> <ul><li><span>You have 35 years of copywriting experience in a complex and nuanced field such as healthcare or compliance<span><li> <li><span>You have expertise in presenting highly technical subject matter in an engaging accessible voice You know how to break down tough concepts with clear action items and without jargon<span><li> <li><span>You have strong analytical skills and can determine and are comfortable generating actionable insights from a range of data sources You can break down complex issues into structured frameworks to rally stakeholders and your team to take action<span><li> <li><span>You are actively comfortable with tech often an early adopter and have extensive experience with CRM tools Experience with Zendesk Iterable andor Marketo is a plus<span><li> <li><span>Youre a driven selfstarter with a strong knowledge of project management processes and practices<span><li> <li><span>You have cultural humility can build relationships across differences and have excellent communication skills<span><li> <ul><p><span><strong>Benefits<strong><span><p> <ul><li><span>Were a remotefirst company <span><li> <li><span>Health insurance plans through Cigna medical and dental and MetLife vision including FSA and HSA plans<span><br ><span>401K plan Roth and traditional<span><li> <li><span>Monthly therapy and wellness stipends<span><li> <li><span>Monthly coworking space membership stipend<span><li> <li><span>Monthly workfromhome stipend <span><li> <li><span>Financial wellness benefits through Northstar <span><li> <li><span>Pet discount program through United Pet Care <span><li> <li><span>Financial perks and rewards through BenefitHub<span><li> <li><span>EAP access through Cigna <span><li> <li><span>Onetime home office stipend to set up your home office<span><li> <li><span>Comprehensive parental leave plans <span><li> <li><span>11 paid holidays 1 Alma Mental Health Day and 1 Alma Volunteering Day<span><li> <li><span>Flexible PTO <span><li> <ul><p><span><span>Salary Band $100000 $125000<span><span><p> <p><span>Almas compensation philosophy is driven by our company value of building equity To best ensure pay equity we typically bring in new hires near the middle of our listed salary bands and we do not negotiate our compensation ie all people hired at the same level amp role are brought in at the same salary equity and benefits The recruiter you work with can provide more details on our philosophy<span><p> <p><span>All Alma jobs are listed on our careers page We do not use outside applications or automated text messaging in our recruiting process We will not ask for any sensitive financial or identification information throughout the recruiting process Any communication during the recruitment process including interview requests or job offers will come directly from a recruiting team member with a helloalmacom email address<span><p>
Product Designer, Client Management
Company: Alma
Location: Remote
Posted Apr 27, 2024
Alma is a mental health care platform that simplifies access to affordable care for both therapists and patients. It offers a suite of tools for therapists to manage their businesses and grow sustainably. Alma is available nationwide with over 20,000 therapists in its network. The company has raised significant funding and was named one of Inc's Best Workplaces in 2022 and 2023. Alma is currently hiring a mission-driven Product Designer to join their Client management team, focusing on designing tools for mental health providers to manage their client caseloads.
Payer Relationship Manager
Company: Alma
Location: Remote
Posted Apr 28, 2024
Alma is a company dedicated to simplifying access to affordable mental health care. They achieve this by facilitating insurance acceptance for therapists and providing them with tools to manage and grow their businesses. Alma operates in all 50 states with over 20,000 therapists in their network. The company has raised significant funding and was named one of Inc's Best Workplaces in 2022 and 2023. They are currently hiring a Payer Relationship Manager to lead partnerships with health insurance companies, ensuring payer needs are met and fostering collaborative relationships.
