Jobs at EVERSANA
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Client Success Manager
Company: EVERSANA
Location: Memphis, TN
Posted Apr 27, 2024
<p><b>Company Description<b> <p><p>At EVERSANA we are proud to be certified as a Great Place to Work across the globe Were fueled by our vision to create a healthier world How Our global team of more than 7000 employees is committed to creating and delivering nextgeneration commercialization services to the life sciences industry We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech startups to established pharmaceutical companies Our products services and solutions help bring innovative therapies to market and support the patients who depend on them Our jobs skills and talents are unique but together we make an impact every day Join us <p> <p>Across our growing organization we embrace diversity in backgrounds and experiences Improving patient lives around the world is a priority and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs We are deliberate and selfreflective about the kind of team and culture we are building We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA our people clients and most importantly the patients we serve We are EVERSANA <em> <em><p> <p><b>Job Description<b> <p><p><strong>THE POSITION<strong><br >The Client Success Manager CSM is the primary business and relationship manager for EVERSANAs Channel Management amp 3PL business As an account manager from 6 10 pharmaceutical manufacturers clients this role manages the relationship and aiding in the coordination of daytoday communications related to service delivery to help ensure appropriate service levels to attain and maintain Client Delight The Client Success Manager in conjunction with the leaders of distribution operations order to cash supply chain solutions IT and Quality establish and maintain a highly effective business relationship with our pharmaceutical clients This role works directly with senior EVERSANA and client leadership This position is responsible to establish regular touch points and business reviews including formal presentations on a regular basis and generate account plans to ensure Client Delight is achieved Additionally the role will collaborate with members of the Commercial team to align on account penetration and increased share of wallet<p> <p><strong>CRITICAL RESPONSIBILITIES<strong><p> <ul><li>Relationship Management of 610 clients as the primary relationship and escalation contact with client The primary functions for the CSM includes relationship management operational support and coordination launch readiness communication and problem solving both strategictactical <ul><li>Creating Executive summaries outlining issuesproblems and solutions<li> <li>Presenting findings and solutions to Client and EVERSANA leadership as applicable<li> <ul><li> <li>Lead interactions within EVERSANA and with clients to arrive at expected service delivery outcomes while achieving a high level of Client Delight<li> <li>Lead internal Channel Mgmt team meetings to problem solve through collaboration and communication resulting in a more efficient and effective delivery of service for the client accounts <ul><li>Suggest solutions when appropriate<li> <ul><li> <li>Maintain a highlevel adherence to department and company processes resulting in high quality client experience indepth reporting and satisfaction<li> <ul><p><strong>ESSENTIAL DUTIES AND RESPONSIBILITIES<strong><p> <p><strong>Account Management<strong><p> <ul><li>Develop exceptional relationships at all levels within the client account and EVERSANA<li> <li>Proactive communication within various levels at the client site to identify issues resolve issues recommended solutions and offer new services where needed<li> <li>Manage with a sense of urgency and availability as the client advocate<li> <li>Regular Business Review presentation creation and management including followup to complete deliverables<li> <li>Develop strategic account plans for each assigned client as deemed appropriate<li> <li>Act as the internal champion within the Channel Mgmt team expressing client needs and expectations<li> <li>Manage client expectations<li> <li>Utilize PowerBI to analyze KPIs and service levels for each client and effectively communicate operational performance and recommendations as needed <ul><li>Ability to analyze data and provide insights on performance to KPI targets<li> <li>Establish plans with Operations for KPIs which below target<li> <ul><li> <li>Responsible for addressing client issues requests to ensure strategic priorities are met<li> <li>Manage client escalations to resolution and when needed coordinating internally with the appropriate teamsteam members for investigationresolution<li> <li>Works cross functionally to ensure projects are delivered within established service levels<li> <li>Conduct regularly scheduled meetings with assigned clients create and distribute minutes including regular