Jobs at Brightcove
107 open positions
Technical Support Engineer - Tier 1
Company: Brightcove
Location: Mexico
Posted Mar 15, 2024
<p>Are you passionate about working directly with customers and immediately impacting their success Are you driven by solving technical questions and issues We are looking for someone who is passionate about providing efficient and accurate technical assistance to our growing customer base of online video publishers The right candidate is a highly motivated person with experience working in a customer facing role Candidates must have an experienced technical background and a working understanding of webbased technologies and high enthusiasm for customer success<p> <p><strong>Job Responsibilities <strong><p> <ul style=> <li style=>Researching issues replicating technical problems and communicating directly with customers to provide outstanding customer support via phone live chat and email<li> <li style=>Analyze technical trends and recommend product and documentation enhancements <li> <li style=>Actively contribute to our online community and knowledge database for uptodate customer information and solutions This is a global team so this role will be interacting closely with Support offices in the US Mexico Europe Australia Singapore and Japan as well as with customers around the world <li> <li style=>Working for Brightcove will give you a unique opportunity to join a fast growing company and play an integral role building products and online services that promise to transform the media industry and change the way people all over the world watch video <li> <ul> <p><strong>QualificationsExperience <strong><p> <ul style=> <li style=>12+ years work experience in a customer focused position <li> <li style=>Fluency in written and spoken English is required <li> <li style=>Exposure to online technical problem solving and triage <li> <li style=>Proven ability to work with the team to quickly and calmly resolve technical issues <li> <li style=>Understanding of internet technologies including browsers networking firewalls amp proxy servers <li> <li style=>Required to be flexible detail oriented and organized with the ability to multitask <li> <li style=>Strong technology background with a comprehensive knowledge of PCbased Mac a plus applications and basic network applications including knowledge of browser compatibility issues <li> <li style=>Working knowledge of webbased technologies including HTML XML FTP JavaScript and CSS <li> <li style=>Familiarity and working knowledge with online video and rich media <li> <li style=>Exposure to video encoding applications<li> <li style=>Working knowledge of Internet Networking processes<li> <ul> <p><strong>About Brightcove <strong><p> <p><span style=fontweight>Brightcove is a diverse global team of smart passionate people who are revolutionizing the way organizations deliver video Were hyped up about storytelling and about helping organizations reach their audiences in bold and innovative ways When video is done right it can have a powerful and lasting effect Hearts open Minds change <span><p> <p><span style=fontweight>Since 2004 Brightcove has been supporting customers that are some of the largest media companies enterprises events and nonprofit organizations in the world There are over 600 Brightcovers globally each of us representing our unique talents and we have built a culture that values authenticity individual empowerment excellence and collaboration This culture enables us to harness the incredible power of video and create an environment where you will want to grow stay and thrive Bottom line We take our video seriously and we take great pride in doing it as oneteam<span><p> <p><strong>WORKING AT BRIGHTCOVE <strong><p> <p>We strive to provide our employees with an environment where they can do their best work and be their best selves This includes a focus on our employees work experience actively creating a culture where inclusion and growth are at the center and hiring recognizing promoting employees who are committed to living and breathing these same ideals <p> <p>While remote work arrangements are available for most positions we also offer hybrid or onsite working options in our vibrant Guadalajara office located right in front of Andares shopping mall where employees enjoy access to fullystocked kitchens company events and social activities as well as an inspiring work environment We are focused on creating a culture where inclusion and growth are at the center We value collaboration creativity worklife balance professional growth and providing an empowering space for open communication You will have plenty of opportunities to meet your colleagues around the globe as we also celebrate a variety of personal interests with organized groups and clubs including an Employee Action Committee Women of Brightcove Pride of Brightcove Parents of Brightcove and more to come<p> <p><em>We recognize that no candidate is perfect and Brightcove would love to have the chance to get to know you We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender gender identity or expression or veteran status <em><em>Brightcove embraces diversity and seeks candidates who support persons of all identities and backgrounds We strongly encourage individuals from underrepresented andor marginalized identities to apply<em><em> If you need any accommodations for your interview please email <em><em><a href=22mailtorecruitingbrightcovecom22 rel=nofollow>recruitingbrightcovecom<a><em><em> <em><p> <p><em>BC21044<em><p><img src=httpsremotivecomjobtrack1901434blankgifsource=publicapi alt=>
Senior Director, Data Analytics
Company: Brightcove
