Jobs at Dapper Labs
396,723 open positions
Resident Architect (US - West)
Company: dbt Labs
Location: Remote
Posted Sep 20, 2023
We're committed to building an inclusive team that welcomes a diversity of perspectives, people, and backgrounds regardless of race, color, national origin, gender, sexual orientation, age, religion, disability, citizenship, veteran status, or any other protected status. Our customers include JetBlue, Hubspot, Vodafone New Zealand, and Dunelm. For employees outside the United States, dbt Labs offers a competitive benefits package. We’re backed by top investors including Andreessen Horowitz, Sequoia Capital, and Altimeter. Today, there are 20,000 companies using dbt every week, 65,000 practitioners in the dbt Community Slack, and 3,500 companies paying for dbt Cloud. dbt is synonymous with the practice of analytics engineering, defining an entire industry. ), 401k w/3% guaranteed contribution, excellent healthcare, paid parental leave and a home office stipend. Please reach out to us directly at [email protected] if you need assistance or an accommodation. Want to learn more about our focus on Diversity, Equity and Inclusion at dbt Labs? Our product, dbt, is used by thousands of companies. Check out our DEI page here. dbt Labs reserves the right to amend or withdraw the posting at any time.
Resident Architect (US - East)
Company: dbt Labs
Location: Remote
Posted Sep 20, 2023
We're committed to building an inclusive team that welcomes a diversity of perspectives, people, and backgrounds regardless of race, color, national origin, gender, sexual orientation, age, religion, disability, citizenship, veteran status, or any other protected status. Our customers include JetBlue, Hubspot, Vodafone New Zealand, and Dunelm. For employees outside the United States, dbt Labs offers a competitive benefits package. We’re backed by top investors including Andreessen Horowitz, Sequoia Capital, and Altimeter. Today, there are 20,000 companies using dbt every week, 65,000 practitioners in the dbt Community Slack, and 3,500 companies paying for dbt Cloud. dbt is synonymous with the practice of analytics engineering, defining an entire industry. ), 401k w/3% guaranteed contribution, excellent healthcare, paid parental leave and a home office stipend. Please reach out to us directly at [email protected] if you need assistance or an accommodation. Want to learn more about our focus on Diversity, Equity and Inclusion at dbt Labs? Our product, dbt, is used by thousands of companies. Check out our DEI page here. dbt Labs reserves the right to amend or withdraw the posting at any time.
Security Engineer
Company: dbt Labs
Location: Remote
Posted Sep 19, 2023
We're committed to building an inclusive team that welcomes a diversity of perspectives, people, and backgrounds regardless of race, color, national origin, gender, sexual orientation, age, religion, disability, citizenship, veteran status, or any other protected status. For employees outside the United States, dbt Labs offers a competitive benefits package. Our customers include JetBlue, Hubspot, Vodafone New Zealand, and Dunelm. We’re backed by top investors including Andreessen Horowitz, Sequoia Capital, and Altimeter. Today, there are 20,000 companies using dbt every week, 65,000 practitioners in the dbt Community Slack, and 3,500 companies paying for dbt Cloud. ), 401k w/ 3% guaranteed contribution, excellent healthcare, paid parental leave (16 weeks), wellness stipend, and a home office stipend. Please reach out to us directly at [email protected] if you need assistance or an accommodation. Want to learn more about our focus on Diversity, Equity and Inclusion at dbt Labs? dbt is synonymous with the practice of analytics engineering, defining an entire industry. Check out our DEI page here. dbt Labs reserves the right to amend or withdraw the posting at any time. We feel strongly that whether or not your experience exactly fits the job description, your passion and skills will stand out and set you apart even if your career has taken some twists and turns. If you are on the fence about whether you meet our requirements, we encourage you to apply anyway!