Product Manager, Claim Reconciliation
Company: Alma
Location: USA
Posted Apr 29, 2024
<p class=jobDescription> <p> <strong> Product Manager Claim Reconciliation <strong> <p> <p> Alma is seeking a missiondriven Product Manager to join our claim reconciliation squad In this role you will be working to scale Almas claim reconciliation platform to build appropriate validations and automations that solve problem claims in the revenue cycle process The ideal person for this role is someone who is detailoriented and can translate business and operational requirements into claim reconciliation rules <p> <p> <strong> What youll do <strong> <p> <ul> <li> <p> Develop a deep understanding of healthcare revenue cycle domain and Almas claim reconciliation process <p> <li> <li> <p> Outline a roadmap for the claim reconciliation squad prioritized around organizational goals <p> <li> <li> <p> Perform discovery around key problem areas to identify impactful features that will improve the reliability of Almas claims platform <p> <li> <li> <p> Collaborate with crossfunctional teams and stakeholders to identify pain points in operational workflows <p> <li> <li> <p> Define track and analyze key metrics in your domain area along with operational and organizational KPIs aligned to your product space <p> <li> <ul> <p> <strong> Who you are <strong> <p> <ul> <li> <p> You have 24 years of experience as a Product Manager with proven experience owning a product strategy and roadmap <p> <li> <li> <p> You are a systems thinker with a track record for achieving impactful outcomes <p> <li> <li> <p> You possess a clear and engaging communication style and are able to build positive relationships across a broad diverse organization <p> <li> <li> <p> You are adept at agile methodologies and taking an iterative approach to product lifecycle management <p> <li> <li> <p> You are technically fluent and have familiarity with complex platform integration and workflow automation <p> <li> <li> <p> You value a culture of inclusion and empathy <p> <li> <li> <p> You are passionate about Almas mission to improve the therapy experience for providers and their clients and simplify access to care <p> <li> <ul> <p> <strong> Benefits <strong> <p> <ul> <li> <p> Were a remotefirst company <p> <li> <li> <p> Health insurance plans through Cigna medical and dental and MetLife vision including FSA and HSA plans 401K plan Roth and traditional <p> <li> <li> <p> Monthly therapy and wellness stipends <p> <li> <li> <p> Monthly coworking space membership stipend <p> <li> <li> <p> Monthly workfromhome stipend <p> <li> <li> <p> Financial wellness benefits through Northstar <p> <li> <li> <p> Pet discount program through United Pet Care <p> <li> <li> <p> Financial perks and rewards through BenefitHub <p> <li> <li> <p> EAP access through Cigna <p> <li> <li> <p> Onetime home office stipend to set up your home office <p> <li> <li> <p> Comprehensive parental leave plans <p> <li> <li> <p> 11 paid holidays 1 Alma Mental Health Day and 1 Alma Volunteering Day <p> <li> <li> <p> Flexible PTO <p> <li> <ul> <p> Salary Band $125000 $145000 <p> <p> Almas compensation philosophy is driven by our company value of building equity To best ensure pay equity we typically bring in new hires near the middle of our listed salary bands and we do not negotiate our compensation ie all people hired at the same level amp role are brought in at the same salary equity and benefits The recruiter you work with can provide more details on our philosophy <p> <p> All Alma jobs are listed on our careers page We do not use outside applications or automated text messaging in our recruiting process We will not ask for any sensitive financial or identification information throughout the recruiting process Any communication during the recruitment process including interview requests or job offers will come directly from a recruiting team member with a helloalmacom email address <p><p>
Customer Experience Associate
Company: Alma
Location: USA
Posted Apr 28, 2024