Location: Remote
Posted Mar 12, 2024
<p>Data and how they are used play a central role at Brightcove and are at the heart of how we make business product marketing sales and operational decisions Our centralized Data organization Data Analytics Data Science and Data Engineering is a specialized crossfunctional group that collaborates with a variety of departments to drive decisions and provide direction for future growth at Brightcove The newly created Analytics team within Brightcove tackles challenging problems across many technical disciplines including time series forecasting causal inference and optimization In this data heavy role we are seeking an exceptional data practitioner and handson Sr Director of Analytics with a proven track record to build and lead a highperforming and growing Analytics team In this role reporting to the SVP Head of Data you will be responsible for leading an organizational effort to better understand our customer needs enhancing our product experiences increasing our marketing and sales efforts and growth ecosystems and growing our customer base<p> <p><strong>Job Responsibilities <strong><p> <ul><li>Hire develop motivate inspire and lead a high performance proactive team of analysts that are able to gather analyze synthesize and deliver data and recommendations accurately and timely<li> <li>Act as an analytics thought partner for product marketing sales customer success and other key functional teams proactively identify and explain trends measure impact and effectiveness of features experiences creative campaigns across platforms and channels drive customer engagement and revenue growth<li> <li>Develop propose and execute on analytics initiatives and roadmaps to ensure data best practices and play a critical role in expanding the datainformed culture at all levels of the organization<li> <li>Apply sophisticated computational statistical and modeling techniques in support of decisionmaking and drive KPI improvement techniques include AB and multivariate testing predictive analysis classification attribution media mix modeling data mining clustering and segmentation<li> <li>Effectively distill complex results down to concise summary and present actionable insights to nontechnical audiences<li> <li>Collaborate with crossfunctional partners in product marketing sales engineering operations finance etc to define and influence datainformed business strategy and roadmaps<li> <li>Manage development of data resources gather requirements organize sources and support product and campaign launches<li> <li>Partner with data engineering and technology teams to continuously seek innovative ways to improve the quality and accessibility of our analytical framework and data reporting infrastructure<li> <ul><p><strong>QualificationsExperience <strong><p> <ul><li>Minimum Bachelors degree in a quantitative field Masters or PhD a strong plus<li> <li>7+ years of experience in building managing and leading a highperforming data analytics team<li> <li>12+ years of relevant working experience with increasing responsibility and strong track record of technical competencies and business strategy<li> <li>Track record of developing and executing data roadmaps to drive decision making across product marketing sales and customer success organizations<li> <li>Advanced proficiency in SQL and programmingscripting languages eg Python R <li> <li>Expert knowledge with business intelligence tools eg Looker Tableau<li> <li>Expertise with statistical analyses application and concepts eg regressions experiment design classification etc<li> <li>Ability to operate independently and prioritizemanage multiple projects simultaneously<li> <li>Strategicallyminded yet strong detailorientation with a penchant for data accuracy and intellectual honesty<li> <li>Highly skilled in communicating and presenting results to executives as well as speaking deeply about datastatistics<li> <li>Thrive on empowering team members and view the teams success as own<li> <ul><p><strong>About Brightcove <strong><p> <p><span>Brightcove is a diverse global team of smart passionate people who are revolutionizing the way organizations deliver video Were hyped up about storytelling and about helping organizations reach their audiences in bold and innovative ways When video is done right it can have a powerful and lasting effect Hearts open Minds change <span><p> <p><span>Since 2004 Brightcove has been supporting customers that are some of the largest media companies enterprises events and nonprofit organizations in the world There are over 600 Brightcovers globally each of us representing our unique talents and we have built a culture that values authenticity individual empowerment excellence and collaboration This culture enables us to harness the incredible power of video and create an environment where you will want to grow stay and thrive Bottom line We take our video seriously and we take great pride in doing it as oneteam<span><p> <p><strong>WORKING AT BRIGHTCOVE <strong><p> <p><span>We strive to provide our employees with an environment where they can do their best work and be their best selves This includes a focus on our employees work experience actively creating a culture where inclusion and growth are at the center and hiring recognizing promoting employees who are committed to living and breathing these same ideals We value collaboration creativity worklife balance professional growth and creating an empowering space for open communication Whether youre in one of our offices around the world or working remotely you have plenty of opportunities to meet colleagues and<span><span> celebrate