Jobs at Contentsquare
197 open positions
Director of Design, Product Analytics
Company: Contentsquare
Location: New York City, NY
Posted May 15, 2024
Contentsquare is seeking a Director of Product Design to lead the design of their Product Analytics offering. The role involves managing a team of Product Designers, collaborating with cross-functional peers, and driving UX research and content practices. The ideal candidate should have prior experience in managing teams, successful collaboration with Product Management and Engineering, B2B experience, and a proven track record in leading design within a Product-Led Growth environment. The role offers broad organizational support and advocates in high places.
Senior Enterprise Account Executive
Company: Contentsquare
Location: USA
Posted Apr 14, 2024
Contentsquare, a global digital analytics company founded in 2012, is seeking a Sr. Enterprise Account Executive for North America. The role involves managing the sales cycle, promoting the company's value proposition, and building relationships with senior executives. Contentsquare offers a fast-paced, dynamic work environment with competitive benefits, including flexible work policies, generous paid time-off, and stock options. The company is committed to diversity and equal opportunity employment.
Senior Enterprise Account Executive
Company: Contentsquare
Location: Chicago, IL
Posted May 11, 2024
The Sr. Enterprise Account Executive role at Content Square involves driving new business sales in North America, managing a book of business, promoting the company's value proposition, and establishing relationships with senior executives. The ideal candidate should have 7+ years of sales experience, an entrepreneurial spirit, and the ability to handle multiple opportunities simultaneously. The role offers a fast-paced, dynamic work environment with the potential for incentive compensation, bonus, equity, and benefits.
Customer Success Gainsight Administrator
Company: Contentsquare
Location: New York City, NY
Posted Dec 19, 2023
Qualified applicants will receive consideration for employment without regard to sex, gender identity, gender expression, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. ▪️ We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits. ▪️ Wellbeing allowance. ▪️ A Culture Crew in every country to coordinate regular outings such as game nights, movie nights, and happy hours. ▪️ Home Office Allowance. ▪️ Every full-time employee receives stock options, allowing them to share in the company’s success. ▪️ Our clients, partners and investors love our industry-leading product. Gainsight experience as an end-user Gainsight administration certifications CRM administration experience or certification Customer-facing experience, especially as a Customer Success Manager Experience interacting with senior leadership and managers Experience in operations for customer success, sales, support, services, or marketing Experience in data analysis, business intelligence, and design of reports and dashboards Understanding of data structures, data modeling, and database management LI-Remote BI-Remote Why you should join Contentsquare: ▪️ We’re humans first. Here are a few we want to highlight: ▪️ Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year. We have implemented appropriate transfer mechanisms under applicable data protection laws.
Senior Enterprise Account Executive
Company: Contentsquare
Location: Remote
Posted Apr 05, 2024
Contentsquare, a global digital analytics company founded in 2012, is seeking a Sr. Enterprise Account Executive for North America. The role involves managing the full sales cycle, promoting the company's value proposition, and establishing relationships with senior executives. The ideal candidate should have 7+ years of sales experience, an entrepreneurial spirit, and the ability to handle multiple opportunities simultaneously. Contentsquare offers a competitive salary, flexible work policies, and a range of benefits including parental leave, wellbeing allowance, and stock options.
Field Enablement Expert
Company: Contentsquare
Location: New York City, NY
Posted Feb 26, 2024
Contentsquare, a digital experience analytics company founded in 2012, is seeking an Enablement Lead - Enterprise Sales (US). The role involves developing and executing the enablement strategy for the US Enterprise Sales team, which is the company's fastest-growing segment globally. The ideal candidate should have 5+ years in sales enablement, a strong understanding of sales methodologies, and experience in designing and delivering enablement programs. The company offers competitive benefits, including flexible work policies, generous paid time-off, and stock options. Contentsquare is committed to diversity and equal opportunity employment.
Product Support Specialist (Billing Platform)
Company: Contentsquare
Location: Remote
Posted May 16, 2024
The role is within the Accounts & Billing team, which is part of the Success Organization. The team is looking to add a 6th member, reporting to the A&B Manager. The responsibilities include assisting users with the Accounts and Billing platform, contributing to projects for enhancing customer experience, communicating insights to Product and Engineering teams, and maintaining documentation. The ideal candidate should have at least 4 years of technical support experience, previous experience with Product and Engineering teams, proactive approach, excellent communication skills, problem-solving abilities, and a strong sense of curiosity.