Security Engineer
Company: dbt Labs
Location: Remote
Posted Sep 19, 2023
We're committed to building an inclusive team that welcomes a diversity of perspectives, people, and backgrounds regardless of race, color, national origin, gender, sexual orientation, age, religion, disability, citizenship, veteran status, or any other protected status. Our customers include JetBlue, Hubspot, Vodafone New Zealand, and Dunelm. We’re backed by top investors including Andreessen Horowitz, Sequoia Capital, and Altimeter. Today, there are 20,000 companies using dbt every week, 65,000 practitioners in the dbt Community Slack, and 3,500 companies paying for dbt Cloud. ), 401k w/ 3% guaranteed contribution, excellent healthcare, paid parental leave (16 weeks), wellness stipend, and a home office stipend. Please reach out to us directly at [email protected] if you need assistance or an accommodation. Want to learn more about our focus on Diversity, Equity and Inclusion at dbt Labs? dbt is synonymous with the practice of analytics engineering, defining an entire industry. Check out our DEI page here. dbt Labs reserves the right to amend or withdraw the posting at any time.Privacy NoticeSupplement to Privacy Notice - CaliforniansSupplement to Privacy Notice - EEA/UK We feel strongly that whether or not your experience exactly fits the job description, your passion and skills will stand out and set you apart even if your career has taken some twists and turns. If you are on the fence about whether you meet our requirements, we encourage you to apply anyway! We recently raised our series D: read the announcement here!dbt Labs is an equal opportunity employer.
Sr. Security Engineer
Company: dbt Labs
Location: Remote
Posted Sep 19, 2023
We're committed to building an inclusive team that welcomes a diversity of perspectives, people, and backgrounds regardless of race, color, national origin, gender, sexual orientation, age, religion, disability, citizenship, veteran status, or any other protected status. For employees outside the United States, dbt Labs offers a competitive benefits package. Our customers include JetBlue, Hubspot, Vodafone New Zealand, and Dunelm. We’re backed by top investors including Andreessen Horowitz, Sequoia Capital, and Altimeter. Today, there are 20,000 companies using dbt every week, 65,000 practitioners in the dbt Community Slack, and 3,500 companies paying for dbt Cloud. ), 401k w/ 3% guaranteed contribution, excellent healthcare, paid parental leave (16 weeks), wellness stipend, and a home office stipend. Please reach out to us directly at [email protected] if you need assistance or an accommodation. Want to learn more about our focus on Diversity, Equity and Inclusion at dbt Labs? dbt is synonymous with the practice of analytics engineering, defining an entire industry. Check out our DEI page here. dbt Labs reserves the right to amend or withdraw the posting at any time. We feel strongly that whether or not your experience exactly fits the job description, your passion and skills will stand out and set you apart even if your career has taken some twists and turns. If you are on the fence about whether you meet our requirements, we encourage you to apply anyway!
Technical Support Engineer (Remote, Americas PST)
Company: Grafana Labs
Location: Other US Location
Posted Sep 21, 2023
If you're excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. We will recruit, train, compensate and promote regardless of race, religion, colour, national origin, gender, disability, age, veteran status, and all the other fascinating characteristics that make us different and unique. We believe that equality and diversity builds a strong organisation and we’re working hard to make sure that’s the foundation of our organisation as we grow. For information about how your personal data is used once you’ve applied to a job, check out our privacy policy. The Grafana stack has grown to include four other open source projects, Grafana Loki (for logs), Grafana Tempo (for traces), Grafana Mimir (for metrics), and Grafana OnCall (for on-call management). Benefits: For more information about the perks and benefits of working at Grafana, please check out our careers page. Equal Opportunity Employer: At Grafana Labs we’re building a company where a diverse mix of talented people want to come, stay, and do their best work. Grafana Labs also helps companies including Bloomberg, JPMorgan Chase, and eBay manage their observability strategies with full-stack offerings that can be run fully managed with Grafana Cloud, or self-managed with Grafana Enterprise Stack. Benefits include equity, bonus (if applicable) and other benefits listed here. About Grafana Labs: There are more than 950,000 active installations of Grafana around the globe, monitoring everything from beehives to climate change in the Alps. We’re looking for an experienced, versatile, and highly motivated Technical Support Engineer to join the team.As a Technical Support Engineer, you'll be a member of the fast-growing Customer Experience team, and be responsible for providing specialized support for Grafana Labs customers. You'll support the entire observability stack, from front-end Grafana panels to metrics, logs, and traces. In this role, you’ll also get hands-on experience with a multitude of unique open source projects providing extensive learning opportunities within our Cloud, Enterprise, and Open Source offerings. What you'll be doing: Debugging customer issues by attempting to replicate in lab environments (AWS, Azure, GCP, Kubernetes, Docker/containers, and dozens of test data sources) Utilizing SSO/SAML experience to help customers in securing their Grafana instancesEvaluating errors or discrepancies within customer dashboard panels and determining root causeReviewing configuration files and recommending best practices (Debug logs, JSON, YAML)Troubleshooting connectivity to various data sources and pluginsOpening Github issues and partnering with software developers in order to solve issues, address bug fixes, or report security vulnerabilitiesAssessing performance issues with queries, visualizations, and alerting (PromQL, LogQL)Manage customer cases