<p class=jobDescription> <p> <strong> Customer Experience Associate Hourly <strong> <p> <p> As a Customer Experience Associate at Alma you will be responsible for delivering an amazing support experience to our members The ideal candidate is patient meticulously organized an excellent communicator passionate about our mission and loves people This person must be able to work 40 hours 5 days per week including one weekend day and some holidays <p> <p> <strong> Start Date <strong> May 21 2024 <p> <p> <strong> What youll do <strong> <p> <ul> <li> <p> Deliver an exceptional customer experience by advising guiding and instructing customers on how to best use Almas services through email and phone calls <p> <li> <li> <p> Learn all of Almas systems product lines and brand so that you can efficiently work through daytoday customer operations and embody the Alma brand <p> <li> <li> <p> Detangle and explain complicated processes and workflows in an easytodigest and clear manner <p> <li> <li> <p> Triage issues and support tickets that come in that require support from others across the team <p> <li> <li> <p> Be the voice of the customer and work crossfunctionally to improve the customer experience across all touchpoints <p> <li> <ul> <p> <strong> Who you are <strong> <p> <ul> <li> <p> You have 1+ years working in customer experiencesupport or serviceoriented roles <p> <li> <li> <p> You can work five days a week inclusive of one weekend day per week eg SunThurs or TuesSat and some holidays <p> <li> <li> <p> You have excellent written verbal and interpersonal communication skills you can write emails and are comfortable getting on the phone <p> <li> <li> <p> You are comfortable working with computer systems including Google Suite experience with CRM tools like Zendesk is a huge plus <p> <li> <li> <p> You are highly organized with an acute attention to detail <p> <li> <li> <p> You are comfortable with change and learning new skills <p> <li> <li> <p> You are a creative thinker and problem solver youre always exploring how to make something even better or work through issues that require onthefly prioritization <p> <li> <li> <p> You may have experience working at a startup or fastpaced work environment <p> <li> <li> <p> You appreciate and can engage with consistent feedback <p> <li> <li> <p> You have a deep passion for our mission and the future of mental health <p> <li> <ul> <p> <strong> Benefits <strong> <p> <ul> <li> <p> Were a remotefirst company <p> <li> <li> <p> Health insurance plans through Cigna medical and dental and MetLife vision including FSA and HSA plans <p> <li> <li> <p> 401K plan Roth and traditional <p> <li> <li> <p> Monthly therapy and wellness stipends <p> <li> <li> <p> Monthly coworking space membership stipend <p> <li> <li> <p> Monthly workfromhome stipend <p> <li> <li> <p> Financial wellness benefits through Northstar <p> <li> <li> <p> Pet discount program through United Pet Care <p> <li> <li> <p> Financial perks and rewards through BenefitHub <p> <li> <li> <p> EAP access through Cigna <p> <li> <li> <p> Onetime home office stipend to set up your home office <p> <li> <li> <p> Comprehensive parental leave plans <p> <li> <li> <p> 11 paid holidays 1 Alma Mental Health Day and 1 Alma Volunteering Day <p> <li> <li> <p> 3 weeks of PTO plus 7 sick days to recharge <p> <li> <ul> <p> Hourly Rate $2350 per hour <p> <p> Almas compensation philosophy is driven by our company value of building equity To best ensure pay equity we typically bring in new hires near the middle of our listed salary bands and we do not negotiate our compensation ie all people hired at the same level amp role are brought in at the same salary equity and benefits The recruiter you work with can provide more details on our philosophy <p> <p> All Alma jobs are listed on our careers page We do not use outside applications or automated text messaging in our recruiting process We will not ask for any sensitive financial or identification information throughout the recruiting process Any communication during the recruitment process including interview requests or job offers will come directly from a recruiting team member with a helloalmacom email address <p><p>
Engineering Manager, Practice Administration
Company: Alma
Location: Remote
Posted Apr 27, 2024
Alma is a company dedicated to simplifying access to affordable mental health care. They achieve this by making it easy for therapists to accept insurance and offer in-network care. Alma provides a suite of tools to help therapists manage their businesses and grow sustainably. The company is available in all 50 states with over 20,000 therapists in their network. Alma has raised significant funding and was named one of Inc's Best Workplaces in 2022 and 2023. They are currently hiring an Engineering Manager for their Practice Administration team, responsible for growing and developing a team of engineers, setting direction, partnering with stakeholders, and engaging in the recruitment process.