a variety of personal interests with organized groups and clubs including an Employee Action Committee Women of Brightcove Pride of Brightcove Parents of Brightcove and more to come<span><p> <p><em>We recognize that no candidate is perfect and Brightcove would love to have the chance to get to know you We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender gender identity or expression or veteran status Brightcove embraces diversity and seeks candidates who support persons of all identities and backgrounds We strongly encourage individuals from underrepresented andor marginalized identities to apply If you need any accommodations for your interview please email recruitingbrightcovecom <em><p> <p><em><span>The Brightcove Privacy Policy explains the processing and purposes of any personal information<span><em><p> <p><em>LIRemote<em><p> <p><em>BC21030<em><p> <div> <div> <div> <p><span>At Brightcove we believe that providing comprehensive and competitive compensation and benefits packages across the globe are essential to our employees Base salary is just one component of Brightcoves total rewards program We offer a wide range of benefits and perks that may include bonus or commission Brightcove stock unlimited paid time off 401K matching health insurance medical dental and vision generous employer Health Savings Account HSA contributions tuition reimbursement 100 paid parental leave and more<br ><span><p> <div> <p>USA Brightcove Base Salary Range<p> <p><span>$191200<span><span><span><span>$286800 USD<span><p> <div> <div>
VP, Engineering
Company: Brightcove
Location: Remote
Posted Mar 21, 2024
Brightcove is seeking a seasoned engineering leader to grow its video streaming solution globally. The VP, Engineering role involves strengthening architecture, driving innovation, and establishing technology standards. The successful candidate will lead a global team of engineers, develop a long-term engineering vision, and optimize team performance. Qualifications include a Bachelor's degree, 12+ years of experience in a B2B SaaS environment, and expertise in cloud-based systems and products.
Technical Support Engineer - Tier 2
Company: Brightcove
Location: Remote
Posted Mar 17, 2024
Brightcove is seeking a dedicated, tech-savvy individual to join their Customer Support team. The role involves direct customer interaction, problem-solving, and contributing to the company's online community. The ideal candidate should have a strong technical background, excellent communication skills, and the ability to work independently and as part of a team. Brightcove offers a collaborative, inclusive culture with opportunities for professional growth and work-life balance.
Manager, Product Owner
Company: Brightcove
Location: Remote
Posted Apr 13, 2024
Brightcove is seeking an experienced Manager, Product Owner for its Global Services team, BGS. The role involves overseeing product quality, managing a team of Business Analysts, and partnering with technical leads and customers. The ideal candidate should have 6+ years of product management experience, strong technical fluency, and excellent communication skills. Brightcove offers a competitive compensation package and a diverse, inclusive work environment.
Regional Channel Partner Director, APAC
Company: Brightcove
Location: Remote
Posted Mar 21, 2024
Brightcove is seeking a skilled and experienced Regional Channel Partner Director for APAC to drive revenue growth through strategic partnerships with VARs and OEMs, particularly in India, SEA, and ANZ. The role involves recruiting, onboarding, and nurturing partners, developing and executing channel partner programs, and managing partner performance. The ideal candidate should have a degree in Business, Marketing, or related fields, at least 8 years of experience in channel sales, and a proven track record of success in a rapid-growth software/SaaS company. Brightcove values diversity and offers flexible working arrangements.
UX Designer
Company: Brightcove
Location: Remote
Posted Mar 15, 2024
<p><strong>All candidates must provide an online portfolio or work samples<strong><p> <p>Were seeking a User Experience product design expert with experience designing B2B Enterprise SaaS products Candidates must be able to think in terms of the endtoend user experience and create designs that are effective engaging and easy to use In this role you can apply what you know while learning new skills that fuel your passion such as user research interaction design information architecture visual design usability testing or multidevice design <p> <p><strong>Job Responsibilities <strong><p> <p>Bring the outside in by learning from customers and applying best practices <p> <ul><li>Create user personas and journeys grounded in user data and the art of storytelling<li> <li>Work across Brightcove to identify amp recruit customers for researchvalidation<li> <li>Plan run and unpack customer sessions andor validation tests<li> <li>Actively apply best practices from external sources to improve our approaches<li> <ul><p>Design for emotional user impact <p> <ul><li>Lead crossfunctional teams through design strategy and the definition of MVP with storyboards and story maps centered on solving the right problem<li> <li>Help our customers engage their audiences by designing solutions that streamline their ability to source curate and deliver engaging content<li> <li>Contribute to bringing our brand to life through the development amp adoption of a design system<li> <li>Lead the design for accessible solutions for international audiences<li> <ul><p>Crossfunctional leadership and collaboration<p> <ul><li>Define amp manage