Customer Success Operations Manager
Company: Contentsquare
Location: New York City, NY
Posted May 11, 2024
The Customer Success Operations team is seeking a business partner to optimize processes, drive insights, and improve execution. The role involves managing day-to-day processes, quarterly forecasting, coordinating regional meetings, and overseeing strategic program rollouts. The ideal candidate should have 3+ years in Customer Success, experience with Commercial or Mid-Market customers, strong data management skills, and a customer-centric mindset. The role requires strong priority management, interpersonal skills, and the ability to drive change management.
Customer Success Manager
Company: Contentsquare
Location: Remote
Posted Apr 30, 2024
<p>Contentsquare is a global digital experience analytics company empowering the brands you interact with every day to build better online experiences for all Since our founding in France in 2012 we have grown to be a truly global and distributed team known as the CSquad representing more than 72 nationalities across the world<p> <p><br ><p> <p>In 2022 we raised $600M in Series F funding and we were also recognized as a certified Great Place to Work in France Germany Israel US and UK In November 2023 we acquired Heap our largest acquisition to date strengthening our analytics platform to provide a 360 view of users digital experience <p> <p><br ><p> <p><b>Please Note<b> Scammers are posing as Contentsquare and Contentsquare team members Well never initially contact you via text or GChat and never solicit money from you Please visit our careers blog for more information<p> <p><br ><p> <p><span>As a Customer Success Manager CSM you will be instrumental in driving revenue growth and maximizing customer lifetime value Your primary responsibility will be to act as the primary point of contact for a multimillion dollar book of business of postsale customers to understand key business objectives nurture and expand relationships drive renewal rates and identify opportunities to upsell additional products or services You will build and maintain strong relationships with their customer contacts from executive leadership to platform endusers<span><p> <p><br ><p> <p><span>This role will necessitate partnering closely with a large crossfunctional team including members of Implementation Enablement Customer Experience Sales and Product to ensure the customer is supported at every stage of their journey <span><p> <p><br ><p> <p><span>Currently open to candidates living on the east coat<span><p> <p><b>What youll do<b> <p><ul><li><b>Relationship Management <b>Develop and maintain a trusted advisor relationship with key customer stakeholders amp executive sponsors <li> <li><b>Executive Alignment <b>Prepare and lead strategic meetings that drive actionable and measurable outcomes and partnership success including Strategic Business Reviews Executive KickOffs and joint Success Planning <li> <li><b>Drive Value <b>Align all partnership activities with key business objectives and measurable value outcomes continuously demonstrate and communicate the value of our solutions to customers <li> <li><b>Customer Advocacy <b>Act as the main point of contact and advocate for customers internally<li> <li><b>Program Management <b>Collaborate cross functionally with other departments within Contentsquare to aid them in the customer lifecycle ensure the success of the partnership and ultimately secure customer renewal<li> <li><b>Success Planning <b>Hold regular calls with customers to help them strategize best how to use the products to achieve their goals answer questions relating to the product and keep customers informed of Contentsquare news and product updates<li> <li><b>Subject Matter Expertise <b>Contribute to the customers digital CX strategy and optimization roadmap in collaboration with Professional Service Team members and Solution Experts<li> <li><b>Upsell Identification <b>Collaborate with Sales teams to identify and drive growth opportunities contributing to upsell targets<li> <li><b>Renewal Management <b>Drive renewals to successful completion in close collaboration with Sales to achieve gross retention targets<li> <li><b>Thought Leadership <b>Proactively lead and maintain ongoing relationship with Executive Sponsors through Strategic Business Reviews and Executive summaries includes sharing of best practices thought leadership and industry trends<li> <li><b>Commercial Discussions <b>Own the renewal process for low growth accounts developing and executing strategies to ensure high renewal rates and minimize churn<li> <ul><p><b>What youll need to succeed<b> <p><ul><li>35 years experience in CSM or similar customerfacing role with a strong track record of driving renewals and upsells in a SaaS or subscriptionbased business<li> <li>Highly organized with the ability to manage a large and varied book of business including in size industry and use case <li> <li>Exceptional relationship management with an emphasis on the ability to build maintain and grow relationships at executive level<li> <li>Comfortable collaborating with various teams but ultimately acting as key decision maker<li> <li>Strong team player with the natural ability to collaborate effectively across departments and