Community Engagement Manager
Company: Alma
Location: Remote
Posted Apr 30, 2024
<div> <p><span>Alma is on a mission to simplify access to highquality affordable mental health care We do this by making it easy and financially rewarding for therapists to accept insurance and offer innetwork care When a provider joins Alma they gain access to a suite of tools that not only help them better run their business but also grow it sustainably and develop as a provider <span><span>Alma is available in all 50 states with over 20000 therapists in our growing network Anyone looking for a therapist can browse Almas free directory Alma has raised $2205M in funding from Insight Partners Optum Ventures Tusk Venture Partners Primary Venture Partners First Round Capital Sound Ventures BoxGroup Cigna Ventures and Rainfall Ventures Alma was also named one of Incs Best Workplaces in 2022 and 2023<span><p> <p>Website<p> <p>Job Board<p> <p>Values<p> <p>Candidate Interview Guide<p> <div> <p><strong><span>Community Engagement Manager <span><strong><p> <p><span>At Alma we are redefining what it means to be part of a professional therapeutic community Almas Community Engagement Manager will be responsible for designing events partnerships and programs that support genuine connection amongst our members and drive engagement with our Community ecosystem You empathize with members work hard to understand their needs and work with your team to design and iterate on programming that both meets member needs and drives business objectives You are rigorous about how you set up programs for success and take a datadriven approach to measure the impact of your work This role reports to the Senior Manager of Community <span><p> <p><span><strong>What Youll Do<strong><span><p> <ul><li><span>Develop a comprehensive and inclusive strategy to increase community engagement through live virtual and async events strategic partnerships and programs that foster connection between members and grow Almas community of providers<span><li> <ul><li><span>Create the playbook to scale community events partnerships and programs driving consistent provider engagement<span><li> <li><span>Build processes and systems to execute our engagement strategy seamlessly meeting budget and deadline constraints<span><li> <ul><li><span>Devise initiatives experiences and products that actively engage providers and encourage collaboration knowledge sharing and connection<span><li> <li><span>Develop a calendar of engaging events including guest speakers interactive activities and wellness activities that are creative and targeted to the various needs of our members identify business opportunities eg new member engagementchurn mitigation geospecific and local meetups and scale with our expanding membership<span><li> <ul><li><span>Develop collaborate and consult on event contentcurriculum <span><li> <ul><li><span>Research identify and operationalize potential partnerships that drive meaningful benefits to our members wherever they are Initiate and maintain ongoing communication with potential partners to explore collaboration opportunities negotiate terms and secure mutually beneficial partnerships<span><li> <li><span>Work with our DEampI team to make sure we foster DEampI values in all that we do and build community programming<span><li> <li><span>Spend time with our members develop genuine relationships and identify members of our community to build with not for with the ultimate goal of cultivating community leaders and committees within our community<span><li> <li><span>Perform datadriven analysis on community metrics to measure the success of our programs make recommendations and surface themes to internal stakeholders<span><li> <li><span>Work closely with Marketing to thoughtfully bring programs to market drive adoption and increase engagement with the Community <span><li> <ul><p><span><strong>Who You Are<strong><span><p> <ul><li><span>You have 35 years on a community customer engagement or marketing team building meaningful community programs Bonus if you have experience leading virtual events<span><li> <li><span>You have extraordinarily high EQ Youre a relationshipbuilder who is energized by others eager to make connections with likeminded people and able to quickly develop a strong rapport with both individuals and large groups<span><li> <li><span>You have strong experiential and technical acumen you know how to create and produce thoughtful engaging events and programs that deliver against strategic objectives and are tailored for the intended audience <span><li> <li><span>Youre organized determined and detailoriented with strong project management skills where you can clearly prioritize your work<span><li> <li><span>Youre