Jobs at Dropbox
Dropbox, founded in 2007 by Drew Houston and Arash Ferdowsi, pioneered consumer cloud storage and has expanded into collaboration tools like Paper, Smart Sync, and advanced security features for enterprise users. With over 590 million users worldwide, the company remains a benchmark for file synchronization and data management in the tech industry.
Engineering roles dominate Dropbox’s hiring pipeline: software engineers, devops, security specialists, and data scientists build scalable, secure systems that handle terabytes of data daily. Product, design, and UX teams shape the user experience across web, desktop, and mobile platforms. Sales, marketing, and finance positions support the business side for a global customer base in over 190 countries.
Job Transparency offers real‑time salary ranges, employee sentiment, and interview insights for every Dropbox listing. By reviewing this data side‑by‑side, candidates can negotiate confidently, choose roles that match their compensation expectations, and assess company culture before submitting an application.
Director of Product - Web Experience
Company: Dropbox
Location: Canada
Posted Jan 21, 2025
The Director of Product for Dropbox's Web platform will drive the evolution of Dropbox.com, focusing on a customer-centric approach. This role involves defining the vision and strategy for the web experience, aligning with business objectives and user needs. Key responsibilities include championing a customer-first mindset, leading web roadmap development, collaborating cross-functionally, optimizing with data, aligning with marketing strategies, leading a high-performing team, and communicating with stakeholders. The ideal candidate should have 10+ years of product management experience, deep web expertise, leadership skills, analytical acumen, a user-centric mindset, and strong collaboration and communication skills.
Support Engineering Intern
Company: Dropbox
Location: Canada
Posted Dec 31, 2024
This is a description of a Support Engineering internship at Dropbox. The role involves driving enablement initiatives, collaborating with cross-functional teams, and optimizing workflows. The intern will work on various tasks such as troubleshooting, developing AI-driven workflows, creating dashboards, and analyzing data. The internship offers a 12-week program with two start dates in Summer 2025. The required qualifications include a degree in Computer Science or a related field, problem-solving skills, and knowledge of APIs and programming languages. Preferred qualifications include familiarity with coding in various languages, understanding of AIML technologies, and experience deploying AI technologies in customer support environments.
Revenue Accountant
Company: Dropbox
Location: USA
Posted Jan 22, 2025
The Revenue Accountant role involves supporting the revenue accounting team, contributing to the monthly and quarterly financial close, and assisting in the design and scaling of revenue accounting processes. The role requires advanced MS Excel skills, experience in applying revenue accounting guidance ASC 606, and the ability to work closely with Dropbox's ITS team for system improvements. The ideal candidate should have a BSBA in Accounting/Finance, CPA license, and 4+ years of experience in revenue accounting, preferably with a public accounting background and experience with Oracle ERP and Payment Processors like Adyen, Braintree, and Paymentech.
Senior Benefits Partner
Company: Dropbox
Location: USA
Posted Jan 20, 2025
The Senior Benefits Partner role involves strategic design, delivery, and optimization of Dropbox's benefits programs in the US and Canada. This role requires extensive experience in benefits management, strategic planning, and execution. The individual will lead the management of benefit plans, act as a liaison with brokers, providers, and vendors, and partner with senior leadership to implement benefit strategies. They will also own the execution of benefits-related projects, develop scalable processes, and collaborate with various teams to ensure seamless integration and execution of benefit programs. The role offers high visibility, opportunities to innovate, and a direct impact on employee experience and Dropbox's position as an employer of choice.
Product Support Representative
Company: Dropbox
Location: USA
Posted Jan 08, 2025
This role involves providing technical support for Dropbox products, including Sync, Capture, Backup, DocSend, Dropbox Sign, and more. The support is delivered via phone, email, and chat. The ideal candidate should have 2+ years of experience in technical support and customer-facing roles, preferably with Enterprise Premium or White Glove level support. Knowledge of troubleshooting desktop operating systems, strong communication skills, and the ability to convey complex technical information in user-friendly ways are required. The role also involves working with tools like Slack, Jira, Zendesk, and Zoom, and may require working on weekends and holidays. The candidate should be a team player, possess good judgment, and maintain confidentiality of sensitive customer data. Preferred qualifications include experience on high-volume support teams, deep technical knowledge, and experience with Zendesk.