business reviews that are both strategic and tactical in nature<li> <li>Develop and update Client Account plans for assigned accounts<li> <ul><p><strong>Communication<strong><p> <ul><li>Represents the company with clients customers vendors and business partners<li> <li>Be an expert on EVERSANA Channel Management<li> <li>Lead crossfunctional teams as required and facilitate internalexternal meetings<li> <li>Manage internal and external conflict be a problem solver<li> <li>Creates a positive environment that encourages open and honest communication that is core to collaborative work relationships<li> <ul><p><strong>Travel<strong><p> <ul><li>Expected to travel 25 of the time EVERSANA facilities andor client sites<li> <ul><p><em>The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position<em><p> <p><em>An individual in this position must be able to successfully perform the essential duties and responsibilities listed above Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position<em><p> <p><b>Qualifications<b> <p><p><strong>MINIMUM QUALIFICATIONS<strong><p> <p>The requirements listed below are representative of the experience education knowledge skill andor abilities required<p> <ul><li>A college degree in Business Administration or a related field<li> <li>510 years of 3PL or Outsourced Solutions B2B account management experience Healthcare or Pharmaceutical experience a plus<li> <li>Proficiency using the following softwarehardware Microsoft Excel Microsoft Word Microsoft Outlook Microsoft power point The ability to learn and become proficient in company software packages Experience in PowerBI a plus<li> <li>Strong written verbal and interpersonal communication skills are critical to this position and embodies a collaborative work style<li> <li>Must be a good listener and able to respond to clients in a professional manner<li> <li>The ability to work independently as well as working with management on key client issues<li> <li>Excellent organizational skills with the ability to perform detailoriented work accurately handle several assignments simultaneously maintain confidential information and produce reports in a timely manner<li> <li>Exhibits an upbeat attitude a genuine interest in others and a sense of humor Energizes others and heighten morale through herhis attitude<li> <li>Possesses the ability to develop and articulate ideas and information that generate understanding<li> <li>Proves to be a professional of unquestionable integrity credibility and character who demonstrates high moral and ethical behavior<li> <li>Able to maintain high standards despite pressing deadlines establish high standards and measures do work right the first time and inspect material for flaws test new methods thoroughly reinforce excellence as a fundamental priority<li> <li>Able to take action in solving problems with exhibiting good judgment and a realistic understanding of issues able to use reason even with dealing with emotional topics review facts and weigh options<li> <li>Able to prepare for emerging client needs manage multiple projects determine project urgency in a meaningful and practical way use goals to guide actions and create detailed action plans organize and schedule people and task<li> <li>Able to act in accordance with established guidelines follow standard procedures in crisis situations communicate and enforce organizational policies and procedures recognize and constructively conform to unwritten rules or practice<li> <ul><p><strong>PREFERRED QUALIFICATIONS<strong><p> <ul><li>Experience working within the pharmaceutical supply chain industry and directly with pharmaceutical and biotech clients<li> <li>Experience collaborating and leading internal team members to resolve business issuesrequests<li> <li>Excellent interpersonal skills with the ability to productively negotiate with all levels of within a client including CSuite<li> <li>Great people skills fair kindhearted energetic client focused and be able to have fun<li> <ul><p><b>Additional Information<b> <p><p><strong>OUR CULTURAL BELIEFS<strong><p> <p><strong>Patient Minded <strong>I act with the patients best interest in mind<p> <p><strong>Client Delight <strong>I own every client experience and its impact on results<p> <p><strong>Take Action <strong>I am empowered and hold myself accountable<p> <p><strong>Embrace Diversity <strong>I create an environment of awareness and respect<p> <p><strong>Grow Talent <strong>I own my development and invest in the development of others <p> <p><strong>Win Together <strong>I passionately connect with anyone anywhere anytime to achieve results<p> <p><strong>Communication Matters <strong>I speak up to create transparent thoughtful and timely dialogue<p> <p><strong>Always Innovate <strong>I am bold and creative in everything I do<p> <p><br ><p><p>INC<p> <p><p> <p>From EVERSANAs inception Diversity Equity amp Inclusion have always been key to our success We are an Equal Opportunity Employer and our employees are people with different strengths experiences and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry Diversity not only includes race and gender identity but also age disability status veteran status sexual orientation religion and many other parts of ones identity All of our employees points of view are key to our success and inclusion is everyones responsibility<p> <p>Follow us on LinkedIn | Twitter<p>