analytical and have quantitative problemsolving abilities this means you can make your way comfortably around a Google sheet and synthesize insights from data<span><li> <li><span>Youre a strategic thinker who can surface problems develop recommendations and implement solutions<span><li> <li><span>Youre independent able to effectively handle ambiguous problems and challenges and drive your initiatives with minimal input<span><li> <li><span>You have a deep passion for our mission and the future of mental health<span><li> <ul><p><span><strong>Benefits<strong><span><p> <ul><li><span>Were a remotefirst company <span><li> <li><span>Health insurance plans through Cigna medical and dental and MetLife vision including FSA and HSA plans<span><br ><span>401K plan Roth and traditional<span><li> <li><span>Monthly therapy and wellness stipends<span><li> <li><span>Monthly coworking space membership stipend<span><li> <li><span>Monthly workfromhome stipend <span><li> <li><span>Financial wellness benefits through Northstar <span><li> <li><span>Pet discount program through United Pet Care <span><li> <li><span>Financial perks and rewards through BenefitHub<span><li> <li><span>EAP access through Cigna <span><li> <li><span>Onetime home office stipend to set up your home office<span><li> <li><span>Comprehensive parental leave plans <span><li> <li><span>11 paid holidays 1 Alma Mental Health Day and 1 Alma Volunteering Day<span><li> <li><span>Flexible PTO <span><li> <ul><p><span>Salary Band $100000 $125000<span><p> <p><span>Almas compensation philosophy is driven by our company value of building equity To best ensure pay equity we typically bring in new hires near the middle of our listed salary bands and we do not negotiate our compensation ie all people hired at the same level amp role are brought in at the same salary equity and benefits The recruiter you work with can provide more details on our philosophy<span><p> <p><span>All Alma jobs are listed on our careers page We do not use outside applications or automated text messaging in our recruiting process We will not ask for any sensitive financial or identification information throughout the recruiting process Any communication during the recruitment process including interview requests or job offers will come directly from a recruiting team member with a helloalmacom email address<span><p>
Senior Copywriter, Customer Experience
Company: Alma
Location: USA
Posted May 04, 2024
The job posting is for a Senior Copywriter position on the Customer Experience (CX) team at Alma. The role involves managing end-to-end communication requests, setting timelines, aligning on key messaging, and managing stakeholder sign-off. The candidate will partner with the Marketing team to apply Alma's brand voice in educating mental healthcare providers and clients. They will also work closely with the Customer Support team to ensure accurate and actionable information delivery. The role requires 3-5 years of copywriting experience in a complex field, strong analytical skills, and comfort with tech and CRM tools. Benefits include health insurance, therapy stipends, flexible PTO, and comprehensive parental leave plans.
Community Engagement Manager
Company: Alma
Location: USA
Posted Apr 29, 2024
<p class=jobDescription> <p> <strong> Community Engagement Manager <strong> <p> <p> At Alma we are redefining what it means to be part of a professional therapeutic community Almas Community Engagement Manager will be responsible for designing events partnerships and programs that support genuine connection amongst our members and drive engagement with our Community ecosystem You empathize with members work hard to understand their needs and work with your team to design and iterate on programming that both meets member needs and drives business objectives You are rigorous about how you set up programs for success and take a datadriven approach to measure the impact of your work This role reports to the Senior Manager of Community <p> <p> <strong> What Youll Do <strong> <p> <ul> <li> <p> Develop a comprehensive and inclusive strategy to increase community engagement through live virtual and async events strategic partnerships and programs that foster connection between members and grow Almas community of providers <p> <ul> <li> <p> Create the playbook to scale community events partnerships and programs driving consistent provider engagement <p> <li> <li> <p> Build processes and systems to execute our engagement strategy seamlessly meeting budget and deadline constraints <p> <li> <ul> <li> <li> <p> Devise initiatives experiences and products that actively engage providers and encourage collaboration knowledge sharing and connection <p> <li> <li> <p> Develop a calendar