Customer Education Program Manager
Company: Dropbox
Location: Canada
Posted Jan 22, 2025
The role involves designing and implementing innovative training solutions to enhance customer onboarding and activation journeys. The Customer Education Program Manager will drive initiatives for high-quality, customer-centric support experiences. Responsibilities include developing educational programs, managing workflows with third-party contributors, collaborating with product teams, and analyzing customer feedback. Requirements include proven experience in training leadership, understanding of training program design, LMS experience, strong communication skills, self-learning abilities, and project management skills. Preferred qualifications include 5+ years in customer education, a degree in Instructional Design, platform management expertise, relevant certifications, and AI and personalization knowledge.
Senior Account Executive
Company: Dropbox
Location: USA
Posted Jan 20, 2025
The role of a Senior Account Executive involves taking ownership of a territory to bring in high-value net new logo opportunities. This requires building relationships with executive-level contacts, co-selling with channel partners, and being adaptable to changing environments. The successful candidate should have experience in B2B software sales, a hunter's mindset, and strong negotiation and closing skills. They should also be able to collaborate effectively with internal teams and channel partners, and have extensive experience utilizing a CRM. The role involves developing a territory-specific account acquisition strategy, identifying and qualifying leads, and constantly generating pipeline through various techniques.
Account Executive
Company: Dropbox
Location: USA
Posted Jan 20, 2025
The Account Executive role involves taking ownership of a territory to bring in high-value net new logo opportunities. The successful candidate should have experience in B2B software sales, building relationships with mid-level and executive contacts, and a hunter's mindset for pipeline generation. Responsibilities include developing a targeted account acquisition strategy, building relationships with key decision-makers, collaborating with internal teams, and generating pipeline through various techniques. Requirements include 4+ years of sales experience, a track record of closing strategic deals, and strong negotiation and closing skills. Preferred qualifications include a BA/BS degree, general knowledge of generative AI, and experience with accounts ranging from 200 to 1000+ seats.
Data Engineer - Business Intelligence
Company: Dropbox
Location: USA
Posted Jan 08, 2025
The Business Intelligence Engineer role at Dropbox involves designing, building, and delivering data-driven solutions to empower teams to make informed decisions. The ideal candidate should have a passion for turning messy data into actionable insights, knowledge of data warehouse modeling, and expertise in data visualization. They will collaborate with various teams, build reliable data pipelines, and maintain high standards for data governance, privacy, and security. The role requires a BS degree in Computer Science or a related field, 5+ years of Python and SQL experience, and experience with schema design, dimensional data modeling, and scalable data architecture.
Principal Product Marketing Manager - Pricing and Packaging
Company: Dropbox
Location: USA
Posted Jan 22, 2025
The company is seeking a Senior Manager of Pricing and Packaging with 8+ years of experience in the technology industry. The role involves developing and implementing a cohesive company-level pricing and packaging strategy, driving revenue growth through innovative pricing models, leading customer research initiatives, and collaborating with cross-functional teams. The ideal candidate should have a strong understanding of pricing frameworks, advanced analytical skills, and the ability to incorporate customer research into monetization strategies.
Director of Product - Web Experience
Company: Dropbox
Location: USA
Posted Jan 21, 2025
The Director of Product for Dropbox's Web platform will drive the evolution of Dropbox.com, focusing on a customer-centric approach. This role involves defining the vision and strategy for the web experience, aligning with business objectives and user needs. Key responsibilities include championing a customer-first mindset, leading web roadmap development, collaborating cross-functionally, optimizing with data, aligning with marketing strategies, leading a high-performing team, and communicating with stakeholders. The ideal candidate should have 10+ years of product management experience, deep web expertise, leadership skills, analytical acumen, a user-centric mindset, collaboration skills, and strong communication abilities.
Marketing Funnel Operations Manager
Company: Dropbox
Location: Canada
Posted Jan 20, 2025
The Marketing Funnel Operations Manager will oversee lead management across the Marketing and Sales funnel, collaborating with various teams to align lead management strategies. Responsibilities include designing and improving lead management processes, managing lead distribution systems, documenting processes, and providing data management and reporting. The ideal candidate should have 5+ years of experience in B2B Marketing Operations, expertise in Marketo, Salesforce, and LeanData, and strong analytical and collaboration skills.