Orchestrate Experience Specialist
Company: EVERSANA
Location: Milwaukee, WI
Posted Apr 23, 2024
<p><b>Company Description<b> <p><p>At EVERSANA we are proud to be certified as a Great Place to Work across the globe Were fueled by our vision to create a healthier world How Our global team of more than 7000 employees is committed to creating and delivering nextgeneration commercialization services to the life sciences industry We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech startups to established pharmaceutical companies Our products services and solutions help bring innovative therapies to market and support the patients who depend on them Our jobs skills and talents are unique but together we make an impact every day Join us<p> <p>Across our growing organization we embrace diversity in backgrounds and experiences Improving patient lives around the world is a priority and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs We are deliberate and selfreflective about the kind of team and culture we are building We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA our people clients and most importantly the patients we serve We are EVERSANA <p> <p><b>Job Description<b> <p><p>The <strong>Orchestrate Experience Specialist<strong> is a skilled and visionary professional focused on understanding and analyzing the Business amp Marketing strategy tactics and requirements and converting those defined experiences into a workflow aka journey<p> <p>As an Experience Specialist you will be responsible for providing thought leadership and driving innovation in the rapidly evolving digital landscape Your role will focus on developing logical and innovative ways to design experience in a platform used for building workflows for marketing purposes creating exceptional omnichannel experiences for EVERSANA clients You will collaborate closely with crossfunctional teams including marketing media sales strategy sales patient services and technology to ensure seamless integration of marketing technology and data strategies This role requires a deep understanding of marketing technologies datadriven experience and the healthcare marketing industry as well as strong communication and analytical skills<p> <p>Responsibilities<p> <ul><li><strong>Tactical responsibility<strong> Responsible to create journey workflows based on requirements delivered by CX teams for a given campaign Translate business logic and media plan into a stepbystep experience including management of governance rules exceptions and triggers as part of developing end to end journeys translate business requirements from stakeholders into ORCHESTRATE solutions This can include but is not limited to CX Deployment Services Patient Services Media and other internal groups<li> <li><strong>Strategy Development<strong> Collaborate with crossfunctional teams including Strategy CX marketing design data analytics and development to define and execute solutions that align with the EVERSANA objectives and client goals Develop comprehensive strategies that leverage digital tools platforms and technologies to advance commercial marketing capabilities and drive measurable results Ensure the experiences created translates into data that is visualized to create actionable and timely insights<li> <li><strong>Healthcare and Life Science Expertise<strong> Deeply understand the nuances of the healthcare and life science industry including regulatory compliance data privacy and security considerations<li> <li><strong>Omnichannel Experiences<strong> Develop strategies to create seamless omnichannel experiences leveraging multiple digital channels including web mobile social media email marketing and marketing automation Optimize customer journeys to enhance engagement personalization and conversion rates This individual will identify experience optimization opportunities and evaluate the level of effort time duration cost etc vs benefit to execute it in conjunction with the Success team<li> <li><strong>Client Collaboration<strong> Collaborate closely with internal clients to understand their business objectives challenges and target audiences Translate requirements into innovative technology solutions and strategies Provide strategic guidance and recommendations leveraging technology to achieve their destination and campaign goals<li> <ul><p><b>Qualifications<b> <p><ul><li>Bachelors degree in computer science Marketing Business or equivalent experience<li> <li>Indepth knowledge of digital marketing technologies trends and platforms eg