of engaging events including guest speakers interactive activities and wellness activities that are creative and targeted to the various needs of our members identify business opportunities eg new member engagementchurn mitigation geospecific and local meetups and scale with our expanding membership <p> <ul> <li> <p> Develop collaborate and consult on event contentcurriculum <p> <li> <ul> <li> <li> <p> Research identify and operationalize potential partnerships that drive meaningful benefits to our members wherever they are Initiate and maintain ongoing communication with potential partners to explore collaboration opportunities negotiate terms and secure mutually beneficial partnerships <p> <li> <li> <p> Work with our DEampI team to make sure we foster DEampI values in all that we do and build community programming <p> <li> <li> <p> Spend time with our members develop genuine relationships and identify members of our community to build with not for with the ultimate goal of cultivating community leaders and committees within our community <p> <li> <li> <p> Perform datadriven analysis on community metrics to measure the success of our programs make recommendations and surface themes to internal stakeholders <p> <li> <li> <p> Work closely with Marketing to thoughtfully bring programs to market drive adoption and increase engagement with the Community <p> <li> <ul> <p> <strong> Who You Are <strong> <p> <ul> <li> <p> You have 35 years on a community customer engagement or marketing team building meaningful community programs Bonus if you have experience leading virtual events <p> <li> <li> <p> You have extraordinarily high EQ Youre a relationshipbuilder who is energized by others eager to make connections with likeminded people and able to quickly develop a strong rapport with both individuals and large groups <p> <li> <li> <p> You have strong experiential and technical acumen you know how to create and produce thoughtful engaging events and programs that deliver against strategic objectives and are tailored for the intended audience <p> <li> <li> <p> Youre organized determined and detailoriented with strong project management skills where you can clearly prioritize your work <p> <li> <li> <p> Youre analytical and have quantitative problemsolving abilities this means you can make your way comfortably around a Google sheet and synthesize insights from data <p> <li> <li> <p> Youre a strategic thinker who can surface problems develop recommendations and implement solutions <p> <li> <li> <p> Youre independent able to effectively handle ambiguous problems and challenges and drive your initiatives with minimal input <p> <li> <li> <p> You have a deep passion for our mission and the future of mental health <p> <li> <ul> <p> <strong> Benefits <strong> <p> <ul> <li> <p> Were a remotefirst company <p> <li> <li> <p> Health insurance plans through Cigna medical and dental and MetLife vision including FSA and HSA plans 401K plan Roth and traditional <p> <li> <li> <p> Monthly therapy and wellness stipends <p> <li> <li> <p> Monthly coworking space membership stipend <p> <li> <li> <p> Monthly workfromhome stipend <p> <li> <li> <p> Financial wellness benefits through Northstar <p> <li> <li> <p> Pet discount program through United Pet Care <p> <li> <li> <p> Financial perks and rewards through BenefitHub <p> <li> <li> <p> EAP access through Cigna <p> <li> <li> <p> Onetime home office stipend to set up your home office <p> <li> <li> <p> Comprehensive parental leave plans <p> <li> <li> <p> 11 paid holidays 1 Alma Mental Health Day and 1 Alma Volunteering Day <p> <li> <li> <p> Flexible PTO <p> <li> <ul> <p> Salary Band $100000 $125000 <p> <p> Almas compensation philosophy is driven by our company value of building equity To best ensure pay equity we typically bring in new hires near the middle of our listed salary bands and we do not negotiate our compensation ie all people hired at the same level amp role are brought in at the same salary equity and benefits The recruiter you work with can provide more details on our philosophy <p> <p> All Alma jobs are listed on our careers page We do not use outside applications or automated text messaging in our recruiting process We will not ask for any sensitive financial or identification information throughout the recruiting process Any communication during the recruitment process including interview requests or job offers will come directly from a recruiting team member with a helloalmacom email address <p><p>
Product Manager, Claim Reconciliation
Company: Alma
Location: Remote
Posted Apr 30, 2024