functions to achieve common goals<li> <li>Analytics mindset comfortable analyzing digital customer experience metrics and leveraging insights to generate actionable recommendations for web and app optimizations<li> <li>Proficient understanding of web and mobile app architecture design and development <li> <li>Ability to thrive in a fastpaced dynamic environment and effectively manage competing priorities<li> <li>Proven experience in a customerfacing role with a strong track record of driving renewals and upsells in a SaaS or subscriptionbased business<li> <li>Exceptional communication and negotiation skills with the ability to influence and persuade at all levels of an organization<li> <ul><p> <p><p><b>Why you should join Contentsquare<b><p> <p><br ><p> <p>▪️ Were humans first We hire dedicated people and provide them with the trust resources and flexibility to get the job done<p> <p>▪️ We invest in our people through career development mentorship social events philanthropic activities and competitive benefits<p> <p>▪️ We are a fastgrowing company with a track record of success over the past 12 years yet we operate with the agility of a startup That means a huge chance to create an immediate and lasting impact<p> <p>▪️ Our clients partners and investors love our industryleading product<p> <p><br ><p> <p><b>To keep our employees happy and engaged we are always assessing the benefitsperks we offer to ensure we are competitive Here are a few we want to highlight<b><p> <p><br ><p> <p>▪️ Virtual onboarding Hackathon and various opportunities to interact with your team and global colleagues both on and offsite each year<p> <p>▪️ Work flexibility hybrid and remote work policies<p> <p>▪️ Generous paid timeoff policy every location is different<p> <p>▪️Immediate eligibility for birthing and nonbirthing parental leave<p> <p>▪️Wellbeing and Home Office allowances<p> <p>▪️A Culture Crew in every country to coordinate regular outings such as game nights movie nights and happy hours<p> <p>▪️ Every fulltime employee receives stock options allowing them to share in the companys success<p> <p>▪️We offer many benefits in various countries ask your recruiter for more information<p> <p><br ><p> <p><b>We are a 2024 Circle Back Initiative Employer we commit to responding to every applicant<b><p> <p><br ><p> <p><b>Contentsquare is an equal opportunity employer Qualified applicants will receive consideration for employment without regard to sex gender identity sexual orientation race color religion national origin disability protected veteran status age or any other characteristic protected by law<b><p> <p><br ><p> <p><b>Your personal data is used by Contentsquare for recruitment purposes only Read ourJob Candidate PrivacyNotice to find out more about data protection at Contentsquare and your rights You can exercise your rights by using our dedicated Data Subject Rights Portal here <b><p> <p><br ><p> <p><b>Your personal data will be securely stored in our hosting providers data center in Oregon US west We have implemented appropriate transfer mechanisms under applicable data protection laws<b><p> <p><p>
Senior Account Manager
Company: Contentsquare
Location: Greater Denver Area
Posted Dec 20, 2023
Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. You may also be offered incentive compensation, bonus, equity, and benefits. We hire dedicated people and provide them with the trust, resources and flexibility to get the job done ▪️ We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits ▪️ We are a fast-growing company with a track record of success over the past 12 years, yet we operate with the agility of a startup. Martech experience required. We have implemented appropriate transfer mechanisms under applicable data protection laws. Your personal data is used by Contentsquare for recruitment purposes only. Why you should join Contentsquare: ▪️ We’re humans first. The position will interface across all Company teams and functions including Consultants, Customer Success Managers, Pre-sales Engineers, Finance and Legal, in order to ensure both customer and Company goals are successfully met. You can exercise your rights by using our dedicated Data Subject Rights Portal here. Your personal data will be securely stored in our hosting provider’s data center in Oregon (US west).
Associate Legal Commercial Counsel
Company: Contentsquare
Location: New York City, NY
Posted Dec 05, 2023
Contentsquare is a digital experience analytics company that is seeking an entrepreneurial and sales-driven Associate Commercial Counsel. The company is a fast-growing company with a track record of success and offers a range of benefits and perks to its employees.
Executive Assistant
Company: Contentsquare
Location: New York City, NY
Posted Mar 21, 2024
Contentsquare, a digital experience analytics company founded in France in 2012, is seeking an Executive Assistant to support CEO Jonathan Cherki in New York City. The role involves managing the CEO's calendar, arranging travel, and communicating with internal departments. The ideal candidate should have a Bachelor's degree, proficiency in G Suite, and strong organizational skills. Contentsquare offers a fast-growing environment, competitive benefits, and a commitment to diversity and inclusion.