by providing timely and accurate information via phone, video meetings, email, ticketing, and chatContribute to internal knowledge base and share information about technical issues within your teamInform customers about new features and functionalityGather and share customer feedback with Product, Sales, and Customer Success teamsProvide training to new and existing team members and help with the onboarding process for new customersWhat you'll bring to the team:A background knowledge of any of the following fields is desired:Observability, cloud systems administration, containerization, devops, logs, metrics, tracing, kubernetes and general enterprise open source technologyA willingness to learn and aptitude to master our products and become a trusted advisor to our customersYou will be comfortable engaging with a range of customers from small businesses to Fortune 500 clients and you will love putting the customer first in all of your actionsYou must be proficient in the troubleshooting process and have strong researching skillsYou will be required to work with multiple Engineering teams but should be able to do more than just triage and escalate. We’re looking for people who can go all the way to root-cause analysis as they become more familiar with the products/technologiesSolid experience with CRM software, help desk software and remote support toolsExperience delivering client-focussed solutions to customer needsExcellent listening, problem solving and communication skillsYou are patient, friendly and practice empathy in all of your interactions to deliver first class customer serviceIn the United States, the Base compensation range for this role is $102,000 - $120,000. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. We know that our company runs on the hard work and the dedication of our passionate and creative employees. The instantly recognizable dashboards have been spotted everywhere from a NASA launch and Minecraft HQ to Wimbledon and the Tour de France.
Senior Marketing Operations Manager - New York, NY
Company: Cockroach Labs
Location: New York City, NY
Posted Sep 17, 2023
Salary is one component of the Cockroach Labs’ total rewards package, which includes stock options, health insurance, life and disability insurance, funds towards professional development resources, flexible PTO, paid holidays, and parental leave, to name a few! Actual salaries may vary and fall outside of this range depending on factors such as a candidate’s qualifications, geographic location, skills, experience, and competencies. We set standard ranges for all U.S.-based roles based on function, level, and geographic location, benchmarked against similar stage growth companies. Survive anything. Thrive everywhere.” When she’s not working, you can find her working out, hiking, hanging out with her family (including their dog!) In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. In addition, we are often open to a wide variety of profiles, and recognize that the person we hire may be less experienced (or more senior) than this job description as posted. She has experience in events, demand gen and has a passion for marketing operations. Kayla is incredibly grateful to be a part of the Cockroach Labs team as we help companies, “Scale fast. If you need additional accommodations to feel comfortable during your interview process, please email us at [email protected] annual anticipated base salary range for U.S. candidates for this role is USD $115,000 to $145,000, plus commission if a sales role.
Senior UI Developer - Remote - Latin America
Company: FullStack Labs
Location: Remote
Posted Sep 17, 2023
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. *Our client Net Promoter Score of 68, twice the industry average.The position:We're looking to hire one Senior UI Developer with strong knowledge in React.js, Redux, and Electron to join our team. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form, which can be provided upon request during our hiring and interview process. Learn more about our Applicants Privacy Notice. *Our 4.5-star rating on GlassDoor. We help organizations like Uber, GoDaddy, MGM, Siemens, Stanford University, and the State of California, build distributed software development teams, and deliver transformational digital solutions. *Having delivered hundreds of successful custom software solutions, which have positively impacted the lives and careers of millions of users. You'll work with our incredible clients in one of two ways: Team Augmentation: You will integrate yourself directly into our client's team and work alongside their existing designers and engineers on a daily basis.Design & Build: You will work on a FullStack product team to build and deliver a product to our clients. What we are looking for:10+ years of software design and development experience.Strong JavaScript and object-oriented programming skills.Meaningful experience using React.Experience with Redux.Experience with Electron.Excellent debugging skills.Experience working on large, complex systems.Experience working on Agile / Scrum teams.An understanding of best practices and a commitment to following them.Ability to work through new and difficult issues and contribute to libraries as needed.A positive mindset and can-do attitude.Benefits:Competitive pay in your local currency100% remote workThe ability to work with leading startups and Fortune 500 companiesEnglish ClassesVirtual company events each monthAmple opportunity for career advancementContinuing education opportunitiesDepending on your location other benefits may applyFullStack is proud to be an equal opportunity workplace. *Building highly-skilled software development teams for hundreds of the world’s greatest companies. As an employee-first company, we focus on hiring the most talented software designers and developers in the western hemisphere, by creating a positive, respectful, and supportive work environment where they can achieve their greatest potential.We’re most proud of:*Offering life-changing career opportunities to talented software professionals across the Americas. FullStack is the fastest-growing software consultancy in the Americas.