<div> <p><span>Alma is on a mission to simplify access to highquality affordable mental health care We do this by making it easy and financially rewarding for therapists to accept insurance and offer innetwork care When a provider joins Alma they gain access to a suite of tools that not only help them better run their business but also grow it sustainably and develop as a provider <span><span>Alma is available in all 50 states with over 20000 therapists in our growing network Anyone looking for a therapist can browse Almas free directory Alma has raised $2205M in funding from Insight Partners Optum Ventures Tusk Venture Partners Primary Venture Partners First Round Capital Sound Ventures BoxGroup Cigna Ventures and Rainfall Ventures Alma was also named one of Incs Best Workplaces in 2022 and 2023<span><p> <p>Website<p> <p>Job Board<p> <p>Values<p> <p>Candidate Interview Guide<p> <div> <p><span><strong>Product Manager Claim Reconciliation<strong><span><p> <p><span>Alma is seeking a missiondriven Product Manager to join our claim reconciliation squad In this role you will be working to scale Almas claim reconciliation platform to build appropriate validations and automations that solve problem claims in the revenue cycle process The ideal person for this role is someone who is detailoriented and can translate business and operational requirements into claim reconciliation rules<span><p> <p><span><strong>What youll do<strong><span><p> <ul><li><span>Develop a deep understanding of healthcare revenue cycle domain and Almas claim reconciliation process <span><li> <li><span>Outline a roadmap for the claim reconciliation squad prioritized around organizational goals <span><li> <li><span>Perform discovery around key problem areas to identify impactful features that will improve the reliability of Almas claims platform<span><li> <li><span>Collaborate with crossfunctional teams and stakeholders to identify pain points in operational workflows <span><li> <li><span>Define track and analyze key metrics in your domain area along with operational and organizational KPIs aligned to your product space<span><li> <ul><p><span><strong>Who you are<strong><span><p> <ul><li><span>You have 24 years of experience as a Product Manager with proven experience owning a product strategy and roadmap<span><li> <li><span>You are a systems thinker with a track record for achieving impactful outcomes <span><li> <li><span>You possess a clear and engaging communication style and are able to build positive relationships across a broad diverse organization<span><li> <li><span>You are adept at agile methodologies and taking an iterative approach to product lifecycle management <span><li> <li><span>You are technically fluent and have familiarity with complex platform integration and workflow automation <span><li> <li><span>You value a culture of inclusion and empathy<span><li> <li><span>You are passionate about Almas mission to improve the therapy experience for providers and their clients and simplify access to care<span><li> <ul><p><span><strong>Benefits<strong><span><p> <ul><li><span>Were a remotefirst company <span><li> <li><span>Health insurance plans through Cigna medical and dental and MetLife vision including FSA and HSA plans<span><br ><span>401K plan Roth and traditional<span><li> <li><span>Monthly therapy and wellness stipends<span><li> <li><span>Monthly coworking space membership stipend<span><li> <li><span>Monthly workfromhome stipend <span><li> <li><span>Financial wellness benefits through Northstar <span><li> <li><span>Pet discount program through United Pet Care <span><li> <li><span>Financial perks and rewards through BenefitHub<span><li> <li><span>EAP access through Cigna <span><li> <li><span>Onetime home office stipend to set up your home office<span><li> <li><span>Comprehensive parental leave plans <span><li> <li><span>11 paid holidays 1 Alma Mental Health Day and 1 Alma Volunteering Day<span><li> <li><span>Flexible PTO <span><li> <ul><p><span><span>Salary Band $125000 $145000 <span><span><p> <p><span>Almas compensation philosophy is driven by our company value of building equity To best ensure pay equity we typically bring in new hires near the middle of our listed salary bands and we do not negotiate our compensation ie all people hired at the same level amp role are brought in at the same salary equity and benefits The recruiter you work with can provide more details on our philosophy<span><p> <p><span>All Alma jobs are listed on our careers page We do not use outside applications or automated text messaging in our recruiting process We will not ask for any sensitive financial or identification information throughout the recruiting process Any communication during the recruitment process including interview requests or job offers will come directly from a recruiting team member with a helloalmacom email address<span><p>