Salesforce Market Adobe ESPs etc<li> <li>Understanding of the healthcare and life science industry including compliance requirements and privacy regulations<li> <li> Familiarity with omnichannel marketing and creating seamless customer experiences across multiple touchpoints<li> <li>Familiarity with emerging technologies and their potential applications in the healthcare and life science sector<li> <li>Strong communication and presentation skills with the ability to effectively articulate complex concepts to both technical and nontechnical stakeholders<li> <li>Proven ability to work collaboratively in crossfunctional teams and manage multiple projects simultaneously<li> <li>Selfstarter who is willing to take initiative and contribute to overall experience building process for marketing campaigns Good to have Data analysis amp SQL query skillset<li> <ul><p><b>Additional Information<b> <p><p><strong>OUR CULTURAL BELIEFS<strong><p> <p><strong>Patient Minded <strong>I act with the patients best interest in mind<p> <p><strong>Client Delight<strong> I own every client experience and its impact on results<p> <p><strong>Take Action <strong>I am empowered and empower others to act now<p> <p><strong>Grow Talent <strong>I own my development and invest in the development of others <p> <p><strong>Win Together <strong>I passionately connect with anyone anywhere anytime to achieve results<p> <p><strong>Communication Matters <strong>I speak up to create transparent thoughtful and timely dialogue<p> <p><strong>Embrace Diversity <strong>I create an environment of awareness and respect<p> <p><strong>Always Innovate<strong> I am bold and creative in everything I do<p> <p>EVERSANA is committed to providing competitive salaries and benefits for all employees The anticipated base salary range for this position is $97000 to $116500 and is not applicable to locations outside of the US The base salary range represents the low and high end of the salary range for this position Compensation will be determined based on relevant experience other jobrelated qualificationsskills and geographic location to account for comparative cost of living EVERSANA reserves the right to modify this base salary range at any time<p> <p><p> <p>From EVERSANAs inception Diversity Equity amp Inclusion have always been key to our success We are an Equal Opportunity Employer and our employees are people with different strengths experiences and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry Diversity not only includes race and gender identity but also age disability status veteran status sexual orientation religion and many other parts of ones identity All of our employees points of view are key to our success and inclusion is everyones responsibility<p> <p>Follow us on LinkedIn | Twitter<p>
Senior Backend Developer
Company: EVERSANA
Location: Kansas City, MO
Posted Jun 08, 2024
EVERSANA INTOUCH is a leading global healthcare agency offering comprehensive services in creative and media, enterprise solutions, and data analytics. They specialize in connecting life science companies with consumers, healthcare professionals, and payers. The company is committed to improving patient lives and values diversity. The Senior PHP/Drupal Developer role involves managing application development, providing technical assistance, and collaborating with teams to ensure successful project outcomes.
Cloud Data Architect
Company: EVERSANA
Location: Milwaukee, WI
Posted Apr 14, 2024
EVERSANA, a certified Great Place to Work, is seeking a Cloud Data Architect to enhance and support their Enterprise Cloud Data Warehouse on Snowflake. The role involves designing data models, integrations, and ETL data pipelines, supporting client project deliverables, and ensuring meticulous documentation. The ideal candidate should have at least 5+ years of Data Warehouse architecture design experience, 3+ years with Snowflake, and proficiency in ETL tools like DBT and Qlik Replicate/Compose. Knowledge of Life Sciences or Healthcare business processes is advantageous. The position requires strong problem-solving skills, ability to design and communicate solutions, and experience with AWS and Python scripting. EVERSANA offers competitive salaries and benefits, and is committed to Diversity, Equity & Inclusion.
Key Account Manager - Hematology - Mid-Atlantic Territory (North Carolina, South Carolina, Virginia)
Company: EVERSANA
Location: Richmond, VA
Posted Jul 10, 2024
EVERSANA is a Great Place to Work, certified globally, with a vision to create a healthier world. They offer competitive compensation, employee development programs, and a comprehensive benefits package. The EVERSANACitius Oncology Key Account Manager will manage a defined geography to support the launch of Lymphir to hematology-oncology and dermatology practices in the US, with a focus on exceeding sales revenue goals, developing local and national KOLs, and maintaining expertise in patient-related services.