design tasks for a team including design estimates skills and dependencies<li> <li>Actively provide feedback and mentorship to team members privately and in critiques<li> <li>Recognize amp resolve issues within your scope of work report status amp mitigate risks to stakeholders<li> <li>Lead the creation amp adoption of process improvements within and across teams<li> <li>Ensure critiques take place and provide appropriate structure and guidance<li> <ul><p><strong>QualificationsExperience <strong><p> <ul><li>5+ years of Product Design experience showcasing effective design solutions for Enterprise SaaS users<li> <li>Ability to rapidly prototype and evaluate designs with customers<li> <li>Positive attitude with the ability to build meaningful relationships and connections with colleagues and customers<li> <li>Usercentered design perspective and an understanding of design thinking<li> <li>College degree in HumanCentered Design andor Visual Design<li> <li>Able to work independently mentor amp plan work for junior designers<li> <li>Excellent communication and interpersonal skills<li> <ul><p><em>These are the qualifications and experience we are targeting but we also are excited to have an opportunity to teach you technologies and skills youve never used before All we ask for is creativity and tenacity in solving the problems that we are tackling together<em><p> <p><strong>About Brightcove <strong><p> <p>Brightcove is a diverse global team of smart passionate people who are revolutionizing the way organizations deliver video Were hyped up about storytelling and about helping organizations reach their audiences in bold and innovative ways When video is done right it can have a powerful and lasting effect Hearts open Minds change <p> <p>Since 2004 Brightcove has been supporting customers that are some of the largest media companies enterprises events and nonprofit organizations in the world There are over 600 Brightcovers globally each of us representing our unique talents and we have built a culture that values authenticity individual empowerment excellence and collaboration This culture enables us to harness the incredible power of video and create an environment where you will want to grow stay and thrive Bottom line We take our video seriously and we take great pride in doing it as oneteam<p> <p><strong>WORKING AT BRIGHTCOVE <strong><p> <p>We strive to provide our employees with an environment where they can do their best work and be their best selves This includes a focus on our employees work experience actively creating a culture where inclusion and growth are at the center and hiring recognizing promoting employees who are committed to living and breathing these same ideals <p> <p>While remote work arrangements are available for most positions we also offer hybrid or onsite working options in our vibrant Guadalajara office located right in front of Andares shopping mall where employees enjoy access to fullystocked kitchens company events and social activities as well as an inspiring work environment We are focused on creating a culture where inclusion and growth are at the center We value collaboration creativity worklife balance professional growth and providing an empowering space for open communication You will have plenty of opportunities to meet your colleagues around the globe as we also celebrate a variety of personal interests with organized groups and clubs including an Employee Action Committee Women of Brightcove Pride of Brightcove Parents of Brightcove and more to come<p> <p><em>We recognize that no candidate is perfect and Brightcove would love to have the chance to get to know you We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender gender identity or expression or veteran status <em><em>Brightcove embraces diversity and seeks candidates who support persons of all identities and backgrounds We strongly encourage individuals from underrepresented andor marginalized identities to apply<em><em> If you need any accommodations for your interview please email <em><em>recruitingbrightcovecom<em><em> <em><p> <p><em>BC21041<em><p> <p><br ><br ><p>
Data Architect
Company: Brightcove
Location: Remote
Posted Mar 22, 2024
The job posting is for a Data Architect position at Brightcove, a company that provides video services. The job involves designing and architecting scalable data platforms, working with various technologies, and collaborating with cross-functional teams. The company values diversity, inclusion, and employee growth, and offers competitive compensation and benefits.
Principal Software Engineer (JavaScript, Node.js)
Company: Brightcove
Location: Remote
Posted Mar 21, 2024
The job posting is for a Technical Lead position in Brightcove's Global Services team, requiring strong technical skills, leadership experience, and a passion for working on high-functioning teams. The team provides consulting and delivery services to guide clients through their OTT journeys, and the ideal candidate will have a strong consulting and professional services background.
Senior Software Engineer in Test
Company: Brightcove
Location: Remote
Posted Mar 19, 2024
Brightcove is seeking a Senior Software Engineer in Test to ensure the quality of its services, which receive millions of requests daily. The role involves designing and automating test cases, executing tests, creating testing plans, managing bug reports, and collaborating with various teams. The ideal candidate should have 5+ years of QA experience, proficiency in programming languages, and knowledge of docker containers/K8s. Brightcove offers professional development, mentorship, and a collaborative culture.