Blockchain Automation and Test Engineer
Company: O(1) Labs
Location: Remote
Posted Sep 20, 2023
People of color, LGBTQ individuals, women, and people with disabilities are strongly encouraged to apply. Within the range, individual pay is determined by role, level, and additional factors, including job-related skills and experience. Your recruiter can share more about the specific salary range during the hiring process.We are committed to building a diverse, inclusive company. Our salary ranges are determined by role and level. We also offer competitive compensation both in salary and equity as well as top-of-the-market benefits.The role includes:Developing automation tests and tooling to ensure high levels of quality and correctnessWorking with the team to identify and implement the metrics, monitoring and alerting that indicate application quality and network healthBeing the steward of testing best practicesTroubleshooting and debugging test failures and bug reportsThere is no need to have prior experience in blockchain or cryptocurrency however Quality Assurance, SDET/STE or Testing experience is necessary. The ideal candidate will be motivated and excited to engage on green field projects and will have interest or experience in any of the following:Blockchain and/or cryptocurrencyDistributed systemsNetworkingSecurityFunctional programmingProgramming language theorySecurityExperience in QA is the only hard requirement; we're more interested in learning about your individual background! About UsO(1) Labs is the team that incubated, launched and contributes to Mina Protocol, a Layer 1 blockchain that compresses the blockchain from hundreds of gigabytes down to the size of a few tweets and can scale to millions of users while remaining decentralized enough for cell phones to be fully verifying nodes. Using the power of Mina and zk technology we are at the forefront of building a privacy centered Web 3.0. With this work we are driving the potential to reimagine social structures. We are looking for an engineer with a focus on quality to help us build out our QA tooling and automated testing practices. This is a chance to join a small, collaborative team and have a ton of independence while working on fascinating problems that span software engineering, systems design, cryptography, and computing. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position for remote roles. We believe in and are dedicated to incorporating diverse perspectives from conception through realization.We are based in San Francisco, CA but our team is spread out around the world and offer competitive compensation both in salary and equity as well as top-of-the-market benefits.If you'd be interested in talking further, please get in touch by sending an email with your resume and the subject "Blockchain Automation and Test Engineer" to [email protected] US base salary range for this full-time position is for $188,125 to $195,000 + equity + benefits. We are looking for talented and motivated engineers to join the Engineering team at O(1) Labs. This is a chance to join a small, collaborative team and have a ton of independence while working on fascinating cross-disciplinary problems in computing and building on the first cryptocurrency protocol with a succinct blockchain, Mina Protocol.The RoleCryptocurrency is a domain where correctness really counts.