Workforce Coordinator
Company: EVERSANA
Location: Other US Location
Posted Jun 08, 2024
EVERSANA is a global company committed to creating a healthier world through next-generation commercialization services in the life sciences industry. They are proud to be certified as a Great Place to Work and embrace diversity in backgrounds and experiences. The Workforce Coordinator position involves managing workforce activities, ensuring productivity meets service level agreements, and analyzing reports for improved efficiencies. The ideal candidate should have a high school diploma, proficiency in Excel, Word, and Outlook, and preferably a contact center or workforce background.
Customer Experience Analyst
Company: EVERSANA
Location: St. Louis, MO
Posted Jun 16, 2024
EVERSANA is a global company committed to creating a healthier world. With over 7,000 employees, they provide next-generation commercialization services to the life sciences industry. They are seeking a Customer Experience Analyst to conduct call monitoring and case audit evaluations, ensuring positive patient experiences and operational excellence. The role involves providing feedback and coaching to contact center associates, tracking program scores, and developing client-specific reports. The ideal candidate will have customer service contact center experience, strong communication skills, and proficiency in Microsoft Office Suite.
Technical Writer
Company: EVERSANA
Location: St. Louis, MO
Posted Jun 10, 2024
EVERSANA is a global company committed to creating a healthier world, with a team of over 7,000 employees serving more than 650 clients in the life sciences industry. The Technical Writer position involves creating user-friendly documents, collaborating with various teams, and managing multiple projects. The ideal candidate should have 3 years of experience in technical writing, strong problem-solving skills, and proficiency in Microsoft Office. EVERSANA values diversity, innovation, and patient-centricity, offering competitive salaries and benefits.
Patient Services Coordinator
Company: EVERSANA
Location: USA
Posted May 19, 2024
EVERSANA is a global company committed to creating a healthier world by providing next-generation commercialization services to the life sciences industry. They are proud to be certified as a Great Place to Work and embrace diversity in backgrounds and experiences. The Patient Services Coordinator role involves managing faxes, handling phone calls, maintaining confidentiality, and providing excellent customer service. The ideal candidate should have administrative experience, strong communication skills, and the ability to adapt to unexpected situations.
Cloud Data Architect
Company: EVERSANA
Location: USA
Posted May 14, 2024
EVERSANA, a certified Great Place to Work, is seeking a Cloud Data Architect to enhance and support their Enterprise Cloud Data Warehouse on Snowflake. The role involves designing data models, integrations, and ETL data pipelines, supporting client project deliverables, and ensuring meticulous documentation. The ideal candidate should have a strong background in data architecture, experience with Snowflake, and proficiency in ETL processes. They should also have experience with AWS services, SQL, and Python scripting. Knowledge of Life Sciences or Healthcare business processes is advantageous. The role requires strong problem-solving abilities, analytical skills, and the ability to design, execute, and communicate solutions to different stakeholders.
Virtual Sales Representative - Dermatology/Biologic - Remote
Company: EVERSANA
Location: Philadelphia, PA
Posted Jun 15, 2024
EVERSANA is a global company committed to creating a healthier world by providing next-generation commercialization services to the life sciences industry. They are seeking a Remote-based Virtual Sales Representative (VSR) for Dermatology/Biologic with 2+ years of sales experience in an outbound Virtual/Tele-sales role. The VSR will establish relationships with healthcare providers, communicate product information, and assist with patient assistance programs and reimbursement processes. EVERSANA offers competitive compensation, benefits, and opportunities for professional growth.
Training Lead
Company: EVERSANA
Location: Memphis, TN
Posted Jun 17, 2024
EVERSANA is a global company with over 7,000 employees committed to creating and delivering next-generation commercialization services to the life sciences industry. They are a certified Great Place to Work, prioritizing diversity and inclusion. The job description involves delivering excellent business results through employee education and training initiatives, supporting the vision of the organization, identifying and assessing training needs, and developing individualized and group training curriculum. The role requires strong coaching experience, technology skills, and effective communication. EVERSANA values patient-mindedness, client delight, taking action, embracing diversity, growing talent, winning together, communication, and innovation.