Technical Support Engineer - Tier 1
Company: Brightcove
Location: Remote
Posted Mar 12, 2024
<p>Are you passionate about working directly with customers and immediately impacting their success Are you driven by solving technical questions and issues We are looking for someone who is passionate about providing efficient and accurate technical assistance to our growing customer base of online video publishers The right candidate is a highly motivated person with experience working in a customer facing role Candidates must have an experienced technical background and a working understanding of webbased technologies and high enthusiasm for customer success<p> <p><strong>Job Responsibilities <strong><p> <ul><li>Researching issues replicating technical problems and communicating directly with customers to provide outstanding customer support via phone live chat and email<li> <li>Analyze technical trends and recommend product and documentation enhancements <li> <li>Actively contribute to our online community and knowledge database for uptodate customer information and solutions This is a global team so this role will be interacting closely with Support offices in the US Mexico Europe Australia Singapore and Japan as well as with customers around the world <li> <li>Working for Brightcove will give you a unique opportunity to join a fast growing company and play an integral role building products and online services that promise to transform the media industry and change the way people all over the world watch video <li> <ul><p><strong>QualificationsExperience <strong><p> <ul><li>12+ years work experience in a customer focused position <li> <li>Fluency in written and spoken English is required <li> <li>Exposure to online technical problem solving and triage <li> <li>Proven ability to work with the team to quickly and calmly resolve technical issues <li> <li>Understanding of internet technologies including browsers networking firewalls amp proxy servers <li> <li>Required to be flexible detail oriented and organized with the ability to multitask <li> <li>Strong technology background with a comprehensive knowledge of PCbased Mac a plus applications and basic network applications including knowledge of browser compatibility issues <li> <li>Working knowledge of webbased technologies including HTML XML FTP JavaScript and CSS <li> <li>Familiarity and working knowledge with online video and rich media <li> <li>Exposure to video encoding applications<li> <li>Working knowledge of Internet Networking processes<li> <ul><p><strong>About Brightcove <strong><p> <p><span>Brightcove is a diverse global team of smart passionate people who are revolutionizing the way organizations deliver video Were hyped up about storytelling and about helping organizations reach their audiences in bold and innovative ways When video is done right it can have a powerful and lasting effect Hearts open Minds change <span><p> <p><span>Since 2004 Brightcove has been supporting customers that are some of the largest media companies enterprises events and nonprofit organizations in the world There are over 600 Brightcovers globally each of us representing our unique talents and we have built a culture that values authenticity individual empowerment excellence and collaboration This culture enables us to harness the incredible power of video and create an environment where you will want to grow stay and thrive Bottom line We take our video seriously and we take great pride in doing it as oneteam<span><p> <p><strong>WORKING AT BRIGHTCOVE <strong><p> <p>We strive to provide our employees with an environment where they can do their best work and be their best selves This includes a focus on our employees work experience actively creating a culture where inclusion and growth are at the center and hiring recognizing promoting employees who are committed to living and breathing these same ideals <p> <p>While remote work arrangements are available for most positions we also offer hybrid or onsite working options in our vibrant Guadalajara office located right in front of Andares shopping mall where employees enjoy access to fullystocked kitchens company events and social activities as well as an inspiring work environment We are focused on creating a culture where inclusion and growth are at the center We value collaboration creativity worklife balance professional growth and providing an empowering space for open communication You will have plenty of opportunities to meet your colleagues around the globe as we also celebrate a variety of personal interests with organized groups and clubs including an Employee Action Committee Women of Brightcove Pride of Brightcove Parents of Brightcove and more to come<p> <p><em>We recognize that no candidate is perfect and Brightcove would love to have the chance to get to know you We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender gender identity or expression or veteran status <em><em>Brightcove embraces diversity and seeks candidates who support persons of all identities and backgrounds We strongly encourage individuals from underrepresented andor marginalized identities to apply<em><em> If you need any accommodations for your interview please email <em><em>recruitingbrightcovecom<em><em> <em><p> <p><em>BC21044<em><p>
Principal Architect
Company: Brightcove
Location: Remote
Posted Mar 17, 2024
Brightcove is seeking a Principal Architect with extensive experience in SaaS environments, agile methodologies, and cloud-native architecture. The role involves providing technical leadership, mentoring teams, and driving modern system design principles. The successful candidate will have a Bachelor's degree in Computer Science or related field, 10+ years of experience as an architect and engineering leader, and expertise in areas such as native cloud application development, systems architecture, data, testing, SRE/devops, and security.