Senior Compensation Analyst
Company: Grafana Labs
Location: Other US Location
Posted Sep 20, 2023
We believe that equality and diversity builds a strong organisation and we’re working hard to make sure that’s the foundation of our organisation as we grow. For information about how your personal data is used once you’ve applied to a job, check out our privacy policy. If you're excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. We will recruit, train, compensate and promote regardless of race, religion, colour, national origin, gender, disability, age, veteran status, and all the other fascinating characteristics that make us different and unique. The Grafana stack has grown to include four other open source projects, Grafana Loki (for logs), Grafana Tempo (for traces), Grafana Mimir (for metrics), and Grafana OnCall (for on-call management). Benefits: For more information about the perks and benefits of working at Grafana, please check out our careers page. Equal Opportunity Employer: At Grafana Labs we’re building a company where a diverse mix of talented people want to come, stay, and do their best work. Grafana Labs also helps companies including Bloomberg, JPMorgan Chase, and eBay manage their observability strategies with full-stack offerings that can be run fully managed with Grafana Cloud, or self-managed with Grafana Enterprise Stack. Benefits include equity, bonus (if applicable) and other benefits listed here. About Grafana Labs: There are more than 950,000 active installations of Grafana around the globe, monitoring everything from beehives to climate change in the Alps. Actual compensation may vary based on level, experience, and skillset as assessed in the interview. Support annual compensation review and promotion processes. Provide analytical support and data analysis, preparing ad-hoc and regular reports Conduct strategic analysis of workforce data to identify trends and provide actionable recommendations, including researching best practices Ensure compliance with all applicable global compensation regulationsParticipate in special projects and collaborate cross-functionally, including compensation support for establishing new countries/regionsRequirements: 3-5 years experience in a global compensation role where you have experience with broad-based, sales team, and executive compensation programs, and have prepared compensation committee materials. Operate at multiple altitudes, prioritize workload and manage multiple projects and tasksYou should have superior analytical and problem solving skills with a strong focus on attention to detail whilst delivering against tight deadlinesIdeally you will have experience of working remotely and/or internationally coordinating with peers and team members globally and understand the challenges and opportunities of remote working and remote communication You will need to be an excellent communicator in all channels (in person, online, in writing) and able to form strong working relationships both in person and virtually You will be highly approachable while successfully being able to provide a customer service approach to your role ensuring that everyone, locally and internationally, views you as a “go to” personYou will be in the detail and happy to own your administrative tasks through to completionCertified Compensation Professional (CCP) designation preferredIn the United States, the Base (OTE for commission positions) compensation range for this role is $135,500- $162,600. Partner with our People team to ensure salary, bonus and equity communications are delivered with maximum impactAct as a subject matter expert regarding emerging and evolving external market trends in executive compensation that impact the design and disclosure of compensation, including corporate governance, legislative and regulatory landscape, proxy advisor policies, and investor concernsSupport internal and external executive-level compensation offers, ensuring market competitiveness and internal equityAssist with the preparation of the Compensation Committee materials and provide supporting analytics and reports; manage the process and timeline for meeting preparationTrain and enable People team and business leaders on compensation philosophy, strategy, and processes; maintain internal compensation toolkit; update and leverage compensation software Maintain Workday Advanced Compensation module configuration; collaborate with HRIS team to ensure the system is regularly updated to reflect changes to structures, programs, and profiles. You will love this role if you thrive in a fast-paced environment where you have the opportunity to dig into the details, conduct analyses and provide consultation on a day-to-day basis related to compensation recommendations, strategy, design, and effectiveness. The responsibilities listed below are a sampling of the projects you would help to support and lead.Responsibilities:Deliver guidance and advisory services to People team and business partners on compensation matters to ensure a balanced approach of market competitiveness to drive attraction and retention of talent while facilitating internal equity across the organizationPerform regular compensation benchmarking; participate in salary surveys, analyze market and peer group data trends and evaluate impact; review and age structures annually Drive annual compensation review and equity planning processes including timelines, communications, budget, systems/tools configuration and testing, training, reporting and calibration. We know that our company runs on the hard work and the dedication of our passionate and creative employees.
Sr. Security Engineer
Company: dbt Labs
Location: Remote
Posted Sep 19, 2023
We're committed to building an inclusive team that welcomes a diversity of perspectives, people, and backgrounds regardless of race, color, national origin, gender, sexual orientation, age, religion, disability, citizenship, veteran status, or any other protected status. Our customers include JetBlue, Hubspot, Vodafone New Zealand, and Dunelm. We’re backed by top investors including Andreessen Horowitz, Sequoia Capital, and Altimeter. Today, there are 20,000 companies using dbt every week, 65,000 practitioners in the dbt Community Slack, and 3,500 companies paying for dbt Cloud. ), 401k w/ 3% guaranteed contribution, excellent healthcare, paid parental leave (16 weeks), wellness stipend, and a home office stipend. Please reach out to us directly at [email protected] if you need assistance or an accommodation. Want to learn more about our focus on Diversity, Equity and Inclusion at dbt Labs? dbt is synonymous with the practice of analytics engineering, defining an entire industry. Check out our DEI page here. dbt Labs reserves the right to amend or withdraw the posting at any time.Privacy NoticeSupplement to Privacy Notice - CaliforniansSupplement to Privacy Notice - EEA/UK We feel strongly that whether or not your experience exactly fits the job description, your passion and skills will stand out and set you apart even if your career has taken some twists and turns. If you are on the fence about whether you meet our requirements, we encourage you to apply anyway! For employees outside the United States, dbt Labs offers a competitive benefits package*Equity or comparable benefits may be offered depending on the legal limitationsWhat to expect in the hiring process (all video interviews unless accommodations are needed):Interview with Talent Acquisition PartnerInterview with Hiring ManagerTechnical Screen (Scripting)Team Interviews (Secure System Design and Technical Security)OfferLI-RC1Who we areAt dbt Labs, we have developed strong opinions on how companies should practice analytics.Specifically, we believe that:Code, not graphical user interfaces, is the best abstraction to express complex analytic logicData analysts should adopt similar practices and tools to software developersCritical analytics infrastructure should be controlled by its users as open source softwareAnalytic code itself&8202;—&8202;not just analytics tools&8202;—&8202;will increasingly be open sourceIt turns out that a lot of other people believe this too!
Support Specialist (Billing) Grafana Self Serve (Remote, EST)
Company: Grafana Labs
Location: Other US Location
Posted Sep 21, 2023
If you're excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. We will recruit, train, compensate and promote regardless of race, religion, colour, national origin, gender, disability, age, veteran status, and all the other fascinating characteristics that make us different and unique. We believe that equality and diversity builds a strong organisation and we’re working hard to make sure that’s the foundation of our organisation as we grow. For information about how your personal data is used once you’ve applied to a job, check out our privacy policy. The Grafana stack has grown to include four other open source projects, Grafana Loki (for logs), Grafana Tempo (for traces), Grafana Mimir (for metrics), and Grafana OnCall (for on-call management). Benefits: For more information about the perks and benefits of working at Grafana, please check out our careers page. Equal Opportunity Employer: At Grafana Labs we’re building a company where a diverse mix of talented people want to come, stay, and do their best work. Grafana Labs also helps companies including Bloomberg, JPMorgan Chase, and eBay manage their observability strategies with full-stack offerings that can be run fully managed with Grafana Cloud, or self-managed with Grafana Enterprise Stack. Benefits include equity, bonus (if applicable), and other benefits listed on our careers page. About Grafana Labs: There are more than 950,000 active installations of Grafana around the globe, monitoring everything from beehives to climate change in the Alps. You will have the exciting opportunity to help drive process improvements, contribute to the team knowledge base, and help further define and grow this role, making it an ideal position for someone who is both detail-oriented and passionate about the customer experience.Responsibilities:Responsible for monitoring support requests and addressing customer inquiries related to billing, payment processing, and invoices promptly and professionally, providing exceptional customer service.Investigate and resolve billing discrepancies or disputes, collaborating with cross-functional teams to find effective solutions.Triage complex billing related issues to experts via path of escalation.Conduct calls with customers when necessary to clarify billing scenarios.Continuously evaluate and improve billing processes, identifying areas for optimization and automation to enhance efficiency and accuracy.Educate customers on billing procedures, policies, and payment options to ensure clarity and transparency.Requirements:3+ years of work experience in customer support, focused on billing, accounting, finance, or accounts receivable.Experience working with pay-as-you-go monthly billing models; data visualization or data storage product experience is a plusExperience working in ticketing systems (Zendesk preferred)Proficiency in using billing software and financial systems; experience with cloud-based billing systems is a plus (Smartsheets, NetSuite, Adyen, Google Sheets).Strong analytical skills and attention to detail, with the ability to identify and resolve billing discrepancies.Exceptional communication and interpersonal skills, with the ability to interact professionally with customers and colleagues.Strong problem-solving abilities and a proactive attitude toward process improvement.Eagerness to frequently adapt and learn in a fast-paced environment.Ability to work independently and collaboratively within a team environment.In the United States, the base compensation range for this role is $60,000 - $65,000. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. We are seeking a talented and motivated Billing Specialist to join our customer support team and play a pivotal role in shaping our billing processes and ensuring customer satisfaction.As a Billing Specialist, you will be a key contributor within the support team, helping address inquiries or issues related to the billing of Grafana products, which will enable the support organization to further scale operations. We know that our company runs on the hard work and the dedication of our passionate and creative employees. The instantly recognizable dashboards have been spotted everywhere from a NASA launch and Minecraft HQ to Wimbledon and the Tour de France. This is an exciting opportunity to join a technology startup in a high growth phase.